Available to hire
Freelance IT technician with hands-on experience supporting Windows laptops, macOS devices, iPads, and iPhones, including remote, hybrid, and in-person helpdesk. Strong background building and troubleshooting computer systems, performing virus detection/removal, and setting up new Apple and Android devices.
Experience Level
Work Experience
Freelancer / IT Helpdesk & Desktop Support at Reb00t, LLC
December 1, 2017 - PresentProvided remote, hybrid, and in-person helpdesk and desktop support for Windows laptops, MacBooks, iPads, and iPhones. Proficient in cloud computing and virtualization, including virtualized/cloud environment support. Built/installed music studio computer setups, performed virus detection and removal, and completed new device setups for both Apple and Android.
Freelancer (Helpdesk / IT Support) at ReB00t, LLC
December 1, 2017 - PresentProvided remote, hybrid, and in-person helpdesk support for Windows laptops, MacBooks, iPads, and iPhones. Proficient with cloud computing and virtualization concepts; configured and troubleshot systems including virus detection and removal. Performed new device setups for both Apple and Android. Also supported music studio computer setups and general desktop support tasks such as installation, configuration, and troubleshooting.
Freelancer (Owner/IT Support) at Reb00t, LLC
December 1, 2017 - PresentProvided remote, hybrid, and in-person helpdesk for Windows laptops, MacBooks, iPads, and iPhones. Supported cloud computing and virtualization activities, set up music studio computers, performed virus detection and removal, and completed new device setups for both Apple and Android devices.
Desktop Support (contract/furlough coverage) at University Hospital of Pennsylvania
November 1, 2013 - March 1, 2015Provided major PC deployments and OS upgrades during the Walgreens contractor furlough period.
Desktop Support at University Hospital of Pennsylvania
November 1, 2013 - March 1, 2015Performed major PC deployments and OS upgrades during a contractor furlough period.
IT Technician / Network Admin / Desktop Associate / Helpdesk Associate at Drugstore.com / Walgreens Inc. (contracted by Insight Global Technical Staffing)
June 1, 2009 - November 1, 2017Worked in helpdesk and desktop support for Drugstore.com’s distribution center, warehouse, and logistics facility. Proficient in VMware ESXi to create and maintain virtual and cloud servers. Used Wireshark for network analysis and Kali Linux to test defenses. Collected and interpreted data from websites, mobile apps, and social media for Drugstore.com/Walgreens.com. Set up VPN access using VPN tokens, built wired Ethernet closets, managed/wired network infrastructure, and supported Windows environments with Active Directory.
IT Technician / Network Admin / Desktop Associate / Helpdesk Associate at Drugstore.com / Walgreens (Contracted by Insight Global Technical Staffing)
June 1, 2009 - November 30, 2017Supported helpdesk and desktop support for Drugstore.com’s distribution center, warehouse, and logistics facility, including VMware ESXi administration to create and maintain virtual and cloud servers. Used Wireshark for network analysis and Kali Linux to test defenses. Collected and interpreted data from websites, mobile apps, and social media; set up VPN access using VPN tokens; supported wired ethernet closets; and worked with Microsoft Windows and Active Directory environments.
Desktop Support / Helpdesk Associate at Jefferson Hospital IT
September 1, 2007 - December 1, 2008Delivered major PC deployments and OS upgrades, along with individual PC/Mac setup and deployment projects and helpdesk ticket support.
Helpdesk Associate at 101 W Browning Rd Apt 6A (Work locations listed: Jefferson Hospital IT and related deployments)
September 1, 2007 - December 1, 2008Supported helpdesk ticket resolution, deployments, and individual PC/Mac setup and deployment projects, including major PC deployments and OS upgrades.
Helpdesk Associate at Jefferson Hospital IT
September 1, 2007 - December 31, 2008Provided helpdesk support, including PC deployments/OS upgrades and individual PC/Mac setup and deployment projects.
Helpdesk Associate / IT Technician at 101 W Browning Rd (Collingswood, NJ) / Jefferson Hospital IT (implied role and location)
September 1, 2007 - December 31, 2008Conducted major PC deployments and OS upgrades, and completed individual PC/Mac setup and deployment projects; handled helpdesk tickets for hospital IT support.
Education
Associate's in Business Administration and Information Systems at AIU Online
January 1, 2002 - February 1, 2004Bachelor of Fine Arts in Audio and Music Production at Full Sail University
October 1, 2019 - October 1, 2022Associates in Business Administration and Information Systems at AIU Online (Buckhead, GA)
January 1, 2002 - February 1, 2004Bachelor of Fine Arts in Audio and Music Production at Full Sail University (Winter Park, FL)
January 1, 2019 - October 1, 2022Associates in Business Administration and Information Systems at AIU Online (Buckhead, GA)
January 1, 2002 - February 1, 2004Bachelor of Fine Arts in Audio and Music Production at Full Sail University (Winter Park, FL)
October 1, 2019 - October 1, 2022Cisco training and certification (CCENT/CCNA ICND1) at Cisco (training/certification)
January 11, 2030 - August 21, 2026Qualifications
CCENT/CCNA (ICND1) Cisco Training and Certification
January 11, 2030 - August 21, 2026Cisco CCENT/CCNA ICND1 (Cisco training and certification)
January 11, 2030 - August 21, 2026Industry Experience
Healthcare, Retail, Computers & Electronics, Professional Services, Education
Experience Level
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