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Mara is an early-career professional with a Bachelor of Arts double majoring in Professional Writing & Publishing and Creative Writing, currently completing an undergraduate course through Curtin University. She brings strong editing and copywriting skills, alongside solid research, content writing, and proofreading experience. With hands-on industry experience across retail merchandising, sales support, and customer service (including managing schedules, online order processing, and handling inbound calls and policy information), Mara is known for giving and receiving feedback effectively and maintaining a strong attention to detail. She is also an active volunteer and has previously supported community sport management as Team Manager of the Year 5 team.…Mara is an early-career professional with a Bachelor of Arts double majoring in Professional Writing & Publishing and Creative Writing, currently completing an undergraduate course through Curtin University. She brings strong editing and copywriting skills, alongside solid research, content writing, and proofreading experience. With hands-on industry experience across retail merchandising, sales support, and customer service (including managing schedules, online order processing, and handling inbound calls and policy information), Mara is known for giving and receiving feedback effectively and maintaining a strong attention to detail. She is also an active volunteer and has previously supported community sport management as Team Manager of the Year 5 team.

Mara Jones

Copywriter, Merchandiser, Marketing Consultant

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Mara is an early-career professional with a Bachelor of Arts double majoring in Professional Writing & Publishing and Creative Writing, currently completing an undergraduate course through Curtin University. She brings strong editing and copywriting skills, alongside solid research, content writing, and proofreading experience. With hands-on industry experience across retail merchandising, sales support, and customer service (including managing schedules, online order processing, and handling inbound calls and policy information), Mara is known for giving and receiving feedback effectively and maintaining a strong attention to detail. She is also an active volunteer and has previously supported community sport management as Team Manager of the Year 5 team.…Mara is an early-career professional with a Bachelor of Arts double majoring in Professional Writing & Publishing and Creative Writing, currently completing an undergraduate course through Curtin University. She brings strong editing and copywriting skills, alongside solid research, content writing, and proofreading experience. With hands-on industry experience across retail merchandising, sales support, and customer service (including managing schedules, online order processing, and handling inbound calls and policy information), Mara is known for giving and receiving feedback effectively and maintaining a strong attention to detail. She is also an active volunteer and has previously supported community sport management as Team Manager of the Year 5 team.

Available to hire

Mara is an early-career professional with a Bachelor of Arts double majoring in Professional Writing & Publishing and Creative Writing, currently completing an undergraduate course through Curtin University. She brings strong editing and copywriting skills, alongside solid research, content writing, and proofreading experience.

With hands-on industry experience across retail merchandising, sales support, and customer service (including managing schedules, online order processing, and handling inbound calls and policy information), Mara is known for giving and receiving feedback effectively and maintaining a strong attention to detail. She is also an active volunteer and has previously supported community sport management as Team Manager of the Year 5 team.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Editorial Illustration

Intermediate

Work Experience

Merchandiser (Creative Activation) at Spotlight

October 1, 2024 - Present

Ongoing merchandiser position focused on creative in-store activation, maintaining product availability, and improving brand exposure through promotions and shelf space coordination.

Customer Service / Merchandiser (Spotlight) at Spotlight

March 20, 2024 - Present

Ongoing role providing customer service assistance, maintaining merchandising and stock presentation, processing online orders, and supporting store operations including opening/closing responsibilities.

Merchandiser (Creative Activation) / Customer Service (Spotlight) at Spotlight

March 1, 2024 - Present

Provided friendly, knowledgeable customer service on the shop floor, assisting with product selection and inquiries. Received and unloaded deliveries, organized incoming stock, and maintained accurate, well-presented merchandise displays. Processed, packed, and dispatched online customer orders efficiently. Served as a key holder with responsibility for opening/closing procedures, securing the store, and ensuring closing duties were completed correctly. Merchandised across the South West region to enhance brand visibility and increase sales for major brands (including Bega, Gillette, Oral-B, and Telstra). Created impactful in-store displays, negotiated additional shelf space, and managed personal schedules to complete tasks ahead of deadlines, coordinating with teams and supervisors across Australia.

Sales Support Officer (Elders Insurance Kattaning) at Elders Insurance (Kattaning)

October 1, 2023 - January 1, 2026

Managed inbound calls as a Sales Officer, demonstrating exceptional communication skills to address client enquiries, provide comprehensive policy information, and optimise sales opportunities. Processed payments and Workers’ Compensation over the phone using programs such as Salesforce and insurance workflow tools.

Sales Support Officer (Elders Insurance Kataning) at Elders Insurance Kataning

October 1, 2022 - November 30, 2023

Managed inbound calls and assisted clients with exceptional communication. Provided comprehensive policy information and optimized sales opportunities. Processed payments and handled Workers’ Compensation over the phone using systems such as Salesforce and insurance workflow tools.

Retail Supervisor (Priceline) at Priceline

October 1, 2022 - November 1, 2023

Started as a casual sales assistant and was promoted after one month to a full-time supervisor role. Supported the team to meet sales targets and ensured safety. Managed stock and operational duties including receiving deliveries, maintaining displays, and balancing cash handling/banking at end of day.

Merchandiser (Creative Activation) / Customer Service / Sales Support (Spotlight) at Spotlight

October 1, 2022 - November 1, 2023

Provided friendly, knowledgeable customer service on the shop floor, assisting customers with product selection and enquiries. Received and unloaded deliveries, organised incoming stock, and maintained accurate, well-presented merchandising displays. Processed, packed, and dispatched online customer orders accurately and efficiently. Acted as a key holder, handling opening/closing procedures, securing the store, and ensuring closing duties were completed correctly. As a merchandiser across the South West region, worked with major retail brands (including Begа, Gillette, Oral-B, and Telstra) to enhance brand visibility by creating impactful in-store displays, improving product availability, and negotiating additional shelf/promotional space to maximise brand exposure.