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Leadership-focused community engagement specialist with experience in project management, digital marketing, youth mentorship, public relations, business operations, and high-volume operational data entry. Proven ability to manage dense workflows, resolve concerns efficiently, and build institutional trust across diverse public-sector and community stakeholders. Fluent in Kinyarwanda, English, and French, with additional working knowledge of Kiswahili and basic Chinese. Strengths include stakeholder communication, quantitative reporting and tracking, public-facing education campaigns, and digital content management that drives engagement and program effectiveness.…Leadership-focused community engagement specialist with experience in project management, digital marketing, youth mentorship, public relations, business operations, and high-volume operational data entry. Proven ability to manage dense workflows, resolve concerns efficiently, and build institutional trust across diverse public-sector and community stakeholders. Fluent in Kinyarwanda, English, and French, with additional working knowledge of Kiswahili and basic Chinese. Strengths include stakeholder communication, quantitative reporting and tracking, public-facing education campaigns, and digital content management that drives engagement and program effectiveness.

Heroine Umwari

Project Manager, Community Manager, Digital Marketer, +4

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Leadership-focused community engagement specialist with experience in project management, digital marketing, youth mentorship, public relations, business operations, and high-volume operational data entry. Proven ability to manage dense workflows, resolve concerns efficiently, and build institutional trust across diverse public-sector and community stakeholders. Fluent in Kinyarwanda, English, and French, with additional working knowledge of Kiswahili and basic Chinese. Strengths include stakeholder communication, quantitative reporting and tracking, public-facing education campaigns, and digital content management that drives engagement and program effectiveness.…Leadership-focused community engagement specialist with experience in project management, digital marketing, youth mentorship, public relations, business operations, and high-volume operational data entry. Proven ability to manage dense workflows, resolve concerns efficiently, and build institutional trust across diverse public-sector and community stakeholders. Fluent in Kinyarwanda, English, and French, with additional working knowledge of Kiswahili and basic Chinese. Strengths include stakeholder communication, quantitative reporting and tracking, public-facing education campaigns, and digital content management that drives engagement and program effectiveness.

Available to hire

Leadership-focused community engagement specialist with experience in project management, digital marketing, youth mentorship, public relations, business operations, and high-volume operational data entry. Proven ability to manage dense workflows, resolve concerns efficiently, and build institutional trust across diverse public-sector and community stakeholders.

Fluent in Kinyarwanda, English, and French, with additional working knowledge of Kiswahili and basic Chinese. Strengths include stakeholder communication, quantitative reporting and tracking, public-facing education campaigns, and digital content management that drives engagement and program effectiveness.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Kinyarwanda

Fluent

English

Fluent

French

Intermediate

Swahili

Intermediate

Chinese

Beginner

Work Experience

Project Manager & Executive Director Assistant at RUCCI Legacy Foundation – Kigali City, Rwanda

April 1, 2026 - Present

Coordinated end-to-end field logistics for the high-turnout “Ubuzima Bwiza” health outreach project. Compiled, cross-checked, and managed 115 patient digital data profiles in one day to support program tracking. Drove digital community engagement, achieving a weekly 20% increase in social media visibility and 10–15 daily organic follower gains across LinkedIn and Instagram. Acted as a liaison between program beneficiaries, healthcare providers, and internal teams to streamline patient care workflows. Contributed to public health education campaigns on Non-Communicable Diseases (NCDs) and breast cancer across local community sectors.

Communications Specialist Intern at UNDP Rwanda

January 1, 2026 - March 1, 2026

Supported the development and execution of communications strategies focused on SDGs empowerment and social impact initiatives in Rwanda. Managed and produced digital content for social media platforms to ensure clear and engaging messaging. Coordinated with other departments to highlight Green Amayaga project outcomes and translate complex ideas into accessible stories. Contributed to campaign planning and tracked engagement, supporting an 80% increase in communication effectiveness. Maintained internal team communication consistency while adapting content for different audiences.

Social Media Officer Intern at Bank of Kigali Plc – Kigali, Rwanda

March 1, 2024 - November 1, 2024

Managed high-volume corporate customer care pipelines, resolving approximately 30–40 client inquiries and complaints daily. Maintained a 75% weekly customer satisfaction and response speed benchmark across multiple digital channels (Twitter, Facebook, LinkedIn). Collaborated with the core Customer Experience compliance team to safely resolve escalating account issues in a fast-paced environment.

Youth Mentor & Community Engagement Officer at Young Women’s Christian Association (YWCA) of Rwanda – Kigali City, Rwanda

November 1, 2022 - January 1, 2025

Designed and executed 5+ weekly structured workshops covering SRHR, financial literacy, English literacy, debate skills, GBV prevention, and mental health. Achieved a verified 90% cumulative increase in vulnerable youth attendance and program engagement by the end of each operational quarter. Facilitated day-to-day program administration, onboarding log tracking, and localized safe space resource allocations. Applied professional communication and proactive problem-solving to resolve peer-group conflicts and maintain safe learning environments.