I am a content management and customer experience professional with more than eight years of experience building help center ecosystems, technical documentation, and AI-assisted content workflows for SaaS and enterprise environments. I specialize in knowledge base strategy, SEO optimization, digital publishing, content automation, and self-service experiences. I enjoy partnering with Engineering, Product, QA, and Support teams to deliver accurate, accessible, and user-focused content. I am passionate about improving content discoverability, accelerating documentation workflows, strengthening customer satisfaction, and using AI and analytics to create measurable business impact.

Lubna Amathul Wadhoodh, PMP

I am a content management and customer experience professional with more than eight years of experience building help center ecosystems, technical documentation, and AI-assisted content workflows for SaaS and enterprise environments. I specialize in knowledge base strategy, SEO optimization, digital publishing, content automation, and self-service experiences. I enjoy partnering with Engineering, Product, QA, and Support teams to deliver accurate, accessible, and user-focused content. I am passionate about improving content discoverability, accelerating documentation workflows, strengthening customer satisfaction, and using AI and analytics to create measurable business impact.

Available to hire

I am a content management and customer experience professional with more than eight years of experience building help center ecosystems, technical documentation, and AI-assisted content workflows for SaaS and enterprise environments. I specialize in knowledge base strategy, SEO optimization, digital publishing, content automation, and self-service experiences.

I enjoy partnering with Engineering, Product, QA, and Support teams to deliver accurate, accessible, and user-focused content. I am passionate about improving content discoverability, accelerating documentation workflows, strengthening customer satisfaction, and using AI and analytics to create measurable business impact.

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Language

English
Fluent
Hindi
Fluent
Tamil
Fluent
French
Advanced

Work Experience

Consultant / Content Manager at Vembu Technologies
September 1, 2020 - March 1, 2025
Owned and optimized customer-facing Help Center and knowledge base ecosystems to drive self-service adoption and improve CSAT. Managed the end-to-end documentation lifecycle for BDRSuite releases from v3.9.0 to v7.1.0 and administered more than 1,000 technical documentation pages across VMware, Hyper-V, AWS, Microsoft 365, and Google Workspace. Collaborated with Engineering, Product, QA, and Support teams to ensure content accuracy and consistency. Tracked usability metrics, performed SEO optimization, aligned content with product roadmaps, managed CMS platforms including HelpNDoc, ClickHelp, WordPress, and Zoho Desk, automated content workflows and migrations, and launched product communications and in-app content.
Product Analyst at Vembu Technologies
May 1, 2017 - January 1, 2019
Supported customer engagement and lead generation through product-focused content and demonstrations. Created technical blogs, feature announcements, and educational content to support product adoption. Conducted competitor and market research to inform product positioning and strategy.

Education

Bachelor of Engineering in Electronics and Communication Engineering at Mohamed Sathak A.J College of Engineering
January 11, 2030 - August 19, 2026
Bachelor of Engineering in Electronics and Communication Engineering at Mohamed Sathak A.J. College of Engineering
January 11, 2030 - August 19, 2026

Qualifications

Project Management Professional (PMP)
January 11, 2030 - August 19, 2026
PMI-CCNA
January 11, 2030 - August 19, 2026
S.M.I.L.E. – KPMG
January 11, 2030 - August 19, 2026
Project Management Professional (PMP)
January 11, 2030 - August 19, 2026
CCNA
January 11, 2030 - August 19, 2026
S.M.I.L.E – KPMG
January 11, 2030 - August 19, 2026

Industry Experience

Software & Internet, Computers & Electronics, Professional Services, Education