Available to hire
Software Engineering student with operations and student services experience, skilled in admissions workflows, documentation handling, and multi-stakeholder coordination. I deliver strong customer support and organize processes efficiently in fast-paced environments.
I combine programming and web development skills with excellent communication in Arabic, English, and Turkish. I have a background in public relations, media communication, and residence permit (Ikamet) processing, helping students and clients navigate complex administrative steps smoothly.
Skills
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Arabic
Fluent
English
Advanced
Turkish
Intermediate
Work Experience
Public Relations Officer at Palestinian Students at Istanbul Sabahattin Zaim University
January 1, 2025 - January 1, 2026Served as the primary point of contact between the organization and the public. Managed media communications and promoted organizational events. Built and maintained strong relationships with stakeholders and partners. Drafted professional announcements, reports, and promotional content, improving organizational visibility through strategic communication initiatives.
Operations Manager at OLC Firm
January 1, 2024 - January 1, 2026Oversaw daily operations and improved workflow efficiency across departments. Managed cross-functional tasks and coordinated operational activities. Implemented solutions for logistical and administrative challenges. Ensured timely completion of organizational objectives and monitored operational performance to support continuous improvement efforts.
Student Services Specialist at Student Services Department, University
January 1, 2023 - January 1, 2026Assisted international students throughout the university admission and enrollment process. Managed applications, registrations, and required documentation. Specialized in residence permit (Ikamet) applications and legal documentation procedures. Coordinated with universities and governmental institutions to ensure smooth processing, tracked application status, maintained accurate student records, and provided ongoing academic and administrative guidance.
Call Center Agent at Etisalat (UAE)
January 1, 2021 - December 31, 2021Provided high-quality customer support and technical assistance. Handled high-volume customer inquiries while maintaining service standards. Resolved customer issues efficiently and achieved strong satisfaction rates through clear communication and problem-solving.
Education
Bachelor of Science in Software Engineering at Istanbul Sabahattin Zaim University (IZU)
January 11, 2030 - August 17, 2026Qualifications
Industry Experience
Education, Government, Telecommunications, Professional Services, Software & Internet
Skills
Experience Level
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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