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E-commerce operations specialist with 15+ years of experience managing end-to-end order fulfilment, shipping workflows, 3PL/courier coordination, and cross-border logistics. I currently oversee 32,000+ annual orders at Amazon (London LHR16), including order and payment monitoring, returns, and customer issue resolution. I build SOPs and operational trackers, produce weekly dashboards, and identify operational gaps to drive cost-effective improvements. I’m trilingual (English fluent, Mandarin native, Japanese JLPT N2) and available for freelance/part-time work (5–8+ hrs/week) starting immediately.…E-commerce operations specialist with 15+ years of experience managing end-to-end order fulfilment, shipping workflows, 3PL/courier coordination, and cross-border logistics. I currently oversee 32,000+ annual orders at Amazon (London LHR16), including order and payment monitoring, returns, and customer issue resolution. I build SOPs and operational trackers, produce weekly dashboards, and identify operational gaps to drive cost-effective improvements. I’m trilingual (English fluent, Mandarin native, Japanese JLPT N2) and available for freelance/part-time work (5–8+ hrs/week) starting immediately.

Yvonne Chia-Wen Yvonne Chang

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E-commerce operations specialist with 15+ years of experience managing end-to-end order fulfilment, shipping workflows, 3PL/courier coordination, and cross-border logistics. I currently oversee 32,000+ annual orders at Amazon (London LHR16), including order and payment monitoring, returns, and customer issue resolution. I build SOPs and operational trackers, produce weekly dashboards, and identify operational gaps to drive cost-effective improvements. I’m trilingual (English fluent, Mandarin native, Japanese JLPT N2) and available for freelance/part-time work (5–8+ hrs/week) starting immediately.…E-commerce operations specialist with 15+ years of experience managing end-to-end order fulfilment, shipping workflows, 3PL/courier coordination, and cross-border logistics. I currently oversee 32,000+ annual orders at Amazon (London LHR16), including order and payment monitoring, returns, and customer issue resolution. I build SOPs and operational trackers, produce weekly dashboards, and identify operational gaps to drive cost-effective improvements. I’m trilingual (English fluent, Mandarin native, Japanese JLPT N2) and available for freelance/part-time work (5–8+ hrs/week) starting immediately.

Available to hire

E-commerce operations specialist with 15+ years of experience managing end-to-end order fulfilment, shipping workflows, 3PL/courier coordination, and cross-border logistics. I currently oversee 32,000+ annual orders at Amazon (London LHR16), including order and payment monitoring, returns, and customer issue resolution.

I build SOPs and operational trackers, produce weekly dashboards, and identify operational gaps to drive cost-effective improvements. I’m trilingual (English fluent, Mandarin native, Japanese JLPT N2) and available for freelance/part-time work (5–8+ hrs/week) starting immediately.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Beginner

Beginner

Language

English

Fluent

Chinese

Fluent

Japanese

Advanced

Work Experience

E-commerce Operations Specialist / Supply Chain Manager I at Amazon — London, LHR16

August 1, 2021 - Present

Oversee end-to-end order management for 32,000+ annual orders across EMEA, monitoring orders/payments and coordinating with 3PL and courier partners (UPS, DHL, freight carriers) to achieve 98–99% OTIF performance. Manage shipping workflows, returns, exchanges, and customer issue resolution, including redesigning RTS (Return-to-Sender) process to eliminate delivery failures and lost orders across fulfilment sites. Develop and maintain SOPs and operational trackers for order handling and weekly reporting; produce weekly operational dashboards tracking shipping performance, consolidation rates, cost metrics, and site benchmarking. Support launch readiness for new programme rollouts by identifying operational gaps and implementing structured solutions (e.g., non-inventory label expansion and APAC pilot). Deliver cross-border e-commerce operations (UK/EU/APAC) including documentation, customs requirements, and multi-carrier workflows. Identified and implemented cost-effective freight and

EMEA Supply Chain & E-commerce Operations Coordinator at Monster Energy — London, UK

January 1, 2019 - August 1, 2021

Managed end-to-end e-commerce order fulfilment workflows across EMEA, coordinating with 3PL warehouses and courier partners to ensure timely delivery of finished goods across DTC and wholesale channels. Oversaw cross-border shipping, returns, and inventory processes between EU co-packers and 3PL distribution centres post-Brexit, maintaining fulfilment accuracy and compliance. Led a warehouse relocation project, testing and validating operational readiness, addressing fulfilment gaps, creating SOPs and training materials, and delivering go-live with zero order disruption. Served as SAP TMS superuser: configured and tested system functionality and trained the EMEA team to ensure operational readiness at launch.

Logistics & Operations Supervisor at Empire Bespoke Foods Ltd — London, UK

August 1, 2018 - January 1, 2019

Managed cross-border shipping operations, customs clearance, and freight cost tracking for imported products across DTC and B2B channels. Maintained supplier and courier partner relationships and coordinated shipping and compliance requirements for international movements.

Global Forwarding & E-commerce Logistics Representative at C.H. Robinson — Slough, UK

April 1, 2018 - August 1, 2018

Coordinated international sea/air/courier shipments end-to-end including customs entries. Sourced cost-advantaged courier partners and handled order-level customer issue resolution.

Import/Export Operations Coordinator at Shuttlebridge Logistics — London, UK

February 1, 2014 - March 1, 2018

Managed international import/export order fulfilment over four years, coordinating cross-border shipping workflows, HS classification, customs compliance, and negotiating with courier partners for cost efficiency.

International Sales & Operations Representative at Yieh United Steel Corporation — Kaohsiung, Taiwan

July 1, 2007 - July 1, 2011

Handled international order processing, inventory coordination, and cross-border shipment logistics across APAC markets. Improved sales volume by 20% in the first year through client relationship management.