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Detail-oriented intake and office operations professional with experience coordinating high-volume client workflows, maintaining accurate digital records, and delivering empathetic communication in fast-paced legal and healthcare environments. Strong organizer and team leader focused on confidentiality, compliance, and process improvement. Currently pursuing a Bachelor of Arts in Writing, Design, and Technical Communication at Texas Tech University. Combines customer-facing problem solving with document management and workflow coordination to support smooth service delivery across teams.…Detail-oriented intake and office operations professional with experience coordinating high-volume client workflows, maintaining accurate digital records, and delivering empathetic communication in fast-paced legal and healthcare environments. Strong organizer and team leader focused on confidentiality, compliance, and process improvement. Currently pursuing a Bachelor of Arts in Writing, Design, and Technical Communication at Texas Tech University. Combines customer-facing problem solving with document management and workflow coordination to support smooth service delivery across teams.

Victor Contreras

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Detail-oriented intake and office operations professional with experience coordinating high-volume client workflows, maintaining accurate digital records, and delivering empathetic communication in fast-paced legal and healthcare environments. Strong organizer and team leader focused on confidentiality, compliance, and process improvement. Currently pursuing a Bachelor of Arts in Writing, Design, and Technical Communication at Texas Tech University. Combines customer-facing problem solving with document management and workflow coordination to support smooth service delivery across teams.…Detail-oriented intake and office operations professional with experience coordinating high-volume client workflows, maintaining accurate digital records, and delivering empathetic communication in fast-paced legal and healthcare environments. Strong organizer and team leader focused on confidentiality, compliance, and process improvement. Currently pursuing a Bachelor of Arts in Writing, Design, and Technical Communication at Texas Tech University. Combines customer-facing problem solving with document management and workflow coordination to support smooth service delivery across teams.

Available to hire

Detail-oriented intake and office operations professional with experience coordinating high-volume client workflows, maintaining accurate digital records, and delivering empathetic communication in fast-paced legal and healthcare environments. Strong organizer and team leader focused on confidentiality, compliance, and process improvement.

Currently pursuing a Bachelor of Arts in Writing, Design, and Technical Communication at Texas Tech University. Combines customer-facing problem solving with document management and workflow coordination to support smooth service delivery across teams.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Spanish; Castilian

Advanced

Work Experience

Intake Specialist at Chad Jones Law

November 1, 2023 - Present

Managed high-volume client intake by conducting initial consultations and documenting case details accurately, efficiently, and with empathy. Evaluated client needs and directed cases to appropriate legal staff, improving workflow and response time. Maintained organized digital records while ensuring confidentiality and compliance with privacy requirements.

Loader/Shipper at Bimbo Bakeries

May 1, 2023 - November 1, 2023

Coordinated daily shipment logistics by organizing and loading delivery trucks to meet strict deadlines. Verified product accuracy and inventory levels, reducing shipment errors and delays. Collaborated with warehouse teams to maintain efficiency in a fast-paced environment.

Office Manager at Extended Care Services

March 1, 2022 - January 1, 2023

Oversaw daily office operations including scheduling, documentation, and staff coordination. Streamlined administrative processes to improve efficiency and reduce scheduling conflicts. Managed patient records and ensured compliance with healthcare documentation standards, serving as a primary point of contact for staff and clients.

Therapy Supervisor at BrightStar Care

March 1, 2021 - March 1, 2022

Supervised therapy staff and coordinated patient care plans to support quality service delivery. Monitored patient progress and adjusted care strategies in collaboration with healthcare professionals. Maintained detailed records to meet regulatory and organizational standards.

Office Coordinator at UMC Physicians

February 1, 2020 - March 1, 2021

Assisted patients with scheduling, intake, and insurance verification in a high-volume clinical setting. Resolved patient concerns through clear communication and timely solutions. Maintained accurate patient records while adhering to HIPAA compliance requirements.