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Results-driven professional with 4+ years of experience in customer support, technical troubleshooting, and cross-functional communication. Known for listening carefully, resolving complex concerns, documenting interactions accurately, and delivering clear, customer-focused solutions in fast-paced environments. Actively seeking entry-level opportunities in media and advertising, where I can apply strong communication, organization, and client service skills in a creative environment. I take pride in attention to detail, reliability, and maintaining a positive customer experience while managing competing priorities.…Results-driven professional with 4+ years of experience in customer support, technical troubleshooting, and cross-functional communication. Known for listening carefully, resolving complex concerns, documenting interactions accurately, and delivering clear, customer-focused solutions in fast-paced environments. Actively seeking entry-level opportunities in media and advertising, where I can apply strong communication, organization, and client service skills in a creative environment. I take pride in attention to detail, reliability, and maintaining a positive customer experience while managing competing priorities.

Renuka Khetri Chetri

DevOps Developer, Web Developer, Database Developer, +1

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Results-driven professional with 4+ years of experience in customer support, technical troubleshooting, and cross-functional communication. Known for listening carefully, resolving complex concerns, documenting interactions accurately, and delivering clear, customer-focused solutions in fast-paced environments. Actively seeking entry-level opportunities in media and advertising, where I can apply strong communication, organization, and client service skills in a creative environment. I take pride in attention to detail, reliability, and maintaining a positive customer experience while managing competing priorities.…Results-driven professional with 4+ years of experience in customer support, technical troubleshooting, and cross-functional communication. Known for listening carefully, resolving complex concerns, documenting interactions accurately, and delivering clear, customer-focused solutions in fast-paced environments. Actively seeking entry-level opportunities in media and advertising, where I can apply strong communication, organization, and client service skills in a creative environment. I take pride in attention to detail, reliability, and maintaining a positive customer experience while managing competing priorities.

Available to hire

Results-driven professional with 4+ years of experience in customer support, technical troubleshooting, and cross-functional communication. Known for listening carefully, resolving complex concerns, documenting interactions accurately, and delivering clear, customer-focused solutions in fast-paced environments.

Actively seeking entry-level opportunities in media and advertising, where I can apply strong communication, organization, and client service skills in a creative environment. I take pride in attention to detail, reliability, and maintaining a positive customer experience while managing competing priorities.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Financial Service Representative at Rogers

October 1, 2025 - February 1, 2026

Managed inbound customer communications regarding financial account inquiries, transactions, and service-related concerns while maintaining a clear, professional tone. Met performance metrics related to call quality, productivity, and customer service standards. Prevented potential loss of over $150K by identifying at-risk customers, resolving complaints, and delivering tailored solutions to recover defaulted amounts. Achieved a 95% positive customer feedback rate. Maintained organized, accurate documentation of customer interactions and updated records in internal systems and databases.

DevOps Developer at LR OneOcean

March 1, 2021 - May 1, 2023

Delivered troubleshooting solutions to department and console operators experiencing difficulties with software and network connectivity. Deployed VM scale sets in the production environment and implemented high availability using Azure Classic and Azure Resource Manager deployment models. Configured and maintained networks, supporting 99% network uptime for virtual machines. Administered Apache and Nginx web servers and managed RDBMS servers including SQL and MySQL for data integrity. Monitored applications through Nagios and Zabbix. Provided clear status updates to business and technical stakeholders and conducted proofs of concept for new Azure services. Used JIRA for ticketing and bug tracking and documented proofs of concept in Confluence.

Customer Support Representative at Abinav Steels & Power Limited

July 1, 2019 - January 1, 2021

Resolved an average of 60+ customer queries daily by communicating clear solutions and maintaining a 98% satisfaction rating. Collaborated with cross-functional teams to coordinate responses, identify customer issues, and support timely resolution. Improved service delivery, increasing customer retention by 10%. Trained 10+ new team members on customer service policies, communication standards, and service procedures.