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Customer-focused professional with experience in education and healthcare environments requiring excellent communication, record management, accuracy, and client support. Experienced in managing documentation, responding to enquiries, maintaining confidential records, coordinating daily activities, and working effectively in fast-paced environments. Strong organisational skills, attention to detail, and proficiency with Microsoft Office and Google Workspace. Eager to transition into a remote customer service role where effective communication, administrative support, and problem-solving contribute to excellent customer satisfaction.…Customer-focused professional with experience in education and healthcare environments requiring excellent communication, record management, accuracy, and client support. Experienced in managing documentation, responding to enquiries, maintaining confidential records, coordinating daily activities, and working effectively in fast-paced environments. Strong organisational skills, attention to detail, and proficiency with Microsoft Office and Google Workspace. Eager to transition into a remote customer service role where effective communication, administrative support, and problem-solving contribute to excellent customer satisfaction.

FATIMA MUSA

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Customer-focused professional with experience in education and healthcare environments requiring excellent communication, record management, accuracy, and client support. Experienced in managing documentation, responding to enquiries, maintaining confidential records, coordinating daily activities, and working effectively in fast-paced environments. Strong organisational skills, attention to detail, and proficiency with Microsoft Office and Google Workspace. Eager to transition into a remote customer service role where effective communication, administrative support, and problem-solving contribute to excellent customer satisfaction.…Customer-focused professional with experience in education and healthcare environments requiring excellent communication, record management, accuracy, and client support. Experienced in managing documentation, responding to enquiries, maintaining confidential records, coordinating daily activities, and working effectively in fast-paced environments. Strong organisational skills, attention to detail, and proficiency with Microsoft Office and Google Workspace. Eager to transition into a remote customer service role where effective communication, administrative support, and problem-solving contribute to excellent customer satisfaction.

Available to hire

Customer-focused professional with experience in education and healthcare environments requiring excellent communication, record management, accuracy, and client support. Experienced in managing documentation, responding to enquiries, maintaining confidential records, coordinating daily activities, and working effectively in fast-paced environments.

Strong organisational skills, attention to detail, and proficiency with Microsoft Office and Google Workspace. Eager to transition into a remote customer service role where effective communication, administrative support, and problem-solving contribute to excellent customer satisfaction.

Skills

Microsoft Office

Microsoft Word

Microsoft Excel

Experience Level

Microsoft Office

Expert

Microsoft Word

Expert

Microsoft Excel

Expert

Language

English

Fluent

Hausa

Fluent

Work Experience

Classroom Teacher at Beautiful Gate School, Lokoja

January 1, 2025 - December 1, 2025

Responded to day-to-day enquiries from pupils, parents, and colleagues, providing clear information and directing more complex concerns to the appropriate person. Maintained accurate attendance, assessment, and progress records while protecting confidential pupil information. Managed competing priorities, lesson deadlines, and follow-up actions in a busy classroom environment. Prepared structured documentation and teaching resources using Microsoft Office and Google Workspace. Used professional, empathetic communication to resolve routine concerns and maintain positive relationships. Reviewed pupil performance data, identified recurring issues, and adjusted support strategies to improve outcomes.

Laboratory Assistant (Industrial Training) at Specialist Hospital, Lokoja

November 1, 2023 - February 1, 2024

Supported routine laboratory operations and responded promptly to instructions from medical laboratory scientists. Entered and maintained specimen and patient information accurately, checking details before records were processed. Handled sensitive information and biological samples in line with confidentiality, safety, and infection-control procedures. Supported phlebotomy and tuberculosis laboratory workflows while maintaining organised documentation. Flagged unclear, incomplete, or inconsistent information for review rather than making assumptions.

Laboratory Assistant (Industrial Training) at Medical Microbiology Unit, Specialist Hospital, Sokoto

February 1, 2023 - June 1, 2023

Processed and organised specimens and supporting records with close attention to accuracy and traceability. Worked collaboratively with laboratory personnel to keep daily workflows moving and complete assigned tasks on time. Followed documented procedures and quality standards when handling records, materials, and equipment. Maintained a clean, organised work area and communicated issues promptly to supervising staff.

Classroom Teacher at Fortune School, Lokoja

January 1, 2019 - July 1, 2019

Delivered structured lessons and provided timely support to pupils with different needs. Maintained attendance and classroom records and completed routine administrative tasks accurately. Communicated progress and concerns professionally to colleagues and parents. Organised materials and schedules to ensure daily activities ran smoothly.