Dynamic professional with international experience in administration and client services, currently based in Spain. Holds Canadian and Belgian citizenships and brings a background in international trade along with hands-on experience across e-commerce, account management, logistics support, and marketing coordination.

Kaja Tshilele

Dynamic professional with international experience in administration and client services, currently based in Spain. Holds Canadian and Belgian citizenships and brings a background in international trade along with hands-on experience across e-commerce, account management, logistics support, and marketing coordination.

Available to hire

Dynamic professional with international experience in administration and client services, currently based in Spain. Holds Canadian and Belgian citizenships and brings a background in international trade along with hands-on experience across e-commerce, account management, logistics support, and marketing coordination.

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Experience Level

Expert
Intermediate
Intermediate

Language

French
Advanced
English
Advanced
Spanish; Castilian
Advanced
Dutch
Beginner

Work Experience

Sales Operations Specialist at BMC Helix
June 1, 2026 - Present
Manage quote and contract operations in a sales operations context.
Dealership administration coordinator at AutoCapital Canada
September 1, 2025 - March 31, 2026
Review Quebec customers information and contracts via Salesforce.
Freelance online store manager at Pardus Boutique
March 1, 2025 - December 31, 2025
Purchase coordination, shipping coordination, customer service management, and Shopify store operations (store closed).
Sales and marketing coordinator at Les Promotions Atlantique Inc.
December 1, 2024 - September 30, 2025
Coordinate commercial projects through customers platforms and tools (Metro Group, RONA, Walmart, Hart, Giant Tiger). Develop marketing tools such as PowerPoint presentations and catalogues; support e-commerce and social media; prepare sales reports and statistics.
Marketing and administrative coordinator at Melissa Nepton inc.
December 1, 2023 - September 30, 2024
Manage e-commerce and showroom activities; handle orders and data entry for new items and pricing; coordinate e-commerce projects with an external IT consultant; assist with photoshoots.
Inside sales representative/account management at Rittal Limited
September 1, 2022 - April 30, 2023
Handle account management, order entry, and shipping management.
Project coordinator at Versacom
January 1, 2022 - August 31, 2022
Coordinate translation projects by transferring them to project managers.
Customer service advisor at Instant Brands
May 1, 2020 - August 31, 2021
Provide customer service via inbound calls and emails.
Administration Officer (contract) at RBC
April 1, 2018 - August 31, 2018
Transfer customers’ financial products from other banking institutions to RBC.
Billing and Contract Administrator at Francotyp Postalia Canada
January 1, 2018 - April 30, 2018
Administer new contracts and renewals; handle billing and collections.
Corporate Lending Officer (contract) at ING bank
August 1, 2016 - March 31, 2017
Administer new credit lines and renewals.
Customer Care Representative (contract) at PFS Web
November 1, 2015 - June 30, 2016
Provide customer service via inbound calls and emails.

Education

Bachelor Degree in International Trade at HELMo University College
January 1, 2011 - January 1, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Professional Services, Wholesale & Distribution, Transportation & Logistics, Education, Financial Services, Media & Entertainment, Software & Internet, Consumer Goods

Experience Level

Expert
Intermediate
Intermediate

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