Oksana Viktorovna Kenkadze
Russian-speaking customer support and virtual assistance specialist with more than 9 years of experience across public service, banking, sales, and education.
About
Russian-speaking customer support and virtual assistance specialist with more than 9 years of experience across public service, banking, sales, and education. Experienced in remote client support, CRM systems, knowledge bases, document workflows, sales support, customer retention, and training coordination. Organized, detail-oriented, patient, and confident working with large volumes of information and different types of customers.
I help businesses support Russian-speaking customers, maintain CRM records, organize documents, update spreadsheets, process client requests, and prepare clear reports and knowledge base materials. Available for ongoing remote support and one-time administrative projects.
- 9 years' experience
- Joined August 2026
Skills· 3
Languages
- RussianFluent
- EnglishBeginner
Industry experience
- Government
- Financial Services
- Education
- Professional Services
More experts in Tbilisi, Georgia
Work experience· 4 roles
Provided telephone information support to taxpayers on Russian tax legislation. Used an internal knowledge base to deliver accurate, consistent, and clearly explained information. Handled detailed inquiries while maintaining accuracy and a professional service standard.
Consulted and supported existing clients remotely across the bank's products and services. Performed remote sales and cross-sales and supported customer retention activities. Conducted client surveys and worked with IBSO-Retail, WAY4, Siebel, SD Portal, and Confluence. Resolved difficult customer situations and managed large volumes of information.
Sold financial products and provided operational support and consultations to individual clients. Managed leads and client activity in the bank's CRM system.
Education
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