Available to hire
I’m Jonalyn M. Alejandro, an organized and detail-oriented Virtual Assistant with hands-on experience supporting executives across operations, e-commerce, and social media marketing. I manage content strategy, online engagement, and behind-the-scenes coordination so business owners stay organized and meet deadlines without sacrificing quality.
With strong business and administrative background from banking, sales, property management, and government procurement work, I’m comfortable juggling multiple priorities. I also bring real product-research and marketplace operations experience (Amazon VA) including keyword research, listing optimization, inventory monitoring, and pricing/margin analysis—always delivering accurate, timely reports and execution.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
Language
English
Advanced
Work Experience
Amazon Virtual Assistant at Amazon support (Sophie Taylor)
September 26, 2025 - April 30, 2026Supported daily e-commerce operations for less than six months: conducted market research to identify trending and profitable products, performed keyword research, and optimized Amazon product listings to improve visibility and search rankings. Monitored inventory levels, coordinated timely orders to prevent stockouts, and maintained accurate product data. Assisted with order management to streamline fulfillment and minimize shipping errors. Collaborated with the marketing team to support social media campaigns for customer engagement and brand awareness, and analyzed customer feedback/product reviews to identify improvement opportunities.
General Virtual Assistant at Engineering Firm
September 1, 2025 - March 31, 2026Administrative and operational remote support covering email management, meeting scheduling, document/project organization, coordination of deliverables, and tracking day-to-day commitments for engineering firm business owners.
Virtual Assistant (Part-time) at Engineering firm business owners (Kenny Heo & Maria Fe Heo)
September 1, 2025 - March 31, 2026Provided comprehensive administrative support to engineering firm owners while managing day-to-day remote operations. Handled email correspondence, data entry, and report preparation; coordinated meeting schedules and provided proactive reminders for daily commitments. Maintained organized project files and engineering documentation for accuracy and accessibility across ongoing projects. Oversaw coordination of supply deliveries to prevent interruptions to business operations and served as an operational backbone so owners could focus on engineering and business priorities.
Executive Virtual Assistant (to Michael Morgan) at US-based Law Firm (Michael Morgan)
August 1, 2025 - September 30, 2025Managed calendar and client meetings, organized the email inbox, and maintained digital files and client records. Sent engagement letters, invoices, and payment reminders while tracking deadlines and proactively reminding upcoming hearings, filings, and appointments. Coordinated travel for conferences and court appearances; conducted basic administrative research and supported personal scheduling to maintain work-life balance.
Executive Virtual Assistant at U.S.-based Law Firm (support to Michael Morgan)
August 1, 2025 - September 30, 2025Managed executive calendar and client meetings, organized the email inbox, and maintained digital files and client records. Sent engagement letters, invoices, and payment reminders while tracking deadlines and proactively reminding about upcoming hearings, filings, and appointments. Coordinated travel for conferences and court appearances, conducted basic administrative research, and supported personal scheduling to maintain a healthy work-life balance.
Executive Virtual Assistant at Remote support (US-based law firm, Michael Morgan)
August 1, 2025 - September 30, 2025Supported an owner of a US-based law firm by managing calendar and client meetings, organizing the email inbox, and maintaining digital files and client records. Sent engagement letters, invoices, and payment reminders; tracked deadlines and proactively reminded the owner of upcoming hearings, filings, and appointments. Coordinated travel for conferences and court appearances, performed basic administrative research, and supported personal scheduling for better work-life balance.
Executive Virtual Assistant (Part-time) at Executive Virtual Assistant to Michael Morgan (U.S.-based law firm owner)
August 1, 2025 - September 30, 2025Managed calendar and client meetings, organized email inbox, and maintained structured digital files and client records. Sent engagement letters, invoices, and payment reminders while tracking deadlines and proactively reminding the owner of upcoming hearings, filings, and appointments. Coordinated travel for conferences and court appearances and supported personal scheduling to maintain a healthy work-life balance. Conducted basic administrative research and supported scheduling needs.
Marketing Professional at Premium Bikes Corporation
February 1, 2025 - PresentManages online sales applications across all locations, coordinating with the head office on requirements, unit availability, and release schedules. Supports business suite customer support. Oversees marketing/branding and advertising execution including caption writing and ongoing promo scheduling, ensuring visibility and promotion for motorcycle dealer operations.
Marketing Professional (Remote) at Premiumbikes Corporation
February 1, 2025 - PresentManaged online sales applications across multiple unit locations and coordinated with the head office on requirements, unit availability, and release schedules. Handled business suite customer support and oversaw marketing/branding activities including advertising, caption writing, and post scheduling for ongoing promotions.
Amazon Virtual Assistant (to Sophie Taylor) at E-commerce Seller (Sophie Taylor)
January 26, 2025 - April 20, 2026Supported and improved daily e-commerce operations for under six months. Conducted market research to identify trending and profitable products; performed keyword research and optimized Amazon product listings to increase visibility and search rankings. Monitored inventory levels, coordinated timely orders to prevent stockouts, maintained accurate product data, and assisted with order management to streamline fulfillment and minimize shipping errors. Collaborated with marketing team on social media campaigns for customer engagement and brand awareness. Analyzed customer feedback and product reviews to identify improvement opportunities and refine product offerings for customer satisfaction.
Amazon Virtual Assistant at Amazon seller / e-commerce operations (reported experience: Sophia Taylor)
January 26, 2025 - April 20, 2026Supported daily e-commerce operations for Amazon seller performance. Conducted market research to identify trending and profitable products, performed keyword research, and optimized Amazon product listings to improve visibility and search ranking. Monitored inventory levels, coordinated timely orders to prevent stockouts, maintained accurate product data, and assisted with order management to streamline fulfillment and reduce shipping errors. Collaborated with the marketing team to support social media campaigns and analyzed customer feedback/product reviews to identify improvements and enhance customer satisfaction.
General Virtual Assistant (Engineering Firm Support) at Engineering Firm (owners: Kenny Heo & Maria Fe Heo)
January 1, 2025 - March 31, 2026Provided comprehensive administrative support for business owners while managing day-to-day operations remotely. Handled email correspondence, data entry, and report preparation; coordinated meeting schedules and sent proactive reminders to keep owners on track. Maintained organized project files and engineering documentation to ensure accuracy and accessibility across ongoing projects. Oversaw coordination of supply deliveries supporting uninterrupted business operations.
Virtual Assistant (Engineering Firm) at General Virtual Assistant / Engineering Firm Business Owners
January 1, 2025 - March 31, 2026Provided administrative support remotely for engineering firm business owners: managed email correspondence, data entry, and report preparation; coordinated meeting schedules and provided proactive reminders for daily commitments. Maintained organized project files and engineering documentation to ensure accuracy and accessibility across ongoing projects. Oversaw coordination of supply deliveries to support uninterrupted operations, serving as an operational backbone so owners could focus on core engineering and business priorities.
Founder / Business Manager at Jona Alejandro Event Styling Services
July 1, 2024 - PresentIndependently manage client coordination, design concepts, vendor communication, and order fulfillment for an event styling and lifestyle brand. Create Canva mockups aligned with client vision, plan and post content across Facebook, Instagram, and TikTok to drive engagement and sales, and conduct product and pricing research to guide purchasing decisions. Handle customer inquiries, scheduling, bookings, vendor sourcing, and inventory tracking while maintaining strong organizational, creative, and administrative skills. Also conduct competitor and product research to identify profitable items and support ongoing business competitiveness.
Founder / Business Manager at Jona Aleyandro Event Styling Services
July 1, 2024 - PresentIndependently manages client coordination, design concepts, vendor communication, and order fulfillment for event styling and lifestyle branding. Plans and posts content across Facebook, Instagram, and TikTok to drive engagement and sales. Conducts product and pricing research (using market demand trends via Google Trends) to support profitable purchasing decisions and maintains inventory tracking. Handles customer inquiries, scheduling, bookings, vendor sourcing, and inventory/operations tracking. Submits reports ahead of deadlines and ensures consistent administrative and creative execution.
Amazon Virtual Assistant at E-commerce / Marketplace seller support (multiple roles)
January 1, 2024 - December 31, 2024Supported Amazon e-commerce operations to improve online sales performance. Conducted market research to identify trending and profitable products, performed keyword research, and optimized product listings to increase visibility and search rankings. Monitored inventory levels to prevent stockouts, coordinated timely orders, maintained accurate product data, and assisted with order management to streamline fulfillment and minimize shipping errors. Supported social media campaigns to increase customer engagement and brand awareness, analyzed customer feedback and product reviews, and recommended improvements to enhance product offerings and customer satisfaction.
Procurement / Administrative Officer at City Government of Pasig - Office of the Building Official
October 1, 2019 - June 30, 2024Served as Procurement Officer and Administrative Aide under the Office of the Building Official. Managed purchase requests, bidding documentation, and supplier coordination while ensuring compliance with government procurement regulations. Managed records encoding, correspondence, data entry, and day-to-day administrative support for the office. Coordinated with potential external suppliers for bidding eligibility requirements (equipment, office supplies, toiletries, and vehicles), conducted market studies for at least three suppliers for price comparison, and prepared reports for submission to the Bids and Awards Committee (BAC). Monitored department inventory items for repair or disposal and handled gas allocation for service units. Fulfilled annual supply/equipment requirements and actively participated in the full bidding process from documentation to supplier selection.
Procurement / Administrative Officer at City Government of Pasig - Building Official
October 1, 2019 - June 30, 2024Served in dual roles as Procurement Officer and Administrative Aide under the Office of the Building Official. Managed purchase requests, bidding documentation, and supplier coordination in compliance with government procurement regulations. Handled record encoding, correspondence, data entry, and day-to-day administrative support. Coordinated with potential external suppliers for bidding eligibility needs (equipment, office supplies, toiletries, vehicles). Conducted market studies for at least three suppliers for price comparisons and prepared reports for submission to the BAC. Monitored inventory including items for repair or disposal and managed gas allocation for service units; supported full bidding process from documentation through supplier selection.
City Government Administrative / Procurement role (as Administrative Aide under Building Official) at City Government of Pasig - Office of the Building Official
October 1, 2019 - June 30, 2024Administrative support for procurement workflows and building office requirements, including records management, data entry, correspondence, day-to-day office assistance, and coordination of documents for compliance.
Procurement / Administrative Office Officer at City Government of Pasig - Building Official
October 1, 2019 - June 30, 2024Served dual roles as Procurement Officer and Administrative Aide under the Office of the Building Official. Managed purchase requests, bidding documentation, and supplier coordination in compliance with government procurement regulations. Maintained records encoding, correspondence, data entry, and daily administrative support. Coordinated with external suppliers for bidding eligibility for department needs (equipment, office supplies, toiletries, vehicles). Conducted market studies for at least three suppliers for price comparisons, prepared reports for submission to the Bids and Awards Committee (BAC), monitored department inventory including items under repair/disposal, and managed gas allocation for service units. Completed full bidding processes from documentation to supplier selection and participated actively in BAC proceedings.
Procurement / Administrative Office Officer at City Government of Pasig - Office of the Building Official
October 1, 2019 - June 30, 2024Served dual roles as Procurement Officer and Administrative Aide under the Office of the Building Official. Processed purchase requests, bid documentation, and supplier coordination while ensuring compliance with government procurement regulations. Managed records encoding, correspondence, data entry, and day-to-day administrative support for the office. Coordinated external suppliers for bidding eligibility requirements (equipment, office supplies, toiletries, and vehicles). Conducted market studies for at least three suppliers for price comparison and prepared reports for submission to the Bids and Awards Committee (BAC). Monitored inventory (for repair/disposal) and managed gas allocations for service units; actively participated in the full bidding process.
IMS Service Assistant at Robinsons Land Corporation - Residence
October 1, 2017 - August 31, 2019Primary point of contact for client accounts, handling service inquiries, billing concerns, and tenant relationships. Provided administrative support including after-sales reports, data encoding, and account renewals. Coordinated with department heads and supported property management tasks to ensure accurate records and excellent customer service. Coordinated with international sales specialists/managers by tracking condominium availability, allowances, and credit card budgets during overseas deployments.
IM S Service Assistant at Robinsons Land Corporation - Residences (RLC)
October 1, 2017 - August 31, 2019Primary point of contact for client accounts handling service inquiries, billing concerns, and tenant relationships. Provided administrative support including after-sales reports, data encoding, and account renewals while coordinating with department heads and assisting with property management tasks for accurate records and excellent customer service. Coordinated with international sales specialists and managers, tracking condominium availability, allowances, and credit card budgets during overseas deployments.
I.M.S Service Assistant at Robinsons Land Corporation - Residence
October 1, 2017 - August 31, 2019Primary point of contact for client accounts handling service inquiries, billing concerns, and tenant relationships. Provided administrative support including after-sales reports, data encoding, and account renewals; coordinated with department heads and assisted property management tasks to ensure accurate records and excellent customer service. Coordinated with international sales specialists and managers to track condominium availability, allowances, and credit card budgets during overseas deployments.
IM Service Assistant at Robinsons Land Corporation - (Robinsons Land Corporation / RLC)
October 1, 2017 - August 31, 2019Primary point of contact for client accounts, handling service inquiries, billing concerns, and tenant relationships. Provided administrative support including after-sales reports, data encoding, and account renewals; coordinated with department heads and assisted with property management tasks to ensure accurate records and excellent customer service. Coordinated with international sales specialists and managers to track condominium availability, allowances, and credit card budgets during overseas deployments.
IM S Service Assistant at Robinsons Land Corporation - Robinsons Land Corporation (RLC)
October 1, 2017 - August 31, 2019Primary point of contact for client accounts handling service inquiries, billing concerns, and tenant relationships. Provided administrative support including after-sales reports, data encoding, and account renewals while coordinating with department heads and assisting with property management tasks to maintain accurate records and excellent customer service. Coordinated with international sales specialists and managers to track condominium availability, allowances, and credit card budgets during overseas deployments.
Marketing Professional at Toyota Shaw, Inc.
January 1, 2015 - September 30, 2017As Marketing Professional, promoted vehicle sales and dealership events through digital and traditional campaigns. Managed social media and brand visibility. Built relationships with bank managers for financing, made outbound calls to leads, released vehicles to clients, explained PMS and warranty coverage, and processed registration and insurance prior to dealership turnover. Achieved 100+ vehicle releases and received Top Sales award for Toyota Financial Services, reflecting strong client turnover and financing coordination.
Marketing Professional (Vehicle Dealership Promotion Support) at Toyota Shaw Inc. (Toyota Financial Services / Toyota Dealer network support)
January 1, 2015 - September 30, 2017Promoted vehicle sales and dealership events through digital and traditional campaigns. Managed social media and brand visibility for dealership initiatives, built relationships with bank managers for financing coordination, made outbound calls to leads, released vehicles to clients, explained PMS and warranty coverage, and supported registration and insurance processing before dealership turnover. Achieved over 100 vehicle releases and received Top Sales award for Toyota Financial Services for strong client turnover and financing coordination.
Marketing Professional at Toyota Shaw Inc. / Toyota Financial Services (TSI)
January 1, 2015 - September 30, 2017Promoted vehicle sales and dealership events through digital and traditional campaigns; managed social media and brand visibility. Built relationships with bank managers for financing; conducted outbound calls to leads; released vehicles to clients; explained PMS and warranty coverage; and coordinated registration and insurance before dealer turnover. Achieved 100+ vehicle releases and was recognized as Top Sales Awardee for Toyota Financial Services.
Marketing Professional / IM (after-sales & dealership marketing coordination) at Toyota Shaw, Inc.
January 1, 2015 - September 30, 2017Provided marketing support for vehicle sales and dealership events through both digital and traditional campaigns. Managed social media and brand visibility, built relationships with bank managers for financing coordination, conducted outbound calls to leads, released vehicles to clients, explained PMS and warranty coverage, and processed registration and insurance prior to dealership turnover. Achieved over 100 vehicle releases and received recognition as Top Sales awardee for Toyota Financial Services for strong client turnover and financing coordination.
Marketing Professional at Toyota Shaw Inc. (Toyota Shaw, Inc. / TSI)
January 1, 2015 - September 30, 2017Promoted vehicle sales and dealership events through digital and traditional campaigns. Managed social media and brand visibility activities. Built relationships with bank managers for financing coordination; conducted outbound calls to leads, released vehicles to clients, explained PMS and warranty coverage, and processed registration/insurance prior to dealership turnover. Achieved 100+ vehicle releases and was recognized as Top Sales Awardee for Toyota Financial Services.
Citiphone Officer at Citibank N.A. (now UnionBank Philippines)
June 1, 2012 - December 31, 2014Served as frontline phone support for cardholders, handling inquiries, transactions, and disputes while verifying identities and ensuring data security. Closed sales on promotional offers and PayLite installment plans, upsold credit card products, and negotiated annual fee waivers to retain and satisfy customers. Managed inbound customer calls for account inquiries, billing concerns, and card issues; resolved disputes, processed requests, and maintained compliance and confidentiality standards in a fast-paced call center.
Citiphone Officer / Marketing Professional at Citibank N.A. - Philippines (now UnionBank Philippines)
June 1, 2012 - December 31, 2014Provided front-line phone support for cardholders: handled inquiries, transactions, and disputes while verifying identities and ensuring data security; closed sales on promotional offers and PayLite installment plans; upsold credit card products; and negotiated annual fee waivers to retain and satisfy customers. Managed inbound customer calls covering account inquiries, billing concerns, and card issues, ensuring compliance with banking and confidentiality standards in a fast-paced call center and resolving disputes and requests efficiently.
Marketing Professional (Citiphone/Automotive Sales Events) at Citibank N.A. - Philippines (now UnionBank Philippines)
June 1, 2012 - December 31, 2014As a Citiphone Officer, served as frontline phone support for cardholders: handled inquiries, transactions, and disputes; verified identities and ensured data security; closed sales on promotional offers and PayLite; met compliance and performance standards. Managed inbound calls related to account inquiries, billing concerns, and card issues—verifying identities, resolving disputes, processing requests, and maintaining banking and confidentiality standards. Also handled vehicle/financing marketing for Toyota dealers by coordinating social/digital campaigns, building relationships with bank managers for financing, releasing vehicles to clients, explaining PMS and warranty coverage, and processing registration and insurance prior to dealer turnover.
Citiphone Officer (Frontline Phone Support) at Citibank N.A. - Philippines (now UnionBank Philippines)
June 1, 2012 - December 31, 2014Provided frontline phone-based support for cardholders, handling inquiries, transactions, and disputes while verifying identities and ensuring data security. Closed sales for promotional offers and PayLite installment plans, upsold credit card products, and negotiated annual fee waivers to retain and satisfy customers. Handled inbound calls for account inquiries, billing issues, and card issuance; verified identities, resolved disputes, processed requests, and maintained compliance with banking and confidentiality standards in a fast-paced call center environment.
Cityphone Officer (Frontline Phone Support) at Citibank N.A. - Philippines (now UnionBank of the Philippines)
June 1, 2012 - December 31, 2014Handled inbound customer calls for account inquiries, billing issues, and card issuance. Verified identities, resolved disputes, processed requests, and maintained compliance with banking and confidentiality standards in a fast-paced call center environment. Closed sales on promotional offers and PayLite installment plans, up-sold credit card products, and negotiated annual fee waivers to retain and satisfy customers. Met compliance and performance standards.
Education
Bachelor’s Degree in International Business and Entrepreneurial Management at San Beda University
January 1, 2007 - January 1, 2012Bachelor’s Degree (International Business and Entrepreneurship Management) at San Beda University
January 1, 2007 - January 1, 2012Bachelor’s Degree in International Business and Entrepreneurial Management at San Beda University
January 1, 2007 - January 1, 2012Bachelor’s Degree (International Business and Entrepreneurial Management) at San Beda University
January 1, 2007 - January 1, 2012Bachelor’s Degree in International Business and Entrepreneurial Management at San Beda University
January 1, 2007 - January 1, 2012Qualifications
Social Armi – Virtual Assistant Training Program
June 1, 2024 - August 21, 2026Meta Business Suite & Ads Manager (Ads Level Up) - Facebook Ads training
January 1, 2024 - August 21, 2026Your VABuddy – Amazon Virtual Assistant Training Program
February 1, 2024 - August 21, 2026Amazon Virtual Assistant Training Program (Amazon Seller Central operations, product research, listing optimization, inventory management, order processing, customer support, Amazon VA tools)
December 1, 2024 - August 21, 2026Social Armi – Virtual Assistant Training Program (Certificate)
June 1, 2024 - August 21, 2026Meta Business Suite and Ads Manager (Ads Level Up) - Facebook Advertising Training
February 1, 2024 - August 21, 2026Amazon Virtual Assistant Training Program (Enrolled in Amazon VA training)
December 1, 2024 - August 21, 2026Meta Social Media Ads Manager (Ads Level Up) Training - Ms. A rmi Valenti n
June 1, 2024 - August 21, 2026Social Armi – Virtual Assistant Training Program
June 1, 2024 - August 21, 2026You r V A B u d d y – Amazon Virtual Assistant Training Program
December 1, 2024 - August 21, 2026International Conference on Business, Entrepreneurship and Management (ICBEM 2012) Attendance
January 1, 2012 - August 21, 2026Social Armi – Virtual Assistant Training Program
June 1, 2024 - June 1, 2024Meta Business Suite and Ads Manager (Ads Level Up) Training
January 1, 2024 - January 1, 2024You’re VABuddy – Amazon Virtual Assistant Training Program
February 1, 2024 - February 1, 2024Amazon Virtual Assistant Training Program (Amazon Seller Central operations, product research, listing optimization, inventory management, order processing, customer support)
December 1, 2024 - December 31, 2024Industry Experience
Financial Services, Government, Real Estate & Construction, Retail, Media & Entertainment, Other, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Beginner
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