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Operations and process-excellence leader with 7+ years of experience delivering omnichannel operational improvements across retail, e-commerce, and DC/warehouse operations in the UAE. I lead process diagnostics, map current-state workflows, draft and validate SOPs, and track execution through benefits realization using data-driven methods and cross-functional workshops. I build operational dashboards in Power BI, extract insights from WMS platforms, and manage exceptions to drive KPI performance improvements. Known for translating operational data into structured project plans for senior stakeholders, and for stabilizing new processes with minimal disruption to customer experience.…Operations and process-excellence leader with 7+ years of experience delivering omnichannel operational improvements across retail, e-commerce, and DC/warehouse operations in the UAE. I lead process diagnostics, map current-state workflows, draft and validate SOPs, and track execution through benefits realization using data-driven methods and cross-functional workshops. I build operational dashboards in Power BI, extract insights from WMS platforms, and manage exceptions to drive KPI performance improvements. Known for translating operational data into structured project plans for senior stakeholders, and for stabilizing new processes with minimal disruption to customer experience.

Hasan Chokr

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Operations and process-excellence leader with 7+ years of experience delivering omnichannel operational improvements across retail, e-commerce, and DC/warehouse operations in the UAE. I lead process diagnostics, map current-state workflows, draft and validate SOPs, and track execution through benefits realization using data-driven methods and cross-functional workshops. I build operational dashboards in Power BI, extract insights from WMS platforms, and manage exceptions to drive KPI performance improvements. Known for translating operational data into structured project plans for senior stakeholders, and for stabilizing new processes with minimal disruption to customer experience.…Operations and process-excellence leader with 7+ years of experience delivering omnichannel operational improvements across retail, e-commerce, and DC/warehouse operations in the UAE. I lead process diagnostics, map current-state workflows, draft and validate SOPs, and track execution through benefits realization using data-driven methods and cross-functional workshops. I build operational dashboards in Power BI, extract insights from WMS platforms, and manage exceptions to drive KPI performance improvements. Known for translating operational data into structured project plans for senior stakeholders, and for stabilizing new processes with minimal disruption to customer experience.

Available to hire

Operations and process-excellence leader with 7+ years of experience delivering omnichannel operational improvements across retail, e-commerce, and DC/warehouse operations in the UAE. I lead process diagnostics, map current-state workflows, draft and validate SOPs, and track execution through benefits realization using data-driven methods and cross-functional workshops.

I build operational dashboards in Power BI, extract insights from WMS platforms, and manage exceptions to drive KPI performance improvements. Known for translating operational data into structured project plans for senior stakeholders, and for stabilizing new processes with minimal disruption to customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

Arabic

Fluent

English

Advanced

Work Experience

Operations Manager (Project & Process Lead) at LINK Store - Wafi Property LLC

September 1, 2023 - Present

Led end-to-end omnichannel operational projects across retail, e-commerce, and delivery, coordinating cross-functional teams to launch and stabilize new processes with minimal disruption to customer experience. Managed a digital transformation initiative to integrate operational systems and workflows, including scoping requirements, rollout planning, and adoption tracking. Authored and implemented SOPs for omnichannel operations, staff training, and customer service protocols to improve consistency and accountability. Owned a warehouse and inventory control improvement project using WMS data to diagnose gaps, redesign workflows, and increase fulfillment accuracy and availability. Built Power BI dashboards and WMS-based exception reports to surface performance gaps and track operational KPIs. Owned budgeting, forecasting, and cost-control for showroom and warehouse operations, monitoring spend against plan and identifying cost-efficiency opportunities. Coordinated contractors and vendor

Operations Manager at Santra

March 1, 2023 - September 1, 2023

Managed operational improvement initiatives focused on efficiency, cost control, and performance optimization. Identified and scoped opportunities for scalability through structured process changes. Coordinated internal teams and external partners to align operational initiatives with company goals. Led resolution of operational escalations by working directly with stakeholders to manage risk and maintain business continuity.

Deputy Manager at Kamal Osman Jamjoom LLC

November 1, 2020 - March 1, 2023

Managed end-to-end e-commerce operations projects from planning through execution, ensuring efficient order fulfillment and consistent customer experience. Monitored KPIs and performance metrics to drive continuous improvement across operational workstreams. Coordinated logistics, customer service, and internal teams to execute cross-functional initiatives on schedule. Supported budgeting, forecasting, and cost-control efforts through data analysis and reporting that informed leadership decisions on spend and operational efficiency.

Team Leader at noon.com

December 1, 2018 - November 1, 2020

Led an escalation-management project to meet KPI targets for resolution time, quality, and customer satisfaction. Managed government and goodwill validation processes and acted as primary point of contact for DED/MCI inspectors on compliance-related matters. Drove process-improvement and automation initiatives by coordinating stakeholder meetings to resolve systemic customer-case issues. Prepared daily work plans and performance reports, coached the team, and tracked improvement plans against targets.

Team Leader at Wadi.com

September 1, 2016 - October 1, 2018

Led a team through resolution TAT, quality, satisfaction, and NPS-focused improvement projects. Managed customer-complaint resolution processes and coordinated case assignments for timely delivery. Acted as point of contact with the Ministry of Commerce and led initiatives to standardize reporting and processes.

Commercial Banking Executive at National Bank of Abu Dhabi

April 1, 2015 - November 1, 2015

Managed compliance documentation processes for borrowing relationships, ensuring accuracy and audit readiness. Reviewed and validated KYC records for AML, CIP, and sponsorship compliance projects.