Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Client-focused relationship and operations professional with 15+ years of experience turning customer needs into practical solutions. Brings clear, responsive communication and hands-on technical knowledge across ecommerce, websites, digital systems, and field operations—while consistently aligning clients, suppliers, and delivery teams. Known for managing expectations, translating requirements into workable specifications, and resolving issues with a dependable, relationship-first approach. Proven track record building and running end-to-end ecommerce operations, coordinating logistics for time-sensitive services, and guiding projects from consultation through delivery.…Client-focused relationship and operations professional with 15+ years of experience turning customer needs into practical solutions. Brings clear, responsive communication and hands-on technical knowledge across ecommerce, websites, digital systems, and field operations—while consistently aligning clients, suppliers, and delivery teams. Known for managing expectations, translating requirements into workable specifications, and resolving issues with a dependable, relationship-first approach. Proven track record building and running end-to-end ecommerce operations, coordinating logistics for time-sensitive services, and guiding projects from consultation through delivery.

Ben Pipano Maple

Project Manager, Web Developer, eCommerce Developer, +1





Client-focused relationship and operations professional with 15+ years of experience turning customer needs into practical solutions. Brings clear, responsive communication and hands-on technical knowledge across ecommerce, websites, digital systems, and field operations—while consistently aligning clients, suppliers, and delivery teams. Known for managing expectations, translating requirements into workable specifications, and resolving issues with a dependable, relationship-first approach. Proven track record building and running end-to-end ecommerce operations, coordinating logistics for time-sensitive services, and guiding projects from consultation through delivery.…Client-focused relationship and operations professional with 15+ years of experience turning customer needs into practical solutions. Brings clear, responsive communication and hands-on technical knowledge across ecommerce, websites, digital systems, and field operations—while consistently aligning clients, suppliers, and delivery teams. Known for managing expectations, translating requirements into workable specifications, and resolving issues with a dependable, relationship-first approach. Proven track record building and running end-to-end ecommerce operations, coordinating logistics for time-sensitive services, and guiding projects from consultation through delivery.

Available to hire

Client-focused relationship and operations professional with 15+ years of experience turning customer needs into practical solutions. Brings clear, responsive communication and hands-on technical knowledge across ecommerce, websites, digital systems, and field operations—while consistently aligning clients, suppliers, and delivery teams.

Known for managing expectations, translating requirements into workable specifications, and resolving issues with a dependable, relationship-first approach. Proven track record building and running end-to-end ecommerce operations, coordinating logistics for time-sensitive services, and guiding projects from consultation through delivery.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Hebrew (modern)

Fluent

English

Advanced

Work Experience

Co-Owner, Ecommerce & Client Operations at Sherry Pipano Jewelry

April 1, 2020 - Present

Built and managed the company’s full ecommerce operation, including Shopify, app integrations, product content, advertising, automated email flows, and customer retention processes. Supported 5,000+ customer orders and customization requests via email, phone, social media, and website chat, providing clear options and timely production/delivery updates. Consulted with customers to translate personal design requirements into workable product specifications and resolve order concerns with a relationship-first approach. Coordinated with manufacturers and suppliers on pricing, timelines, and production requirements while maintaining quality and managing expectations.

Delivery Coordinator at Independent Wine & Food Delivery

January 1, 2018 - January 1, 2020

Coordinated 30–40 time-sensitive deliveries per day across the GTA for multiple clients, including individual customers and restaurants. Planned routes, confirmed delivery windows, communicated delays, and adjusted schedules quickly to protect perishable food and wine orders. Balanced speed, accuracy, and customer communication during high-volume operations until service ended due to COVID-19 disruption.

Co-Owner, Operations at Willow & Stems

January 1, 2016 - January 1, 2021

Directed back-office operations for an event floral business serving ~30 weddings per year plus corporate and private celebrations. Prepared quotes, coordinated suppliers and event timelines, supported trade-show activity, and organized delivery and on-site setup logistics. Coordinated teams of up to 10 people for deliveries and installations, aligning work with schedules, venue requirements, and client commitments.

Owner, Sales & Project Manager at Alum Ben

January 1, 2010 - January 1, 2013

Led customer consultations for custom window and door installations, measuring spaces, identifying functional/design needs, and recommending tailored product solutions. Prepared estimates, negotiated pricing, managed project budgets and schedules, and served as the primary customer contact from sales through installation. Coordinated installation crews (1–4 installers), monitored workmanship and installation quality, and resolved customer concerns to ensure satisfactory completion.

Client Solutions & Web Support Specialist at I.C. Mega

January 1, 2007 - January 1, 2010

Worked with three large organizational accounts and 4–5 smaller clients via meetings, phone, and email to understand needs and deliver customized web-based benefit offerings. Developed and updated online products, promotional pages, and visual content with client collaboration on requirements and presentation. Coordinated with entertainment/spa and other suppliers to structure personalized offers that met both supplier specifications and client expectations. Monitored ticket-printing system reliability and performed maintenance on ticket machines across Israel.