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Operations leader with 8+ years of experience in high-volume logistics and last-mile operations, including 5 years at Amazon India. Proven track record of launching multi-site networks across Tier 1 & 2 cities, leading large distributed teams (up to 600+), and improving service efficiency through strict SOP execution and data-driven planning. Skilled in managing P&L, vendor and 3PL partnerships, and delivering aggressive SLA/KPI performance across complex delivery programs (ultra-fast, sub same day, hyperlocal, and 3P). Achieved measurable cost improvements through route and network optimization, while maintaining strong safety and quality control standards.…Operations leader with 8+ years of experience in high-volume logistics and last-mile operations, including 5 years at Amazon India. Proven track record of launching multi-site networks across Tier 1 & 2 cities, leading large distributed teams (up to 600+), and improving service efficiency through strict SOP execution and data-driven planning. Skilled in managing P&L, vendor and 3PL partnerships, and delivering aggressive SLA/KPI performance across complex delivery programs (ultra-fast, sub same day, hyperlocal, and 3P). Achieved measurable cost improvements through route and network optimization, while maintaining strong safety and quality control standards.

Bishal Pandey

Project Manager, Production Manager, Data Analyst

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Operations leader with 8+ years of experience in high-volume logistics and last-mile operations, including 5 years at Amazon India. Proven track record of launching multi-site networks across Tier 1 & 2 cities, leading large distributed teams (up to 600+), and improving service efficiency through strict SOP execution and data-driven planning. Skilled in managing P&L, vendor and 3PL partnerships, and delivering aggressive SLA/KPI performance across complex delivery programs (ultra-fast, sub same day, hyperlocal, and 3P). Achieved measurable cost improvements through route and network optimization, while maintaining strong safety and quality control standards.…Operations leader with 8+ years of experience in high-volume logistics and last-mile operations, including 5 years at Amazon India. Proven track record of launching multi-site networks across Tier 1 & 2 cities, leading large distributed teams (up to 600+), and improving service efficiency through strict SOP execution and data-driven planning. Skilled in managing P&L, vendor and 3PL partnerships, and delivering aggressive SLA/KPI performance across complex delivery programs (ultra-fast, sub same day, hyperlocal, and 3P). Achieved measurable cost improvements through route and network optimization, while maintaining strong safety and quality control standards.

Available to hire

Operations leader with 8+ years of experience in high-volume logistics and last-mile operations, including 5 years at Amazon India. Proven track record of launching multi-site networks across Tier 1 & 2 cities, leading large distributed teams (up to 600+), and improving service efficiency through strict SOP execution and data-driven planning.

Skilled in managing P&L, vendor and 3PL partnerships, and delivering aggressive SLA/KPI performance across complex delivery programs (ultra-fast, sub same day, hyperlocal, and 3P). Achieved measurable cost improvements through route and network optimization, while maintaining strong safety and quality control standards.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Work Experience

Area Manager - GSF Delivery at Amazon Seller Services Pvt Ltd

August 1, 2020 - Present

Oversee end-to-end last-mile logistics and warehouse operations for a network spanning Delhi NCR and 9 Tier-2 cities. Lead 24 sites operating 24/7 with a workforce of 600+ (6 Leads, 100 Associates, and 500+ Delivery Partners). Manage a mixed portfolio including XL UFF sites, SSD standalone, mother nodes, SSD XPTs, fresh XPT, and 3P stores. Drive SOP execution, shrinkage control, and asset management. Build and scale a DSP network of 1,000 riders across 20 vendors. Optimize costs by co-developing tier-2 pricing tariffs, reducing delivery cost from INR 110 to INR 84 per order (2500 bps saving). Launch 9 new 3P stores in 2024, adding 5,000 order capacity. Support 2025 flagship launch of 3P Fulfillment Centers in partnership with NTEX Transportation services, including associate training (50+), layout and channel mix development, geo-polynomial setting, and IT asset procurement.

Cluster Manager at OYO Hotels & Homes Pvt. Ltd.

June 1, 2018 - August 1, 2020

Managed a cluster of 5 properties with 112-room inventory in Goa, leading end-to-end operational delivery for 50 team members. Focused on P&L and revenue management, achieving 35% net margin while maintaining 95–99% Net Promoter Score (NPS) and driving 40% repeat business. Developed and implemented SOPs for asset management to reduce shrinkage and controllable damages. Handled partner onboarding to service delivery, payments, and feedback, and launched 4 new hospitality properties ensuring operational readiness and guest experience.

Assistant Manager at McDonald's Corporation

June 1, 2017 - March 1, 2018

Managed daily operations for a high-volume mall store in Goa with 750–1,000 visitors per day, generating INR 50–55 lakhs in revenue and average customer count (APC) of 300+. Ensured compliance with SOPs for cash handling, asset management, and inventory procurement to minimize losses. Led staff training initiatives covering service speed, hygiene, food quality, and hospitality. Implemented LIFO/FIFO protocols to reduce wastage and improve customer experience.

Industrial Trainee at Radisson Blu MBD

December 1, 2015 - April 1, 2016

Coordinated and executed multiple on-campus events, ensuring quality delivery. Analyzed customer feedback to recommend service improvements and assisted in audits and quality control processes for compliance and operational efficiency.