Available to hire
Business operations and data analytics professional with 4+ years of experience improving customer experience, operational efficiency, and KPI performance across the UK and India. Skilled in Power BI, Python, SQL, and advanced Excel to turn CRM/POS and operational data into actionable business insights.
Experience Level
Language
English
Advanced
Malayalam
Advanced
Hindi
Intermediate
Tamil
Intermediate
Work Experience
Assistant Manager – Operations & Customer Experience at Alwyne Castle
October 1, 2022 - PresentManaged end-to-end operations while leading a multicultural team of 20+ employees. Monitored KPIs and delivered weekly/monthly management reporting for strategic decisions. Analyzed CRM and POS data to identify customer trends, sales performance, and retention opportunities. Built dashboards and reports using Excel and data visualization. Supported budgeting, payroll coordination, inventory management, procurement, and cost optimization. Improved workflows and implemented SOPs for operational efficiency. Coordinated workforce planning, scheduling, and resource allocation. Handled customer escalations with root-cause analysis and corrective actions, collaborating cross-functionally to streamline supply chain processes and improve customer satisfaction by 35%.
Assistant Operations Engineer at Deena Cashew Company
December 1, 2019 - August 31, 2021Analyzed production data, quality reports, and operational KPIs to improve productivity. Prepared operational reports for management planning and decision-making. Supported process improvement initiatives to reduce bottlenecks and operational delays. Monitored inventory, production schedules, and supply chain activities. Performed root cause analysis and recommended corrective actions. Maintained documentation and compliance records for production reporting, and supported cost reduction and cross-functional coordination.
Education
MSc Data Science at University of East London
January 1, 2023 - January 1, 2023B.Tech Mechanical Engineering at Amal Jyothi College of Engineering
January 1, 2019 - January 1, 2019Qualifications
Industry Experience
Retail, Manufacturing, Professional Services
Experience Level
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