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I’m a growth and ecommerce operator with 7+ years of experience across commercial strategy, marketing, operations and customer acquisition. Alongside my B2B growth work, I co-founded Lucid, a consumer wellness brand where I’ve been involved across the day-to-day realities of building and operating an ecommerce business - from product launches, website and conversion optimization, brand positioning and content through to Amazon, performance marketing, customer experience and broader commercial planning. That experience has made me very comfortable working cross-functionally and switching between strategy and execution. I understand that ecommerce growth isn’t just about driving traffic — it depends on the entire operation working together, from the customer journey and merchandising through to inventory, fulfilment, creative, reporting and profitability. Earlier in my career, I also worked in high-end hospitality and large-scale operations, including major hotel openings and high-volume environments. That gave me a strong operational foundation and an instinct for customer experience, attention to detail and solving problems quickly. I’m at my best in fast-moving businesses where I can take ownership, identify what needs improving and work across teams to turn commercial goals into practical execution.…I’m a growth and ecommerce operator with 7+ years of experience across commercial strategy, marketing, operations and customer acquisition. Alongside my B2B growth work, I co-founded Lucid, a consumer wellness brand where I’ve been involved across the day-to-day realities of building and operating an ecommerce business - from product launches, website and conversion optimization, brand positioning and content through to Amazon, performance marketing, customer experience and broader commercial planning. That experience has made me very comfortable working cross-functionally and switching between strategy and execution. I understand that ecommerce growth isn’t just about driving traffic — it depends on the entire operation working together, from the customer journey and merchandising through to inventory, fulfilment, creative, reporting and profitability. Earlier in my career, I also worked in high-end hospitality and large-scale operations, including major hotel openings and high-volume environments. That gave me a strong operational foundation and an instinct for customer experience, attention to detail and solving problems quickly. I’m at my best in fast-moving businesses where I can take ownership, identify what needs improving and work across teams to turn commercial goals into practical execution.

Steven Christodulidis

Project Manager, Digital Marketer, Digital Producer, +6

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I’m a growth and ecommerce operator with 7+ years of experience across commercial strategy, marketing, operations and customer acquisition. Alongside my B2B growth work, I co-founded Lucid, a consumer wellness brand where I’ve been involved across the day-to-day realities of building and operating an ecommerce business - from product launches, website and conversion optimization, brand positioning and content through to Amazon, performance marketing, customer experience and broader commercial planning. That experience has made me very comfortable working cross-functionally and switching between strategy and execution. I understand that ecommerce growth isn’t just about driving traffic — it depends on the entire operation working together, from the customer journey and merchandising through to inventory, fulfilment, creative, reporting and profitability. Earlier in my career, I also worked in high-end hospitality and large-scale operations, including major hotel openings and high-volume environments. That gave me a strong operational foundation and an instinct for customer experience, attention to detail and solving problems quickly. I’m at my best in fast-moving businesses where I can take ownership, identify what needs improving and work across teams to turn commercial goals into practical execution.…I’m a growth and ecommerce operator with 7+ years of experience across commercial strategy, marketing, operations and customer acquisition. Alongside my B2B growth work, I co-founded Lucid, a consumer wellness brand where I’ve been involved across the day-to-day realities of building and operating an ecommerce business - from product launches, website and conversion optimization, brand positioning and content through to Amazon, performance marketing, customer experience and broader commercial planning. That experience has made me very comfortable working cross-functionally and switching between strategy and execution. I understand that ecommerce growth isn’t just about driving traffic — it depends on the entire operation working together, from the customer journey and merchandising through to inventory, fulfilment, creative, reporting and profitability. Earlier in my career, I also worked in high-end hospitality and large-scale operations, including major hotel openings and high-volume environments. That gave me a strong operational foundation and an instinct for customer experience, attention to detail and solving problems quickly. I’m at my best in fast-moving businesses where I can take ownership, identify what needs improving and work across teams to turn commercial goals into practical execution.

Available to hire

I’m a growth and ecommerce operator with 7+ years of experience across commercial strategy, marketing, operations and customer acquisition.

Alongside my B2B growth work, I co-founded Lucid, a consumer wellness brand where I’ve been involved across the day-to-day realities of building and operating an ecommerce business - from product launches, website and conversion optimization, brand positioning and content through to Amazon, performance marketing, customer experience and broader commercial planning.

That experience has made me very comfortable working cross-functionally and switching between strategy and execution. I understand that ecommerce growth isn’t just about driving traffic — it depends on the entire operation working together, from the customer journey and merchandising through to inventory, fulfilment, creative, reporting and profitability.

Earlier in my career, I also worked in high-end hospitality and large-scale operations, including major hotel openings and high-volume environments. That gave me a strong operational foundation and an instinct for customer experience, attention to detail and solving problems quickly.

I’m at my best in fast-moving businesses where I can take ownership, identify what needs improving and work across teams to turn commercial goals into practical execution.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

French

Advanced

Work Experience

Scaled Global Sales & Marketing (Director / Head of Strategy & Client Success area) at Dean Street / A.M.D Digital & Growth Systems (Regent Street / A.M.D Digital & Growth Systems)

November 1, 2019 - August 1, 2025

Oversaw opening and operations-adjacent hospitality work while also leading sales and marketing growth across regions. Bridged marketing and sales to ensure campaigns directly fuel revenue growth. Managed operations across USA, EMEA, and APAC, guiding regional teams while driving strategy and execution with key accounts. Built and scaled high-volume cold outreach systems (email/LinkedIn/calling) generating qualified B2B pipelines; designed and managed Meta Ads (prospecting and retargeting) with optimisation of creatives and funnels to drive conversions. Improved SEO performance for client campaigns, increasing organic traffic and lead quality. Implemented automation, CRM optimisation, and data-driven processes to increase outreach efficiency and response rates. Partnered with clients on go-to-market strategy, expansion plans, and paid/organic growth campaigns; trained and led BDR teams globally focused on messaging, prospecting, and conversion optimisation. Recognised with awards: Clut

House Manager / Hotel Operations Lead (Cold Outreach Lead Generation, CRM & Sales tools) at Soho House (Greek Street / Soho House UK)

November 1, 2017 - November 1, 2020

Led cold outreach lead generation and supported sales tooling and execution through CRM and outreach systems. Contributed to copywriting and training/operational coordination for growth initiatives. Managed hotel front-of-house operations and ensured service standards and guest satisfaction.

Area Director / Head of Strategy & Client Success (Sales & Marketing Ops and Hospitality leadership) at Soho House (Kettner's Townhouse / Kettner’s Townhouse Central Soho)

November 1, 2017 - November 1, 2020

Oversaw the opening and operations of Soho House’s Kettner’s Townhouse in Central Soho, managing front-of-house teams and driving both guest experience and financial performance. Worked directly with senior leadership on strategy, sales, and brand growth. Balanced day-to-day operations with strategic planning to ensure consistent high performance across teams. Coordinated with key stakeholders on regional performance, promotions, and site strategy—transferrable to managing client campaigns and outreach performance reviews. Handled VIP clients, major press events, and high-stakes launches, strengthening communication and relationship management. Oversaw revenue management and promotional campaigns, linking marketing activity directly to measurable sales growth. Supported the hotel’s positioning as a market leader; named by Condé Nast as the “Sexiest Hotel in London” in its first year. Consistently exceeded revenue targets by creating demand through service, branding, and ta

Hotel Management Trainee (Front Office / Operations) at Soho House

September 1, 2016 - November 1, 2017

Completed a 14-month rotational programme across operations, HR, finance, and sales to build end-to-end understanding of running a hospitality business at scale. Developed both strategic and hands-on people/process/performance management capabilities. Served as part of the pre-opening team for The Ned London, training staff on hotel software, service standards, and operational procedures. Delivered front desk operations including guest check-in/out, reservations, billing, and concierge services while maintaining five-star standards under high-volume conditions. Trained and mentored new team members to ensure consistency in service delivery and operational excellence. Supported HR with recruitment, onboarding, and scheduling, coordinating across a large workforce. Worked with finance on revenue reporting, expense control, and accounting models to support hotel profitability.