Available to hire
Customer-focused professional with experience in customer support, social media management, and digital marketing. Skilled in paid advertising, content creation, and maintaining strong client relationships while ensuring efficient internal workflows.
Commercial pilot license holder (EASA) with strong communication, problem-solving, and operational coordination abilities, able to deliver high-quality customer experiences in fast-paced environments.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
Arabic
Fluent
English
Fluent
Work Experience
Customer Success | Customer Support | Operations Coordinator at Evvoil Company
January 1, 2025 - PresentSupported business operations by coordinating work processes and ensuring effective customer communication and assistance. Contributed to digital marketing efforts, including social media management and lead/customer relationship management activities. Improved operational and service efficiency through structured workflows and timely communication.
Operations Coordinator | Social Media & Digital Marketing Specialist at Yahya Al-Ashukhaei (Company not clearly stated)
January 1, 2025 - PresentManaged social media accounts across Facebook and Instagram, creating engaging content and running promotional campaigns. Planned and managed paid advertising campaigns using Meta Ads. Designed marketing graphics and edited promotional videos using Canva and video editing tools. Provided professional customer support and maintained strong client relationships. Developed internal work-flow systems to improve team organization and customer service efficiency, collaborating with management to enhance digital marketing strategies and strengthen the company’s online presence.
Customer Success / Operations Coordinator / Social Media & Digital Marketing Specialist at Evvoil (Company name as written in resume)
January 1, 2025 - PresentManaged customer success activities and provided professional customer support while maintaining strong client relationships. Coordinated operations by building and improving internal workflow systems to enhance team organization and customer service efficiency. Managed social media accounts across Facebook and Instagram, creating engaging content and running promotional campaigns.
Planned and managed paid advertising campaigns using Meta Ads and supported lead generation. Designed marketing graphics and edited promotional videos using Canva and video editing tools. Collaborated with management to strengthen the company’s digital marketing strategy and improve online presence.
Education
EASA frozen ATPL(A) / Flight Training (EASA) at EASA Flight Training / Aviation training (provider not clearly specified)
January 11, 2030 - August 22, 2026EASA Pilot License (EASA) + Flight Training (296 flight hours) at Enigma Aviation Academy – Greece
March 1, 2024 - August 22, 2026Commercial Pilot License (EASA) at EASA Flight Training
January 11, 2030 - January 1, 2025Bachelor/Graduate (degree not specified) at Graduated
January 11, 2030 - March 1, 2024Qualifications
Commercial Pilot License (EASA)
January 11, 2030 - August 22, 2026EASA Frozen ATPL(A)
January 11, 2030 - August 22, 2026EASA Aviation Communication Training (as stated: Aviation Communication Training)
January 11, 2030 - August 22, 2026Customer Communication & Assistance Training (as stated)
January 11, 2030 - August 22, 2026Commercial Pilot License (EASA)
January 11, 2030 - August 22, 2026EASA Frozen ATPL(A) Training
January 11, 2030 - August 22, 2026Industry Experience
Media & Entertainment, Professional Services, Other, Transportation & Logistics
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
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