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Hardworking, adaptable and reliable professional with 16 years of experience as the self-employed owner of Ink Shack, a tattoo studio in Manchester, combining extensive customer service experience with creative design, business management and client communication. Alongside this creative and customer-facing background, I have professional experience in second-line IT support, administration and data entry, giving me strong technical, organisational and problem-solving skills. Comfortable with technology and digital communication, and now seeking remote opportunities in customer service, customer support, creative support, administration or related roles.…Hardworking, adaptable and reliable professional with 16 years of experience as the self-employed owner of Ink Shack, a tattoo studio in Manchester, combining extensive customer service experience with creative design, business management and client communication. Alongside this creative and customer-facing background, I have professional experience in second-line IT support, administration and data entry, giving me strong technical, organisational and problem-solving skills. Comfortable with technology and digital communication, and now seeking remote opportunities in customer service, customer support, creative support, administration or related roles.

Andrew Dawson

Designer, Web Developer, Creative Director, +2

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Hardworking, adaptable and reliable professional with 16 years of experience as the self-employed owner of Ink Shack, a tattoo studio in Manchester, combining extensive customer service experience with creative design, business management and client communication. Alongside this creative and customer-facing background, I have professional experience in second-line IT support, administration and data entry, giving me strong technical, organisational and problem-solving skills. Comfortable with technology and digital communication, and now seeking remote opportunities in customer service, customer support, creative support, administration or related roles.…Hardworking, adaptable and reliable professional with 16 years of experience as the self-employed owner of Ink Shack, a tattoo studio in Manchester, combining extensive customer service experience with creative design, business management and client communication. Alongside this creative and customer-facing background, I have professional experience in second-line IT support, administration and data entry, giving me strong technical, organisational and problem-solving skills. Comfortable with technology and digital communication, and now seeking remote opportunities in customer service, customer support, creative support, administration or related roles.

Available to hire

Hardworking, adaptable and reliable professional with 16 years of experience as the self-employed owner of Ink Shack, a tattoo studio in Manchester, combining extensive customer service experience with creative design, business management and client communication.

Alongside this creative and customer-facing background, I have professional experience in second-line IT support, administration and data entry, giving me strong technical, organisational and problem-solving skills. Comfortable with technology and digital communication, and now seeking remote opportunities in customer service, customer support, creative support, administration or related roles.

Skills

Experience Level

Expert

Expert

Intermediate

Beginner

Beginner

Work Experience

Owner / Tattoo Artist at Ink Shack

January 1, 2010 - Present

Own and operate Ink Shack tattoo studio, managing the creative work and day-to-day running of the business. Manage client communication from initial enquiries and consultations through to bookings and aftercare. Build long-term client relationships through professional, friendly and personalised customer service. Manage appointments, scheduling, payments and general business administration. Create bespoke artwork and designs based on individual client requirements. Handle telephone, online and social media enquiries and resolve customer concerns professionally. Manage workloads independently, balancing customer requirements, deadlines and business priorities. Train and support apprentices by explaining processes clearly and providing ongoing guidance.

Second-Line IT Support at Serco Home Affairs

January 1, 2007 - January 1, 2009

Provided second-line technical support, diagnosing and resolving hardware, software and system issues. Explained technical information clearly to users with different levels of IT knowledge. Prioritised support requests and managed multiple issues simultaneously. Combined technical troubleshooting with professional customer service and worked calmly under pressure.

Administration & Data Entry at Berrymans Lace Mawer Solicitors

January 1, 2004 - January 1, 2007

Carried out general administrative and data-entry duties within a professional legal environment. Entered and maintained information accurately using computerised systems. Managed records and documentation with strong attention to detail. Supported day-to-day office administration and handled information professionally and confidentially.