Bilingual (English/Spanish) administrative professional with experience in patient care coordination, case management, interpretation, and customer service in fast-paced healthcare and community environments. Strong communicator and organizer skilled at documentation, scheduling, and supporting clients through complex processes. Also a self-employed creative specializing in logo and marketing design for small businesses, and an independent delivery partner managing routes efficiently. Known for problem-solving, confidentiality, and building trust with clients and teams while handling multiple priorities.…

Brenna Howard

Bilingual (English/Spanish) administrative professional with experience in patient care coordination, case management, interpretation, and customer service in fast-paced healthcare and community environments. Strong communicator and organizer skilled at documentation, scheduling, and supporting clients through complex processes. Also a self-employed creative specializing in logo and marketing design for small businesses, and an independent delivery partner managing routes efficiently. Known for problem-solving, confidentiality, and building trust with clients and teams while handling multiple priorities.…

Available to hire

Bilingual (English/Spanish) administrative professional with experience in patient care coordination, case management, interpretation, and customer service in fast-paced healthcare and community environments. Strong communicator and organizer skilled at documentation, scheduling, and supporting clients through complex processes.

Also a self-employed creative specializing in logo and marketing design for small businesses, and an independent delivery partner managing routes efficiently. Known for problem-solving, confidentiality, and building trust with clients and teams while handling multiple priorities.

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Skills

Experience Level

Language

English
Fluent
Spanish; Castilian
Fluent

Work Experience

Patient Care Coordinator at Ortho Sport and Spine
August 1, 2025 - December 31, 2025
Managed front desk operations for a high-volume orthopedic clinic, including bilingual support for English- and Spanish-speaking patients. Verified insurance eligibility and coordinated scheduling and administrative tasks for providers and clinical staff to ensure smooth patient flow.
Freelance Graphic Designer at Studio Luz Designs
December 1, 2024 - Present
Designed logos, print marketing materials, and digital slides for small businesses. Managed end-to-end client projects from initial concepts through final delivery, incorporating feedback to meet business goals.
Amazon Flex Delivery Partner at Amazon
July 1, 2023 - Present
Completed on-time deliveries while independently managing daily routes across the Nashville metro area.
Disaster Case Manager at TWKUMC/UMCOR
July 1, 2022 - February 28, 2025
Guided survivors through application processes to receive disaster-related gap assistance. Provided Spanish interpretation during community outreach events to promote disaster recovery services.
Temporary Remote Reunification Case Manager at Endeavors, Inc
July 1, 2021 - July 1, 2022
Assessed unaccompanied children and sponsors remotely for community needs and resource planning. Thoroughly vetted sponsors to mitigate trafficking and related concerns.
Case Manager at Refugee and Immigrant Foster Care, Bethany Christian Services
November 1, 2019 - July 31, 2021
Coordinated with internal teams to meet children’s needs for safe and timely release processes. Compiled confidential reports to comply with stakeholder and organizational requirements.
Spanish Interpreter at Mercy Community Healthcare
July 1, 2017 - November 30, 2019
Interpreted between healthcare providers and Spanish-speaking patients while maintaining confidentiality and accuracy. Coordinated referrals and follow-up services with case management staff and assisted patients accessing community and specialty healthcare resources.
Bilingual Logistics Coordinator and Humanitarian Aid Volunteer at Adventures in Missions
January 1, 2015 - November 1, 2015
Supported impoverished communities through services across 12 Latin American countries. Negotiated meeting locations, lodging, and prices in Spanish to support emotional and spiritual development. Managed combined logistics and travel budget totaling $30,763 in 9 foreign currencies.
Bilingual Residential Leasing Associate at Real Estate Associates, Inc.
December 1, 2013 - December 1, 2014
Processed leasing applications and screened for appropriate placements and approvals. Assisted accounts payable for commercial and residential payments.
Freelance Fine Artist (Part-time)
May 1, 2008 - Present
Created commissioned artwork for private clients, managing client communication, revisions, deadlines, and final delivery remotely.

Education

Graphic Design and Visual Arts Certificate at Emory University
January 11, 2030 - December 1, 2024
Interpreter in Health and Human Services Certificate at Forsyth Technical Community College
January 1, 2017 - January 1, 2017
Bachelor of Arts in Spanish at Bryan College
August 1, 2013 - August 17, 2026
Bachelor of Science in Contemporary Music at Bryan College
August 1, 2013 - August 17, 2026

Qualifications

Interpreter in Health and Human Services Certificate
January 1, 2017 - August 17, 2026
Graphic Design and Visual Arts Certificate
January 1, 2024 - December 1, 2024

Industry Experience

Healthcare, Education, Non-Profit Organization, Real Estate & Construction, Transportation & Logistics, Media & Entertainment, Professional Services, Retail

Skills

Experience Level

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