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Retail Operations & E-Commerce Manager with progressive leadership experience managing retail operations, digital commerce, inventory, fulfillment, and customer experience in high-volume environments. Promoted twice within three years for performance, leadership, and operational excellence, with strengths in hiring/coaching, process improvement, and driving business results across multiple locations. Oversees daily store operations, online order fulfillment, inventory movement, customer support workflows, and POS administration (e.g., pricing, promotions, product creation, system accuracy). Partners closely with ownership to improve operational processes and execute marketing initiatives, while maintaining consistent standards through KPI monitoring and cross-location collaboration.…Retail Operations & E-Commerce Manager with progressive leadership experience managing retail operations, digital commerce, inventory, fulfillment, and customer experience in high-volume environments. Promoted twice within three years for performance, leadership, and operational excellence, with strengths in hiring/coaching, process improvement, and driving business results across multiple locations. Oversees daily store operations, online order fulfillment, inventory movement, customer support workflows, and POS administration (e.g., pricing, promotions, product creation, system accuracy). Partners closely with ownership to improve operational processes and execute marketing initiatives, while maintaining consistent standards through KPI monitoring and cross-location collaboration.

Patrice Rassa

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Retail Operations & E-Commerce Manager with progressive leadership experience managing retail operations, digital commerce, inventory, fulfillment, and customer experience in high-volume environments. Promoted twice within three years for performance, leadership, and operational excellence, with strengths in hiring/coaching, process improvement, and driving business results across multiple locations. Oversees daily store operations, online order fulfillment, inventory movement, customer support workflows, and POS administration (e.g., pricing, promotions, product creation, system accuracy). Partners closely with ownership to improve operational processes and execute marketing initiatives, while maintaining consistent standards through KPI monitoring and cross-location collaboration.…Retail Operations & E-Commerce Manager with progressive leadership experience managing retail operations, digital commerce, inventory, fulfillment, and customer experience in high-volume environments. Promoted twice within three years for performance, leadership, and operational excellence, with strengths in hiring/coaching, process improvement, and driving business results across multiple locations. Oversees daily store operations, online order fulfillment, inventory movement, customer support workflows, and POS administration (e.g., pricing, promotions, product creation, system accuracy). Partners closely with ownership to improve operational processes and execute marketing initiatives, while maintaining consistent standards through KPI monitoring and cross-location collaboration.

Available to hire

Retail Operations & E-Commerce Manager with progressive leadership experience managing retail operations, digital commerce, inventory, fulfillment, and customer experience in high-volume environments. Promoted twice within three years for performance, leadership, and operational excellence, with strengths in hiring/coaching, process improvement, and driving business results across multiple locations.

Oversees daily store operations, online order fulfillment, inventory movement, customer support workflows, and POS administration (e.g., pricing, promotions, product creation, system accuracy). Partners closely with ownership to improve operational processes and execute marketing initiatives, while maintaining consistent standards through KPI monitoring and cross-location collaboration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Work Experience

Retail Operations & E-Commerce Manager at Popeye's Supplements

February 1, 2026 - Present

Led daily retail operations, sales execution, and e-commerce activities for the Yonge & Bloor location while supporting operational initiatives across multiple Toronto stores. Managed online order fulfillment, inventory movement, customer support, and operational workflows to ensure efficient and accurate service. Oversaw recruitment, onboarding, scheduling, payroll coordination, coaching, and ongoing employee performance management. Administered MyPOS including pricing updates, promotions, product creation, inventory maintenance, and system accuracy. Collaborated closely with ownership to improve operational processes, execute marketing initiatives, and resolve complex customer and business system issues. Supported continuous improvements that strengthened operational efficiency, customer satisfaction, and team performance, collaborating across locations to maintain consistent operational standards and improve overall business performance.

Store Manager

June 1, 2024 - February 1, 2026

Promoted from Sales Associate to lead all day-to-day store operations based on strong performance and leadership. Managed sales performance, merchandising, inventory control, scheduling, hiring, and employee development. Recruited, trained, coached, and supported team members to deliver outstanding customer service and achieve business objectives. Helped lead the opening of the Yonge & Bloor location by establishing operational processes and supporting a successful launch. Provided leadership support to the Danforth location during a management transition to ensure operational continuity and consistent customer experience. Maintained high operational standards through effective inventory management, merchandising execution, and process improvement.

Sales Associate

October 1, 2023 - June 1, 2024

Delivered consultative customer service by recommending products based on customer goals and needs. Supported merchandising, inventory management, receiving, and daily operational responsibilities. Consistently exceeded performance expectations and was promoted to Store Manager within nine months.

Government of Canada Taxpayer Services Agent (Co-op) at Government of Canada

May 1, 2023 - August 1, 2023

Assisted Canadians with tax-related inquiries in a high-volume, service-focused environment. Resolved complex customer concerns while maintaining confidentiality and compliance with government policies. Managed multiple cases simultaneously, documenting interactions accurately and efficiently. Developed strong communication, problem-solving, and customer service skills while working within strict regulatory guidelines.