Operations Manager — Outbound Corporate Travel & Office Administration at Holidays Travel and Tourism LLC, Dubai, UAE

Leads the outbound department (visas, tour packages, corporate travel) delivering consistent quarterly profit growth for the International Visa & Outbound Package division. Mentors a team of 5 sales professionals to achieve monthly net-profit targets. Manages end-to-end FIT/GIT operations (custom itineraries, sightseeing, transfers, hotels and MICE) for Schengen and Asian destinations. Oversees tourist and business visa processing from appointment scheduling and document review through embassy coordination, maintaining a high approval rate. Negotiates with airlines, hotels and DMCs for competitive rates and advises corporate clients on cost optimisation and travel policy. Designs and rolls out SOPs across marketing, finance and operations to reduce turnaround time and improve cross-team accountability. Handles day-to-day office administration, onboarding, document/record management, procurement documentation support, and liaison with external service providers and internal/global teams

Operations Manager — Corporates at Rayna Tourism LLC, Dubai, UAE

Advises clients on visa eligibility, documentation requirements and immigration procedures for Schengen, UK, USA, Canada and UAE residence permits. Manages the complete application lifecycle (forms, supporting documents and submission packages) to ensure accuracy and on-time filing under strict turnaround times. Reviews and organizes documentation for compliance with embassy/consulate/immigration authority requirements and VFS/BLS rules. Processes Schengen tourist, business, family visit, student, work and residence permit applications, plus UAE visa applications, aligned with current immigration policy. Schedules appointments with embassies and visa application centres (VFS Global, BLS International, TLScontact and others). Handles escalations and complex cases via phone/email/WhatsApp/in-person, maintains confidential CRM/portal records, coordinates with embassies and internal departments to resolve documentation issues, and prepares daily reports on status, pending cases, approvals

Operations Manager — Schengen Visa Application Centre at VFS Global, Mumbai, India

Managed end-to-end operations of a Schengen Visa Application Centre, leading a 35-member front- and back-office team against strict client-government SLAs. Held P&L accountability for the unit including budget, error costs, overtime and attrition while driving Gross Operating Profit targets. Ensured 100% adherence to SOPs, mission manuals and data-protection standards across appointment, submission, biometric and courier processes. Acted as primary liaison with Schengen consular officials on service reviews, escalations and rollout of new visa categories. Owned MIS and root-cause analytics on TAT, quality audits, Voice of Customer and complaint trends, presenting monthly business reviews.