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Junior Software Developer with experience across JavaScript, React and exposure to TypeScript, alongside a background in troubleshooting and technical support. Comfortable working collaboratively, debugging complex issues, and navigating large codebases to deliver improvements and meet project milestones. Brings strong customer-facing skills from service and support roles, with hands-on experience using Git, Jira and Agile methods. Seeking to expand knowledge and grow within the IT industry in a high-growth area.…Junior Software Developer with experience across JavaScript, React and exposure to TypeScript, alongside a background in troubleshooting and technical support. Comfortable working collaboratively, debugging complex issues, and navigating large codebases to deliver improvements and meet project milestones. Brings strong customer-facing skills from service and support roles, with hands-on experience using Git, Jira and Agile methods. Seeking to expand knowledge and grow within the IT industry in a high-growth area.

Aaron Beaven

Web Developer, Programmer, Software Engineer, +3

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Junior Software Developer with experience across JavaScript, React and exposure to TypeScript, alongside a background in troubleshooting and technical support. Comfortable working collaboratively, debugging complex issues, and navigating large codebases to deliver improvements and meet project milestones. Brings strong customer-facing skills from service and support roles, with hands-on experience using Git, Jira and Agile methods. Seeking to expand knowledge and grow within the IT industry in a high-growth area.…Junior Software Developer with experience across JavaScript, React and exposure to TypeScript, alongside a background in troubleshooting and technical support. Comfortable working collaboratively, debugging complex issues, and navigating large codebases to deliver improvements and meet project milestones. Brings strong customer-facing skills from service and support roles, with hands-on experience using Git, Jira and Agile methods. Seeking to expand knowledge and grow within the IT industry in a high-growth area.

Available to hire

Junior Software Developer with experience across JavaScript, React and exposure to TypeScript, alongside a background in troubleshooting and technical support. Comfortable working collaboratively, debugging complex issues, and navigating large codebases to deliver improvements and meet project milestones.

Brings strong customer-facing skills from service and support roles, with hands-on experience using Git, Jira and Agile methods. Seeking to expand knowledge and grow within the IT industry in a high-growth area.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Work Experience

Service Desk Assistant at Calisen | Wigan

December 9, 2025 - Present

Acted as single point of contact for logging, tracking, and resolving IT incidents and service requests. Troubleshot and fixed hardware, software, networking, and application issues to ensure high availability for users. Installed, configured, and updated operating systems, software, and hardware. Provided technical support via phone, email, or in person, including onboarding new users with accounts and equipment. Created and updated knowledge base articles to improve efficiency and reduce incident resolution time. Technical areas included troubleshooting, ticketing systems, Active Directory, and network management.

Customer Care Advisor at Calisen | Wigan

May 13, 2024 - December 9, 2025

Provided customer support by reassuring customers and ensuring they received timely help. Liaised with multiple internal and external teams (including engineers, Cadent for gas leak cases, and suppliers) to keep customers safe and supported. Diagnosed issues to help resolve problems quickly and maintain customer safety, including following correct procedures for gas leaks and dangerous situations related to electric meters. Followed cases through to safe resolution and worked with vulnerable customers to ensure a positive service experience.

Junior Developer at Sofology | Golborne Point

January 1, 2022 - May 13, 2024

Supported the development manager with software design and coding, contributing to development meetings. Learned and worked across multiple codebases, wrote and maintained code, fixed bugs, and monitored performance of internal systems. Used Git for version control and produced clean, error-free code aligned with quality standards. Built user-centric solutions using React and TypeScript. Adapted software platforms to add new functionality and improve security, debugged components to fix faults, and gathered requirements from consumers. Conducted development tests and collaborated with team members on system analysis based on client requirements.

Customer Service Advisor at Sofology | Golborne Point

January 1, 2018 - January 1, 2022

Handled customer enquiries, provided information about products and services, made recommendations, and responded to complaints. Logged and investigated issues, fed insights back to the wider business, and supported investigations leading to acceptable outcomes. Assisted customers with product complaints, including logging issues for investigation and arranging replacements. Collected customer feedback to improve the service experience and maintained customer satisfaction through forward-thinking approaches focused on resolving concerns.