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E-commerce specialist with experience in seller onboarding, marketplace operations, product listing, and catalog management. Skilled in supporting multi-vendor marketplaces by improving product information, ensuring data accuracy and compliance, and guiding sellers throughout the onboarding process. Experienced in operations and client support (including quality assurance and process auditing). Proven ability to improve workflows, resolve operational issues, and maintain marketplace standards across multiple enterprise clients.…E-commerce specialist with experience in seller onboarding, marketplace operations, product listing, and catalog management. Skilled in supporting multi-vendor marketplaces by improving product information, ensuring data accuracy and compliance, and guiding sellers throughout the onboarding process. Experienced in operations and client support (including quality assurance and process auditing). Proven ability to improve workflows, resolve operational issues, and maintain marketplace standards across multiple enterprise clients.

Fitzmore Ong E

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E-commerce specialist with experience in seller onboarding, marketplace operations, product listing, and catalog management. Skilled in supporting multi-vendor marketplaces by improving product information, ensuring data accuracy and compliance, and guiding sellers throughout the onboarding process. Experienced in operations and client support (including quality assurance and process auditing). Proven ability to improve workflows, resolve operational issues, and maintain marketplace standards across multiple enterprise clients.…E-commerce specialist with experience in seller onboarding, marketplace operations, product listing, and catalog management. Skilled in supporting multi-vendor marketplaces by improving product information, ensuring data accuracy and compliance, and guiding sellers throughout the onboarding process. Experienced in operations and client support (including quality assurance and process auditing). Proven ability to improve workflows, resolve operational issues, and maintain marketplace standards across multiple enterprise clients.

Available to hire

E-commerce specialist with experience in seller onboarding, marketplace operations, product listing, and catalog management. Skilled in supporting multi-vendor marketplaces by improving product information, ensuring data accuracy and compliance, and guiding sellers throughout the onboarding process.

Experienced in operations and client support (including quality assurance and process auditing). Proven ability to improve workflows, resolve operational issues, and maintain marketplace standards across multiple enterprise clients.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Quality Analyst (Office Partners 360) at Office Partners 360

January 1, 2025 - January 1, 2026

Conducted quality audits of customer communications, recorded client meetings, and performed backend marketplace and catalog management tasks to ensure accuracy, compliance, and adherence to process standards. Evaluated marketplace support interactions and provided actionable feedback to improve team performance and service quality. Identified process gaps, quality issues, and operational risks, recommending improvements to enhance workflow efficiency and accuracy. Prepared quality reports and collaborated with team leaders to maintain consistent service standards across marketplace operations.

Marketplace Specialist / Subject Matter Expert (Office Partners 360) at Office Partners 360

January 1, 2025 - Present

Supported marketplace operations using the Mirakl platform across multiple enterprise clients including Best Buy US, Bloomingdale’s, JB Hi-Fi, Pyramid Air, and Macy’s. Assisted agents with marketplace workflows such as platform navigation, API-related processes, and troubleshooting to ensure accurate marketplace operations. Managed client communications through email and virtual meetings to deliver timely assistance and resolve marketplace-related issues. Delivered subject matter expertise and guidance to team members to ensure process accuracy, consistency, and operational efficiency across marketplace accounts.

E-commerce Specialist & Seller Onboarding Specialist (Office Partners 360) at Office Partners 360

January 1, 2023 - January 1, 2025

Managed seller onboarding processes for the UNFI Marketplace (B2B/B2C e-commerce platform) covering food and non-food products. Guided sellers through onboarding to ensure accurate account setup, correct product information submission, and compliance with marketplace requirements. Managed product listings, catalog information, and product enhancements to improve accuracy, completeness, and overall quality. Supported sellers through email communications and scheduled virtual meetings, resolving onboarding-related concerns and providing guidance throughout the process.

ESL Teacher at NexSeed, Inc.

January 1, 2022 - Present

Taught English to Japanese college students in both formal and conversational contexts. Applied foundational foreign language teaching principles to support effective communication. Promoted awareness of global and cultural norms through daily lessons.

Customer Service Representative at Synchrony Global Services Philippines, Inc.

January 1, 2022 - January 1, 2023

Handled credit card inquiries and account management for four brands: Sam’s Club, QVC, Zulily, and HSN. Maintained high QA scores while ensuring compliance with service standards and company policies. Provided accurate, customer-focused support in a fast-paced environment.

Private Academic Tutor at Self-Employed

January 1, 2019 - January 1, 2023

Tutored students from pre-school through senior high school across various subjects. Delivered advanced lessons aligned with the current academic curriculum. Assisted students with homework, projects, and exam preparation.