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Operations and onboarding professional with 3.8+ years of experience managing B2B corporate clients and ensuring smooth onboarding, quality assurance, and high customer satisfaction. Skilled in account management, policy handling, catalogue creation, and handling customer queries under pressure.…

Pratiksha Mishra

Project Manager, QA Engineer, Web Developer

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Operations and onboarding professional with 3.8+ years of experience managing B2B corporate clients and ensuring smooth onboarding, quality assurance, and high customer satisfaction. Skilled in account management, policy handling, catalogue creation, and handling customer queries under pressure.…

Available to hire

Operations and onboarding professional with 3.8+ years of experience managing B2B corporate clients and ensuring smooth onboarding, quality assurance, and high customer satisfaction. Skilled in account management, policy handling, catalogue creation, and handling customer queries under pressure.

Skills

Experience Level

Expert

Expert

Intermediate

Beginner

Work Experience

Operations Manager at Mamily Technology private limited

October 1, 2025 - Present

Managed multiple corporate clients to ensure seamless onboarding. Worked as a B2B specialist collaborating with management teams. Responsible for quality assurance and maintaining high satisfaction levels during onboarding and ongoing operations.

Sr Associate at Admiral Solutions

October 1, 2024 - May 31, 2025

Managed UK client policies and supported insurance processes including car insurance, travel insurance, and home insurance. Assisted with policy-related work while ensuring accuracy and customer support.

Sr Associate at Amazon Inc

October 1, 2023 - April 30, 2024

Handled US market queries via voice and chat related to orders and billing. Worked on AWS and Stark tool, supported issue resolution, and performed upselling. Mentored 40 people and completed high volumes of tasks under pressure.

Operations Executive at Tech Mahindra

February 1, 2022 - September 30, 2023

Managed US market queries and worked on AWS and Stark tool. Worked under pressure to complete high volumes of tasks. Served as an onboarding specialist for a few months and also supported the floor.

Operations Executive at Just Dial

October 1, 2021 - January 31, 2022

Worked in a domestic environment verifying documents provided by registered businesses. Created catalogues for the platform.