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Administrative and Operations Support professional with over two years of experience across healthcare management, executive support, operations coordination, CRM management, and client communication. Skilled in coordinating day-to-day operations, managing Zoho CRM and Google Workspace systems, and handling client onboarding, documentation, and follow-up communications. Experienced supporting executives with end-to-end calendar and inbox management, sourcing 1,000+ funding and investor opportunities, and reconciling financial records across multi-branch operations. Proven ability to manage high-volume communication across email, WhatsApp Business, and CRM tools with strong attention to confidentiality and accuracy under deadline pressure.…Administrative and Operations Support professional with over two years of experience across healthcare management, executive support, operations coordination, CRM management, and client communication. Skilled in coordinating day-to-day operations, managing Zoho CRM and Google Workspace systems, and handling client onboarding, documentation, and follow-up communications. Experienced supporting executives with end-to-end calendar and inbox management, sourcing 1,000+ funding and investor opportunities, and reconciling financial records across multi-branch operations. Proven ability to manage high-volume communication across email, WhatsApp Business, and CRM tools with strong attention to confidentiality and accuracy under deadline pressure.

Favour Adaeze Emeka

Event Visualizer, Project Manager, Online Trainer

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Administrative and Operations Support professional with over two years of experience across healthcare management, executive support, operations coordination, CRM management, and client communication. Skilled in coordinating day-to-day operations, managing Zoho CRM and Google Workspace systems, and handling client onboarding, documentation, and follow-up communications. Experienced supporting executives with end-to-end calendar and inbox management, sourcing 1,000+ funding and investor opportunities, and reconciling financial records across multi-branch operations. Proven ability to manage high-volume communication across email, WhatsApp Business, and CRM tools with strong attention to confidentiality and accuracy under deadline pressure.…Administrative and Operations Support professional with over two years of experience across healthcare management, executive support, operations coordination, CRM management, and client communication. Skilled in coordinating day-to-day operations, managing Zoho CRM and Google Workspace systems, and handling client onboarding, documentation, and follow-up communications. Experienced supporting executives with end-to-end calendar and inbox management, sourcing 1,000+ funding and investor opportunities, and reconciling financial records across multi-branch operations. Proven ability to manage high-volume communication across email, WhatsApp Business, and CRM tools with strong attention to confidentiality and accuracy under deadline pressure.

Available to hire

Administrative and Operations Support professional with over two years of experience across healthcare management, executive support, operations coordination, CRM management, and client communication. Skilled in coordinating day-to-day operations, managing Zoho CRM and Google Workspace systems, and handling client onboarding, documentation, and follow-up communications.

Experienced supporting executives with end-to-end calendar and inbox management, sourcing 1,000+ funding and investor opportunities, and reconciling financial records across multi-branch operations. Proven ability to manage high-volume communication across email, WhatsApp Business, and CRM tools with strong attention to confidentiality and accuracy under deadline pressure.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Operations Lead / Admin at Startup HQ Consult Ltd

July 1, 2026 - Present

Coordinated daily business operations, administrative processes, documentation, and workflow management to ensure smooth day-to-day running. Managed and maintained company documentation, operational records, CRM records, and Google Workspace systems. Supported setup and administration of Zoho CRM, Zoho Forms, Zoho Projects, and Zoho Billing. Led client onboarding processes to ensure proper introduction to relevant processes and teams. Provided direct administrative support to the CEO and coordinated cross-department communication. Handled client and stakeholder communications across email and WhatsApp Business, including updates, reminders, and follow-up messages. Tracked team tasks, deadlines, and pending actions, following up to ensure timely completion and escalating delays to management when needed. Supported HR administration including onboarding documentation and employee records, and assisted with recruitment coordination and interview scheduling.

Executive Operations Assistant & Investor Support at Arone Technology - Yespedite

September 1, 2025 - June 26, 2026

Sourced and evaluated 1,000+ funding opportunities, grants, accelerators, incubator programs, and individual investors through daily targeted research, generating 10+ qualified leads per day. Conducted outreach to investors and funding bodies, communicated the company value proposition, and coordinated follow-ups through to booked investor meetings. Managed the executive calendar end-to-end, scheduling and prioritizing investor and stakeholder meetings and avoiding conflicts while ensuring the executive was fully briefed. Managed the executive inbox by triaging time-sensitive correspondence, responding where appropriate, and flagging priority items for executive attention. Maintained structured tracking for applications, deadlines, and follow-ups across 1,000+ opportunities to ensure submission timelines were not missed.

Travel Sales / Customer Support Representative (Remote) at ASAP Tickets, USA

February 1, 2024 - September 30, 2025

Handled high-volume inbound calls for a UK/US-based airline ticketing service, engaging 50+ prospective and existing clients daily (250+ weekly). Researched and recommended flight options tailored to client budgets and schedules, converting inquiries into confirmed bookings. Cross-sold travel insurance and ancillary packages on a commission basis. Maintained client relationships across the full customer journey (before departure, during travel, and after trip) to drive repeat business and referrals. Kept accurate customer and booking records using CRM and internal tracking tools.

Administrative & Accounts Officer at Duru Dove Integrated Resources Ltd

August 1, 2023 - April 30, 2025

Reconciled and reported daily sales and remittance data across 30+ agents/tellers, verifying submissions against bank statements before entering into structured Excel reports. Produced end-of-day financial summaries for management, flagged discrepancies, and followed up directly with agents via calls, texts, and WhatsApp on outstanding remittances. Administered accounts for a multi-branch retail operation covering approximately 150 shop accounts across 15 branch managers, tracking expenses, balances, and required remittances. Followed up with branch managers on outstanding submissions and escalated unresolved items to management to support timely resolution. Tracked and reported office operating expenses to maintain accurate spending records.