I’m an Ecommerce Operations professional with 6+ years of experience managing online retail operations, order fulfillment, inventory, marketplaces, courier performance, payments, and customer experience. Currently, I work as a Deputy Manager – Ecommerce Operations, where I manage day-to-day Ecommerce operations, coordinate with multiple teams and vendors, monitor KPIs, improve fulfillment and delivery performance, and work closely with platforms such as Shopify, OMS and courier systems. My previous experience has also given me strong exposure to marketplace management, inventory planning, reconciliation, reporting, and process improvement. What makes me stand out is that I’m not limited to managing orders or reports — I focus on finding operational problems, understanding their root cause, and building practical processes to improve efficiency, reduce losses, and scale the business. I’m highly data-driven, hands-on, and comfortable taking ownership of operations from strategy to execution.

Haris Khan

I’m an Ecommerce Operations professional with 6+ years of experience managing online retail operations, order fulfillment, inventory, marketplaces, courier performance, payments, and customer experience. Currently, I work as a Deputy Manager – Ecommerce Operations, where I manage day-to-day Ecommerce operations, coordinate with multiple teams and vendors, monitor KPIs, improve fulfillment and delivery performance, and work closely with platforms such as Shopify, OMS and courier systems. My previous experience has also given me strong exposure to marketplace management, inventory planning, reconciliation, reporting, and process improvement. What makes me stand out is that I’m not limited to managing orders or reports — I focus on finding operational problems, understanding their root cause, and building practical processes to improve efficiency, reduce losses, and scale the business. I’m highly data-driven, hands-on, and comfortable taking ownership of operations from strategy to execution.

Available to hire

I’m an Ecommerce Operations professional with 6+ years of experience managing online retail operations, order fulfillment, inventory, marketplaces, courier performance, payments, and customer experience.

Currently, I work as a Deputy Manager – Ecommerce Operations, where I manage day-to-day Ecommerce operations, coordinate with multiple teams and vendors, monitor KPIs, improve fulfillment and delivery performance, and work closely with platforms such as Shopify, OMS and courier systems. My previous experience has also given me strong exposure to marketplace management, inventory planning, reconciliation, reporting, and process improvement.

What makes me stand out is that I’m not limited to managing orders or reports — I focus on finding operational problems, understanding their root cause, and building practical processes to improve efficiency, reduce losses, and scale the business. I’m highly data-driven, hands-on, and comfortable taking ownership of operations from strategy to execution.

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Work Experience

Deputy Manager eCommerce at Zero Lifestyle
January 1, 2025 - Present
Managing end-to-end eCommerce fulfilment operations and order lifecycle. Handling 3PL operations, courier coordination, and logistics management. Monitoring inventory planning, forecasting, and stock replenishment activities. Leading process automation initiatives to improve operational efficiency. Creating operational and analytical reports for business decision-making.
Assistant Manager eCommerce at Bonanza Satrangi
January 1, 2020 - December 1, 2024
Managed fulfilment operations and customer issue resolution processes. Handled returns, refunds, and courier partner onboarding activities. Managed product listings and marketplace onboarding operations. Prepared detailed sales reports and operational analysis for management. Supported omnichannel operations and inventory management activities.
Associate eCommerce at Foodpanda
March 1, 2018 - September 1, 2019
Managed vendor onboarding and compliance processes. Coordinated logistics and operational activities for vendors. Supported eCommerce operational workflows and vendor relationship management.

Education

Master of Commerce (M.Com) at University of Karachi
January 1, 2018 - January 1, 2020
Bachelor of Commerce (B.Com) at University of Karachi
January 1, 2015 - January 1, 2017
Intermediate (Science) at Govt. Superior College
January 1, 2013 - January 1, 2015

Qualifications

eCommerce Management Certification — DigiSkills.pk
January 11, 2030 - August 18, 2026

Industry Experience

Retail, Transportation & Logistics, Wholesale & Distribution