Customer-focused professional with experience in customer support, social media management, and digital marketing. Skilled in paid advertising, content creation, and maintaining strong client relationships while ensuring efficient internal workflows. Commercial pilot license holder (EASA) with strong communication, problem-solving, and operational coordination abilities, able to deliver high-quality customer experiences in fast-paced environments.

Yahya Al-Ashukhaili

Customer-focused professional with experience in customer support, social media management, and digital marketing. Skilled in paid advertising, content creation, and maintaining strong client relationships while ensuring efficient internal workflows. Commercial pilot license holder (EASA) with strong communication, problem-solving, and operational coordination abilities, able to deliver high-quality customer experiences in fast-paced environments.

Available to hire

Customer-focused professional with experience in customer support, social media management, and digital marketing. Skilled in paid advertising, content creation, and maintaining strong client relationships while ensuring efficient internal workflows.

Commercial pilot license holder (EASA) with strong communication, problem-solving, and operational coordination abilities, able to deliver high-quality customer experiences in fast-paced environments.

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Language

Arabic
Fluent
English
Fluent

Work Experience

Customer Success | Customer Support | Operations Coordinator at Evvoil Company
January 1, 2025 - Present
Supported business operations by coordinating work processes and ensuring effective customer communication and assistance. Contributed to digital marketing efforts, including social media management and lead/customer relationship management activities. Improved operational and service efficiency through structured workflows and timely communication.
Operations Coordinator | Social Media & Digital Marketing Specialist at Yahya Al-Ashukhaei (Company not clearly stated)
January 1, 2025 - Present
Managed social media accounts across Facebook and Instagram, creating engaging content and running promotional campaigns. Planned and managed paid advertising campaigns using Meta Ads. Designed marketing graphics and edited promotional videos using Canva and video editing tools. Provided professional customer support and maintained strong client relationships. Developed internal work-flow systems to improve team organization and customer service efficiency, collaborating with management to enhance digital marketing strategies and strengthen the company’s online presence.
Customer Success / Operations Coordinator / Social Media & Digital Marketing Specialist at Evvoil (Company name as written in resume)
January 1, 2025 - Present
Managed customer success activities and provided professional customer support while maintaining strong client relationships. Coordinated operations by building and improving internal workflow systems to enhance team organization and customer service efficiency. Managed social media accounts across Facebook and Instagram, creating engaging content and running promotional campaigns. Planned and managed paid advertising campaigns using Meta Ads and supported lead generation. Designed marketing graphics and edited promotional videos using Canva and video editing tools. Collaborated with management to strengthen the company’s digital marketing strategy and improve online presence.

Education

EASA frozen ATPL(A) / Flight Training (EASA) at EASA Flight Training / Aviation training (provider not clearly specified)
January 11, 2030 - August 22, 2026
EASA Pilot License (EASA) + Flight Training (296 flight hours) at Enigma Aviation Academy – Greece
March 1, 2024 - August 22, 2026
Commercial Pilot License (EASA) at EASA Flight Training
January 11, 2030 - January 1, 2025
Bachelor/Graduate (degree not specified) at Graduated
January 11, 2030 - March 1, 2024

Qualifications

Commercial Pilot License (EASA)
January 11, 2030 - August 22, 2026
EASA Frozen ATPL(A)
January 11, 2030 - August 22, 2026
EASA Aviation Communication Training (as stated: Aviation Communication Training)
January 11, 2030 - August 22, 2026
Customer Communication & Assistance Training (as stated)
January 11, 2030 - August 22, 2026
Commercial Pilot License (EASA)
January 11, 2030 - August 22, 2026
EASA Frozen ATPL(A) Training
January 11, 2030 - August 22, 2026

Industry Experience

Media & Entertainment, Professional Services, Other, Transportation & Logistics