Qualified tourism professional with diverse experience in guest relations, customer service, hospitality, and administration. Creative and highly organized, with a strong eye for aesthetics and visual storytelling creating content for Instagram from photography to Reels. Internationally minded experience in Switzerland and South Africa. Independent, structured, and reliable, delivering professional guest experiences and well-planned content and administrative support.

AMANDA ALVAREZ

Qualified tourism professional with diverse experience in guest relations, customer service, hospitality, and administration. Creative and highly organized, with a strong eye for aesthetics and visual storytelling creating content for Instagram from photography to Reels. Internationally minded experience in Switzerland and South Africa. Independent, structured, and reliable, delivering professional guest experiences and well-planned content and administrative support.

Available to hire

Qualified tourism professional with diverse experience in guest relations, customer service, hospitality, and administration. Creative and highly organized, with a strong eye for aesthetics and visual storytelling creating content for Instagram from photography to Reels.

Internationally minded experience in Switzerland and South Africa. Independent, structured, and reliable, delivering professional guest experiences and well-planned content and administrative support.

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Language

German
Fluent
English
Fluent
French
Advanced
Afrikaans
Advanced

Work Experience

Receptionist at Maison Diwa Cosmétique Naturelle – Le Petit Spa
June 1, 2025 - July 1, 2026
Handled reception and customer service for the spa, including appointment scheduling and administrative coordination. Supported smooth day-to-day operations through reliable correspondence and organized guest handling.
Founder (Photography & Content Creation) at The Wabi Sabi Photography
May 1, 2024 - Present
Founded an independent photography business creating photography and social content. Managed project planning end-to-end including client communication, content creation, visual storytelling, and execution of photo and Reels projects.
Website & Product Photography (Content Creation) at Cape Town Cool Drinks Start-up
May 1, 2023 - July 1, 2024
Created website and product photography and supported visual communication through content creation. Contributed to website development and maintained product-focused visual assets to support brand presence and online communication.
Service & Content Creator at Restaurant Marzer Bern
October 1, 2022 - April 1, 2023
Provided customer service and supported content creation through photography and social media. Assisted with service while producing visual materials for social channels, strengthening online brand presence alongside hospitality duties.
Guest Relations (Service, Service Coordination) at Restaurant Eiger Bern
April 1, 2019 - Present
Coordinated service and supported guest relations during restaurant operations. Focused on strong teamwork, service coordination, and organized workflow to ensure a smooth guest experience. Responsible for maintaining a professional guest-facing presence and supporting daily service activities.
Various Hospitality Roles (Guest Relations & Events)
January 1, 2012 - January 1, 2020
Worked across multiple hospitality roles with responsibilities in guest relations, service, and events. Gained experience in guest handling, event support, and customer-focused service practices.

Education

Diploma in Business Administration at HFT Higher College of Tourism, Lucerne
January 1, 2020 - January 1, 2023
Federal VET Diploma in Hotel Management at Hotel Krebs, Interlaken
January 1, 2012 - January 1, 2015

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Media & Entertainment, Professional Services, Retail