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I’m a results-driven Operations Specialist and Team Lead with 4+ years of experience in operations, process improvement, workflow optimization, and distributed team leadership. I analyze complex workflows, improve documentation/SOPs, and deliver data-backed recommendations to drive efficiency and quality. I’m skilled in Google Workspace (Docs, Sheets, Slides) and KPI-driven analysis to manage cross-functional priorities in fast-paced remote settings. I also use AI tools for research, documentation, and process automation to improve turnaround time and reduce operational errors.…I’m a results-driven Operations Specialist and Team Lead with 4+ years of experience in operations, process improvement, workflow optimization, and distributed team leadership. I analyze complex workflows, improve documentation/SOPs, and deliver data-backed recommendations to drive efficiency and quality. I’m skilled in Google Workspace (Docs, Sheets, Slides) and KPI-driven analysis to manage cross-functional priorities in fast-paced remote settings. I also use AI tools for research, documentation, and process automation to improve turnaround time and reduce operational errors.

Shehan Ahmad

Project Manager, Data Analyst, Digital Marketer

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I’m a results-driven Operations Specialist and Team Lead with 4+ years of experience in operations, process improvement, workflow optimization, and distributed team leadership. I analyze complex workflows, improve documentation/SOPs, and deliver data-backed recommendations to drive efficiency and quality. I’m skilled in Google Workspace (Docs, Sheets, Slides) and KPI-driven analysis to manage cross-functional priorities in fast-paced remote settings. I also use AI tools for research, documentation, and process automation to improve turnaround time and reduce operational errors.…I’m a results-driven Operations Specialist and Team Lead with 4+ years of experience in operations, process improvement, workflow optimization, and distributed team leadership. I analyze complex workflows, improve documentation/SOPs, and deliver data-backed recommendations to drive efficiency and quality. I’m skilled in Google Workspace (Docs, Sheets, Slides) and KPI-driven analysis to manage cross-functional priorities in fast-paced remote settings. I also use AI tools for research, documentation, and process automation to improve turnaround time and reduce operational errors.

Available to hire

I’m a results-driven Operations Specialist and Team Lead with 4+ years of experience in operations, process improvement, workflow optimization, and distributed team leadership. I analyze complex workflows, improve documentation/SOPs, and deliver data-backed recommendations to drive efficiency and quality.

I’m skilled in Google Workspace (Docs, Sheets, Slides) and KPI-driven analysis to manage cross-functional priorities in fast-paced remote settings. I also use AI tools for research, documentation, and process automation to improve turnaround time and reduce operational errors.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Business Development Intern at Soly Brewing Co.

May 1, 2024 - July 1, 2024

Created structured client pitch decks and tailored proposals using Google Slides and Google Docs, contributing to ₹12L in new client contracts. Built and maintained a lead tracking pipeline of 50+ qualified accounts, improving conversion workflows and increasing conversion rate by 20%. Managed multiple competing client deliverables in a remote setup, ensuring clear communication and timely follow-ups.

Account Specialist at Amazon

September 1, 2023 - Present

Analyzed complex account investigation workflows to identify operational bottlenecks and updated SOPs across security and fraud prevention processes. Tracked key operational metrics using Google Sheets and internal analytics dashboards, achieving top 5% performance for First Contact Resolution (FCR), Service Quality, and Average Handling Time (AHT). Mentored and coached 10+ new associates on documentation standards and escalation workflows, reducing operational errors by 25%. Collaborated with a distributed team to resolve multi-tier escalations independently while sustaining 100% CSAT for 6 consecutive months. Synthesized investigation data into actionable reporting and documentation to support compliance and protect sensitive customer data.

Team Lead – Market Research & Data Analyst at Leadsinfotech

March 1, 2020 - May 1, 2021

Led end-to-end market research operations for US-based client accounts, generating 200+ qualified B2B leads through data-driven workflow mapping. Analyzed outreach workflow performance in Google Sheets and iterated on targeted communication strategies to achieve a 25% email response rate. Produced structured operational reports and actionable insights for leadership, improving lead targeting accuracy by 20%.