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I am a passionate fashion consultant with 2 years E-commerce experience and 9 years designing own small brand. I am a fast learner with excellent communication skills , well versed in Shopify, return management, logistics and other related e-commerce platforms. I was working closely with the founders office in my previous organization for customer experience feedback and data management. I am looking for remote opportunities where I can contribute and develop my skills that I have been constantly working on, focusing on growth and career development.…I am a passionate fashion consultant with 2 years E-commerce experience and 9 years designing own small brand. I am a fast learner with excellent communication skills , well versed in Shopify, return management, logistics and other related e-commerce platforms. I was working closely with the founders office in my previous organization for customer experience feedback and data management. I am looking for remote opportunities where I can contribute and develop my skills that I have been constantly working on, focusing on growth and career development.

DIVYA P. S.

Product Marketer, Data Analyst, Digital Marketer, +1

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I am a passionate fashion consultant with 2 years E-commerce experience and 9 years designing own small brand. I am a fast learner with excellent communication skills , well versed in Shopify, return management, logistics and other related e-commerce platforms. I was working closely with the founders office in my previous organization for customer experience feedback and data management. I am looking for remote opportunities where I can contribute and develop my skills that I have been constantly working on, focusing on growth and career development.…I am a passionate fashion consultant with 2 years E-commerce experience and 9 years designing own small brand. I am a fast learner with excellent communication skills , well versed in Shopify, return management, logistics and other related e-commerce platforms. I was working closely with the founders office in my previous organization for customer experience feedback and data management. I am looking for remote opportunities where I can contribute and develop my skills that I have been constantly working on, focusing on growth and career development.

Available to hire

I am a passionate fashion consultant with 2 years E-commerce experience and 9 years designing own small brand. I am a fast learner with excellent communication skills , well versed in Shopify, return management, logistics and other related e-commerce platforms. I was working closely with the founders office in my previous organization for customer experience feedback and data management. I am looking for remote opportunities where I can contribute and develop my skills that I have been constantly working on, focusing on growth and career development.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Hindi

Advanced

Malayalam

Fluent

German

Beginner

Work Experience

Customer Relations Specialist (CX & Operations) at MYDESIGNATION.com

November 1, 2025 - June 1, 2026

Built CX reporting from the ground up, establishing KPIs to track order processing, fulfilment velocity, and product satisfaction. Analyzed qualitative feedback to deliver actionable cross-departmental insights, contributing to a 10–20% increase in customer retention. Translated customer pain points into operational and product roadmaps, strengthening repeat purchase metrics.

Customer Service & Order Management Specialist

January 1, 2025 - October 1, 2025

Managed end-to-end order fulfilment pipeline for domestic and international clientele during peak high-volume operations. Implemented ClickPost to migrate from manual tracking to automated post-order management. Optimized reverse logistics using Return Prime, keeping return rate at 6–7% while improving exchange-to-refund ratio. Executed CRM segmentation to drive personalized retention campaigns, increasing repeat orders by 10%.

Creative Head at Zilittlekids

July 1, 2019 - December 1, 2024

Established and scaled a premium e-commerce fashion brand, overseeing vendor sourcing, inventory management, fulfilment, and customer service. Managed end-to-end global supply chain operations by bridging backend data integrity with delivery experience. Led brand expansion and showcased presence at major industry platforms including India Kids Fashion Week (IKFW).

Claims Recovery Coordinator at Pinnacle Associates Pvt Ltd

July 1, 2016 - July 1, 2019

Optimized internal operational workflows and recovery pipelines while maintaining 100% compliance with financial standards. Led and trained an operations team in de-escalation techniques and conversion targets.

Consultant Data Operations at QA Infotech & ngage solutions

May 1, 2015 - December 1, 2015

Maintained strict database integrity and UI representation by validating, structuring, and auditing high-volume text assets and metadata.

Content Database Support & Picture Researcher at Alamy Images

October 1, 2007 - January 1, 2010

Used SQL to maintain database integrity, update metadata, support global contributor queries, and perform UI testing for international client licensing.

Partner Care Executive (APAC) at Oracle India Pvt Ltd

April 1, 2006 - May 1, 2007

Facilitated B2B partner onboarding across APAC as the central operations liaison between Value-Added Distributors and internal teams.

Customer Service & Operations Executive at HSBC

June 1, 2003 - August 1, 2005

Provided operational support and cross-border transfer processing for UK financial accounts while enforcing fraud prevention and CRM compliance.