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Adaptable, data-driven professional combining technical engineering depth with growth marketing and strong client-facing capability. Leverages Python automation, search analytics, and frontend optimization to drive organic growth and streamline cross-functional digital workflows. Known for translating complex technical variables into high-impact business results, with a track record across CRM/ecommerce operations, technical SEO, and structured data optimization—while maintaining exceptional stakeholder communication and customer service standards.…Adaptable, data-driven professional combining technical engineering depth with growth marketing and strong client-facing capability. Leverages Python automation, search analytics, and frontend optimization to drive organic growth and streamline cross-functional digital workflows. Known for translating complex technical variables into high-impact business results, with a track record across CRM/ecommerce operations, technical SEO, and structured data optimization—while maintaining exceptional stakeholder communication and customer service standards.

Nikki Hsia

Web Developer, SEO Expert, Software Engineer, +4

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Adaptable, data-driven professional combining technical engineering depth with growth marketing and strong client-facing capability. Leverages Python automation, search analytics, and frontend optimization to drive organic growth and streamline cross-functional digital workflows. Known for translating complex technical variables into high-impact business results, with a track record across CRM/ecommerce operations, technical SEO, and structured data optimization—while maintaining exceptional stakeholder communication and customer service standards.…Adaptable, data-driven professional combining technical engineering depth with growth marketing and strong client-facing capability. Leverages Python automation, search analytics, and frontend optimization to drive organic growth and streamline cross-functional digital workflows. Known for translating complex technical variables into high-impact business results, with a track record across CRM/ecommerce operations, technical SEO, and structured data optimization—while maintaining exceptional stakeholder communication and customer service standards.

Available to hire

Adaptable, data-driven professional combining technical engineering depth with growth marketing and strong client-facing capability. Leverages Python automation, search analytics, and frontend optimization to drive organic growth and streamline cross-functional digital workflows.

Known for translating complex technical variables into high-impact business results, with a track record across CRM/ecommerce operations, technical SEO, and structured data optimization—while maintaining exceptional stakeholder communication and customer service standards.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Technical Illustration

Intermediate

Language

English

Advanced

Work Experience

Sales & Customer Service Consultant at Tilemall Silverwater

March 1, 2026 - Present

Proactively managed high-value customer leads through HubSpot CRM, converting showroom, phone, and email inquiries into sales. Provided consultative guidance to premium clients on product selection based on project blueprints, budgets, and aesthetic preferences. Coordinated sales administration via Oracle NetSuite and ecommerce operations via Shopify, including delivery logistics and after-sales support to drive repeat business. Maintained reputation and service standards through active client engagement, contributing to positive brand reviews on digital platforms.

Content Creator at Shenzhen Media Group

May 1, 2022 - September 1, 2023

Edited and curated high-impact multimedia articles for official WeChat channels, conducting research to shape weekly editorial themes and improve audience engagement and digital storytelling. Coordinated with external stakeholders and municipal authorities, including supporting the filming and production of a medical documentary in a fast-paced environment. Monitored key performance metrics (views, shares, and retention rates) and produced weekly reporting insights for data-driven recommendations. Assisted with online interactive campaigns and promotional event planning, and streamlined post-production workflows through structured data organization and management of digital asset libraries.