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Senior Transaction Processing Officer with 4.8 years of experience in international non-voice back-office operations supporting UK insurance clients. I review customer requests and supporting documents, validate information, maintain accurate records, and complete cases within SLA. I handle confidential customer and policy data in line with compliance guidelines, respond to email and chat queries with clear written communication, and coordinate with internal teams to resolve issues and ensure smooth workflow. I received an RNR Award for accuracy, quality, and consistent performance.…Senior Transaction Processing Officer with 4.8 years of experience in international non-voice back-office operations supporting UK insurance clients. I review customer requests and supporting documents, validate information, maintain accurate records, and complete cases within SLA. I handle confidential customer and policy data in line with compliance guidelines, respond to email and chat queries with clear written communication, and coordinate with internal teams to resolve issues and ensure smooth workflow. I received an RNR Award for accuracy, quality, and consistent performance.

Prakruthi C D

Voiceover Artist, AI Evaluator, AI Trainer

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Senior Transaction Processing Officer with 4.8 years of experience in international non-voice back-office operations supporting UK insurance clients. I review customer requests and supporting documents, validate information, maintain accurate records, and complete cases within SLA. I handle confidential customer and policy data in line with compliance guidelines, respond to email and chat queries with clear written communication, and coordinate with internal teams to resolve issues and ensure smooth workflow. I received an RNR Award for accuracy, quality, and consistent performance.…Senior Transaction Processing Officer with 4.8 years of experience in international non-voice back-office operations supporting UK insurance clients. I review customer requests and supporting documents, validate information, maintain accurate records, and complete cases within SLA. I handle confidential customer and policy data in line with compliance guidelines, respond to email and chat queries with clear written communication, and coordinate with internal teams to resolve issues and ensure smooth workflow. I received an RNR Award for accuracy, quality, and consistent performance.

Available to hire

Senior Transaction Processing Officer with 4.8 years of experience in international non-voice back-office operations supporting UK insurance clients. I review customer requests and supporting documents, validate information, maintain accurate records, and complete cases within SLA.

I handle confidential customer and policy data in line with compliance guidelines, respond to email and chat queries with clear written communication, and coordinate with internal teams to resolve issues and ensure smooth workflow. I received an RNR Award for accuracy, quality, and consistent performance.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Senior Transaction Processing Officer at Mphasis

May 1, 2020 - January 31, 2025

Supported UK insurance clients in an international non-voice back-office process. Reviewed customer requests, policy details, and supporting documents to ensure completeness and accuracy before processing. Performed policy-related transactions including amendments, renewals, cancellations, and documentation updates. Updated customer and policy records in internal systems and maintained proper case documentation. Handled customer queries and requests via email and chat using clear written communication. Conducted document verification, data validation, and quality checks, and completed follow-up actions according to process guidelines. Managed multiple transactions independently while meeting SLA timelines and changing work priorities. Coordinated with internal teams to identify issues and resolve queries. Maintained confidentiality of customer and policy information in line with compliance and client requirements. Prepared daily and weekly operational reports and maintained productivit