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Highly organized and adaptable professional with over 10 years of experience in administration, executive support, customer service, social media management, content creation, and translation. Experienced in supporting senior management, managing digital content, creating bilingual marketing materials, and delivering excellent customer service in fast-paced environments. Currently seeking a flexible remote position alongside my existing role where I can apply strong organizational, communication, and administrative skills.…Highly organized and adaptable professional with over 10 years of experience in administration, executive support, customer service, social media management, content creation, and translation. Experienced in supporting senior management, managing digital content, creating bilingual marketing materials, and delivering excellent customer service in fast-paced environments. Currently seeking a flexible remote position alongside my existing role where I can apply strong organizational, communication, and administrative skills.

Nadine Da Silva

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Highly organized and adaptable professional with over 10 years of experience in administration, executive support, customer service, social media management, content creation, and translation. Experienced in supporting senior management, managing digital content, creating bilingual marketing materials, and delivering excellent customer service in fast-paced environments. Currently seeking a flexible remote position alongside my existing role where I can apply strong organizational, communication, and administrative skills.…Highly organized and adaptable professional with over 10 years of experience in administration, executive support, customer service, social media management, content creation, and translation. Experienced in supporting senior management, managing digital content, creating bilingual marketing materials, and delivering excellent customer service in fast-paced environments. Currently seeking a flexible remote position alongside my existing role where I can apply strong organizational, communication, and administrative skills.

Available to hire

Highly organized and adaptable professional with over 10 years of experience in administration, executive support, customer service, social media management, content creation, and translation. Experienced in supporting senior management, managing digital content, creating bilingual marketing materials, and delivering excellent customer service in fast-paced environments. Currently seeking a flexible remote position alongside my existing role where I can apply strong organizational, communication, and administrative skills.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Portuguese

Fluent

Work Experience

Digital Marketing & Translation Specialist at Williwaw hu b

February 1, 2025 - Present

Managed the company’s social media accounts across TikTok, Instagram, Facebook, and YouTube. Planned, scheduled, and published content across all platforms. Created, edited, and optimized short-form videos, graphics, and social media content. Wrote engaging captions, promotional copy, and marketing content. Created and published blog articles in English and Portuguese for company websites. Translated and localized documents, website content, and marketing materials from English to Portuguese; proofread and edited Portuguese translations for accuracy and readability. Reviewed and corrected English-to-Portuguese translations for children’s storybooks. Tested and evaluated AI tools and content generation models to improve business workflows. Conducted content, market, and competitor research to support marketing initiatives; updated and maintained website content to ensure accuracy and currency. Monitored social media performance and recommended improvements based on analytics. Assist

Digital Marketing & Translation Specialist at WiliwawhuB

February 1, 2025 - Present

Managed the company’s social media accounts across TikTok, Instagram, Facebook, and YouTube. Planned, scheduled, and published content across platforms. Created, edited, and optimized short-form videos, graphics, and social media content. Wrote engaging captions, promotional copy, and marketing content. Produced bilingual blog articles in English and Portuguese. Translated and localized documents, website content, and marketing materials from English to Portuguese. Proofread and edited Portuguese translations for accuracy, grammar, and readability; reviewed English-to-Portuguese translations for children’s storybooks. Tested AI tools and content generation models to improve business workflows; conducted content, market, and competitor research to support marketing initiatives. Updated and maintained website content and monitored social media performance using analytics. Assisted the CEO with administrative tasks, project coordination, and day-to-day business operations; organized c

Personal Assistant at Private YouTube Family Household

February 1, 2024 - November 30, 2024

Supported booking for family events such as flights, birthday dinners, and parties. Managed childcare coordination. Served as event organizer and decorator. Performed administrative and reception duties including inventorying public relations packages and organizing inside business operations.

Remote Customer Service Advisor at Otto nomee

August 1, 2022 - November 1, 2022

Assisted with booking doctor appointments, scheduling consultations, and posting pre/post-op reviews. Helped customers with complaints and escalated reports to management. Provided empathetic and reassuring support regarding customer concerns and questions. Worked directly with the program Genesys software; supported customer service workflows and appointment coordination.

Personal Assistant at Private YouTube family household

August 1, 2022 - November 1, 2022

Assisted with booking family events (flights, birthday dinners, and parties), childcare, and event organizing and decoration. Covered administrative and reception tasks such as inventorying public relations packages and organizing events inside businesses.

Remote Customer Service Advisor at Ottono mmee

August 1, 2022 - November 30, 2022

Assisted with booking doctor appointments, scheduling consultations, and posting post-op reviews. Helped customers with complaints and escalated reports to management. Provided empathetic and reassuring support regarding treatment concerns and answered customer questions. Worked directly with the Program Genesys software.

Correspondence General Office at Centa u ro Rent a Car - Madeira, Portugal

November 1, 2021 - March 1, 2022

Handled general office tasks including customer complaints and completing accident reports. Managed daily inventory and shuttle bus duties, and performed car inspections and related administrative support.

Correspondence General Office Tasks at CentaUro Rent a Car - Madeira, Portugal

November 1, 2021 - March 31, 2022

Completed general office tasks including handling customer complaints and completing accident reports. Managed daily inventory, shuttle bus duties, and conducted car inspections.

Office Manager / Receptionist at ROK Group - Jersey Channel Islands

August 1, 2018 - July 31, 2020

Provided reception and office management support. Handled administrative and reception duties including organizing inventory for public relations packages and supporting organization inside businesses. Worked as key contact for visitors and maintained organized operational flow.

Stewardess / Guest Services at Stewardess / Guest Services (Seabourn Cruises)

March 1, 2018 - July 1, 2018

Provided reception functions and 6-star personalized guest service. Completed and filed guest documentation correctly in the cruise line database. Maintained strong organizational skills and promoted cruise services. Delivered correspondence and personal belongings to guests, ensured guests were aware of security procedures, handled general housekeeping duties to 6-star standards, and participated in safety drills (boat drills).

Receptionist / Office Assistant (Reception and Administration) at V is tra Jersey Limited - Jersey Channel Islands

March 1, 2018 - July 1, 2018

Updated and ensured draw registrations were up to date. Managed transportation and accommodation reservations. Organized business events and conferences. Ordered stationery and furniture, handled correspondence, complaints, and queries. Coordinated office layout and maintained stock of office supplies and equipment. Supervised and monitored office staff; managed office budgets and implemented/maintained office administrative procedures/systems. Organized induction programs for new employees and ensured health and safety policies were up to date. Supported senior management in meetings. Provided document translation support (Health and Safety procedures), managed weekly updates and social media website photos, replenished factory floor resources, and delivered a professional first impression. Managed inventory and filing, ensuring documentation completeness and correctness in the cruise line’s database.

Stewardess / Guest Services (Cruises) at Vistra Jersey Limited - Jersey Channel Islands (Seabourn Cruises role listed)

March 1, 2018 - July 31, 2018

Performed guest services and reception functions onboard. Provided personalized 6-star service. Completed filing to ensure documentation was filled correctly in the cruise line’s database. Delivered great organizational skills and promoted cruise services. Handled delivery of correspondence and guests’ personal belongings; ensured guests were aware of security procedures. Performed general housekeeping duties aligned to 6-star standards. Conducted boat drills (safety drills).

Receptionist / Customer Service at Vistra Jersey Limited - Jersey Channel Islands

March 1, 2018 - July 31, 2018

Updated and ensured draw registrations were up to date. Managed transport and accommodation reservations. Organized business events and conferences. Ordered stationery and furniture and input inventory into internal systems. Handled correspondence, complaints, and queries. Organized office layout and maintained stock of office supplies. Supervised and monitored office staff, managed office budgets, and implemented/maintained office administrative procedures and systems. Organized induction programs for new employees. Ensured health and safety policies were up to date. Assisted directors and the CEO; answered phone calls and managed weekly updates and photos for social media. Participated in meetings with senior management. Also handled document translation (Health and Safety procedures) and ensured fire alarms worked correctly on a weekly basis; archived internal documents on shared drives. Coordinated correspondence delivery and provided first impression guest/visitor service.

Receptionist at The Royal Yacht - Jersey Channel Islands

January 1, 2018 - March 1, 2018

Provided customer service ensuring customer satisfaction. Maintained excellent organization and archived and ensured data correctness in IT systems. Managed email communication for daily queries and internal/external calls. Strong teamwork and ability to connect with both colleagues and work independently.

Receptionist (Customer Service) at The Royal Yacht - Jersey Channel Islands

January 1, 2018 - March 31, 2018

Provided customer service to ensure customers were satisfied with services. Maintained excellent organizational skills. Archived data ensuring it was correct in IT systems. Managed emails for direct communication with customers and day-to-day queries; handled internal and external calls. Worked effectively both independently and as part of a team and maintained strong customer-aligned communication.

Receptionist (Marketing Reservations) at Boat? The Royal Yacht - Jersey Channel Islands

January 1, 2018 - March 31, 2018

Managed marketing reservations and reception duties. Opened company records and created minutes of ownership. Key contact for all registration matters; created master files and underlying identities. Appointed and dismissed directors. Coordinated with internal teams to prepare tax returns.

Retail Sales / Housekeeping / Spa Therapist / Guest Services at Cruises (Costa Cruises, TUI Cruises)

June 1, 2015 - July 1, 2017

Performed beauty therapist duties including inserting customer data into software, making reservations via software, providing beauty treatments and massage treatment, and achieving sales goals with strong customer service. Also worked in retail/sales and housekeeping contexts, including general store duties and loading deliveries while ensuring stock delivery and entering data into cruise company IT systems.

Retail Sales / Housekeeping / Spa Therapist / Guest Services at Cruises - World Wide (Costa / TUI / Cruise assignments listed)

June 1, 2015 - July 31, 2017

Provided guest services, housekeeping, and spa-related support across cruise assignments. Completed spa therapist tasks including inserting customer data into software, making reservations via software, delivering beauty treatments and massage therapy, and meeting sales/goal targets while providing customer service. Also supported retail sales/store operations including general store duties, loading deliveries, ensuring delivery of all stock and inputting stock data into cruise company IT systems.

Marketing Receptionist at iCandy Bristol UK

December 1, 2014 - February 1, 2015

Handled marketing reservations and reception duties. Opened companies, created minutes of ownership meetings, served as key contact for registration matters, created master files and underlying identities, appointed and dismissed directors, and coordinated internally with teams to prepare tax returns.

Marketing / Reservations Receptionist at Ib? & other cruise assignments (company name not fully legible)

December 1, 2014 - February 28, 2015

Reception and marketing reservation support including opening company records, contacting registrations, creating and maintaining master files, appointments/dismissals coordination, and tax return preparation coordination.