Available to hire
I am a proactive customer support and virtual assistance professional passionate about helping businesses thrive in a competitive digital landscape. I excel at multitasking, prioritizing complex workflows, and keeping day-to-day operations running smoothly through clear communication and attention to detail.
I bring hands-on experience across Shopify support, customer dispute resolution, admin and executive scheduling, and digital operations—turning messy processes into organized systems. I’m committed to continuous learning, efficient execution, and long-term client partnerships that support sustainable growth.
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Intermediate
Work Experience
Shopify Virtual Assistant at McManus Declan (Freelance)
September 1, 2025 - January 1, 2026Supported Shopify e-commerce platform management to improve storefront experience. Kept product catalogs accurate by managing product listings, descriptions, images, tags, and other product information. Organized inventory information and maintained product data to reduce manual updates. Improved product discoverability using basic SEO practices for titles, descriptions, keywords, and metadata. Documented workflows and standard operating procedures to ensure consistency of recurring Shopify tasks and easier handovers to other team members.
Executive Virtual Assistant at Nicholas Headon (Freelance)
December 1, 2024 - April 1, 2025Provided high-level administrative support for business leadership. Managed daily calendars, scheduled meetings, organized routine workflows, and handled complex administrative tasks to maintain a smooth working environment. Collected relevant data and tracked key performance metrics to prepare simple, easy-to-read reports for faster decision-making. Managed digital file organization in structured shared folders to reduce time spent searching for critical documents. Coordinated cross-functional workflows through clear daily communication, keeping priorities, project milestones, and deliverables aligned across teams.
Customer Representative Specialist (Freelance Shopify CSR) at Fashion Attelier (Freelance)
April 1, 2023 - September 1, 2023Supported a fast-scaling e-commerce fashion brand generating over $1M in revenue. Managed and resolved PayPal, Klarna, and credit card chargeback disputes to safeguard business growth. Provided customer support via email and social media, resolving complex inquiries, processing returns, and drafting custom orders to retain revenue. Coordinated with fulfillment agents to trace delayed shipments and update tracking details. Maintained high-volume customer data in support tools including Gorgias, Freshdesk, and Zendesk, documenting cases and identifying recurring issues to improve resolution efficiency and merchant account health.
Customer Representative Specialist (Shopify CSR / E-commerce Customer Support) at Fashion Attelier Freeland (Freelance)
April 1, 2023 - September 1, 2023Supported a fast-scaling Shopify e-commerce fashion brand (over $1M revenue) by managing and winning PayPal, Klarna, and credit card chargeback disputes to safeguard growth. Provided exceptional customer support across email and social media channels, resolving complex inquiries, issuing returns, and drafting custom orders to retain revenue. Coordinated with fulfillment agents to trace delayed shipments and update tracking details promptly. Managed high-volume customer data using Gorgias, Freshdesk, and Zendesk, maintained accurate documentation, and identified recurring issues to improve resolution efficiency. Proactive, detail-oriented approach helped mitigate financial losses, maintain merchant account health, and support operational improvements.
Marketing Assistant at TCL Electronics
November 1, 2010 - April 1, 2019Coordinated marketing initiatives to increase brand visibility and drive sales growth. Built and implemented targeted social media campaigns that increased engagement by 40% and supported a 15% rise in quarterly sales. Coordinated promotional events and product launches, managing logistics and execution that increased event attendance by 25%. Conducted market research to identify emerging trends and inform product strategy. Collaborated cross-functionally on ad-hoc projects and streamlined processes to improve overall efficiency by 30%.
Banquet Server (Part-Time) at Century Park Hotel
April 1, 2010 - September 1, 2010Provided elite food and beverage service for high-profile international conventions and social galas. Handled precise banquet setup including arranging chinaware and linens, and executed silver service for plated dinners and large buffets. Managed high-pressure event stations for hundreds of attendees while maintaining cleanliness and guest readiness. Supported VIP tables and collaborated with stewarding during peak bookings, maintaining a consistent reliability record and being commended for speed and attentiveness while balancing university studies.
Banquet Server at Century Park Hotel (Part-Time)
April 1, 2010 - September 1, 2010Provided high-quality food and beverage service for international conventions and social galas in a luxury hotel setting. Set up banquets with precise arrangement of chinaware and linens and performed synchronized silver service for plated dinners and large-scale buffets. Maintained cleanliness and readiness of stations during events for hundreds of attendees, while handling VIP table service and supporting stewarding during peak bookings. Achieved a 100% reliability record with commendations for speed and attentiveness.
Cashier (Part-Time) at Kenny Rogers Roasters
December 1, 2008 - February 1, 2010Served as a front-line brand ambassador in a high-volume dining environment. Managed the POS system accurately across cash, credit, and digital wallet payments while ensuring a 100% correct cash drawer each shift. Used menu knowledge to provide personalized guest assistance based on dietary preferences and sides, supporting suggestive selling to increase transaction value and meet daily targets. Maintained “Solo Plate” service speed by coordinating with the kitchen to ensure order accuracy and reduce wait times during peak periods. Performed daily inventory checks and helped onboard new student hires.
Cashier at Kenny Rogers Roasters (Part-Time)
December 1, 2008 - February 1, 2010Served as a front-line brand ambassador in a high-volume dining environment. Operated POS systems accurately across cash, credit, and digital wallet payments while maintaining a 100% accurate cash drawer per shift. Provided personalized guest assistance by supporting dietary preferences and side-dish selections and used suggestive selling to increase transaction value and meet daily sales targets. Maintained service speed standards (“Solo Plate”) by coordinating with the kitchen to ensure order accuracy and reduce wait times during peak periods. Assisted with daily inventory checks and onboarding for new student hires.
Cashier (Part-Time) at KFC
November 1, 2008 - PresentManaged high-volume POS operations during peak hours, ensuring 100% accuracy for cash and digital transactions. Mastered the menu and improved order-taking techniques to reduce customer wait times and meet speed-of-service targets. Mentored three new hires on store protocols and service standards. Conducted daily cash audits and supported inventory monitoring to reduce shift discrepancies. Applied suggestive selling strategies for promotional events to help the team exceed sales goals while balancing university responsibilities.
Cashier at KFC (Part-Time)
November 1, 2008 - PresentManaged high-volume POS operations during peak hours while ensuring 100% accuracy for cash and digital transactions. Improved order-taking techniques to reduce customer wait time and met speed-of-service targets. Mentored three new hires on store protocols and service standards. Conducted daily cash audits and supported inventory monitoring to reduce shift discrepancies. Executed suggestive selling strategies for promotional events to help the team exceed sales goals, balancing responsibilities with university studies under fast-paced, high-pressure conditions.
Education
Associate Degree in Computer Science at Datamex Institute of Computer Technology (Datamex College)
January 1, 2008 - January 1, 2010Associate Degree in Computer Science at Datamex Institute of Computer Technology (Datamex College)
January 1, 2008 - January 1, 2010Qualifications
Dropshipping Master Course (Coursera)
December 1, 2024 - August 15, 2026VA 101 Your VA Buddy training
December 1, 2025 - August 15, 2026Power Virtual Agents training (Coursera - Microsoft)
January 1, 2023 - August 15, 2026Shopify Store Management training (Your VA Buddy)
April 1, 2026 - August 15, 2026Dropshipping Master Course (Academia - Coursera)
December 1, 2024 - August 15, 2026VA 101 Your VA Buddy
December 1, 2025 - August 15, 2026Power Virtual Agents (Coursera-Microsoft)
January 1, 2023 - August 15, 2026Shopify Store Management (Your VA Buddy)
April 1, 2026 - August 15, 2026Industry Experience
Retail, Software & Internet, Education, Computers & Electronics, Media & Entertainment, Professional Services, Financial Services, Travel & Hospitality
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Beginner
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