Available to hire
Customer Support Specialist experienced in managing e-commerce inquiries across Shopify and Re:amaze.
Language
English
Advanced
Work Experience
Customer Support at Freelance
February 9, 2026 - Present- Responded to 50+ daily customer queries and order requests, ensuring timely resolution and
maintaining a 95% satisfaction rate.
- Handled email communications regarding refunds, replacements, and order tracking, reducing
response time by 67% and improving customer trust.
- Processed and managed Shopify orders through Re:amaze with accuracy, minimizing errors and
ensuring smooth fulfillment.
- Delivered clear, empathetic communication that strengthened client relationships and supported
repeat business.
Education
Bachelor of Science in Computer Engineering at National University
August 8, 2022 - August 6, 2026Qualifications
Industry Experience
Retail
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