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Russian-speaking customer support and virtual assistance specialist with more than 9 years of experience across public service, banking, sales, and education. Experienced in remote client support, CRM systems, knowledge bases, document workflows, sales support, customer retention, and training coordination. Organized, detail-oriented, patient, and confident working with large volumes of information and different types of customers. I help businesses support Russian-speaking customers, maintain CRM records, organize documents, update spreadsheets, process client requests, and prepare clear reports and knowledge base materials. Available for ongoing remote support and one-time administrative projects.…Russian-speaking customer support and virtual assistance specialist with more than 9 years of experience across public service, banking, sales, and education. Experienced in remote client support, CRM systems, knowledge bases, document workflows, sales support, customer retention, and training coordination. Organized, detail-oriented, patient, and confident working with large volumes of information and different types of customers. I help businesses support Russian-speaking customers, maintain CRM records, organize documents, update spreadsheets, process client requests, and prepare clear reports and knowledge base materials. Available for ongoing remote support and one-time administrative projects.

Oksana Viktorovna Kenkadze

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Russian-speaking customer support and virtual assistance specialist with more than 9 years of experience across public service, banking, sales, and education. Experienced in remote client support, CRM systems, knowledge bases, document workflows, sales support, customer retention, and training coordination. Organized, detail-oriented, patient, and confident working with large volumes of information and different types of customers. I help businesses support Russian-speaking customers, maintain CRM records, organize documents, update spreadsheets, process client requests, and prepare clear reports and knowledge base materials. Available for ongoing remote support and one-time administrative projects.…Russian-speaking customer support and virtual assistance specialist with more than 9 years of experience across public service, banking, sales, and education. Experienced in remote client support, CRM systems, knowledge bases, document workflows, sales support, customer retention, and training coordination. Organized, detail-oriented, patient, and confident working with large volumes of information and different types of customers. I help businesses support Russian-speaking customers, maintain CRM records, organize documents, update spreadsheets, process client requests, and prepare clear reports and knowledge base materials. Available for ongoing remote support and one-time administrative projects.

Available to hire

Russian-speaking customer support and virtual assistance specialist with more than 9 years of experience across public service, banking, sales, and education. Experienced in remote client support, CRM systems, knowledge bases, document workflows, sales support, customer retention, and training coordination. Organized, detail-oriented, patient, and confident working with large volumes of information and different types of customers.

I help businesses support Russian-speaking customers, maintain CRM records, organize documents, update spreadsheets, process client requests, and prepare clear reports and knowledge base materials. Available for ongoing remote support and one-time administrative projects.

Skills

Microsoft Excel

Microsoft Office

CRM

Experience Level

Microsoft Excel

Expert

Microsoft Office

Expert

CRM

Expert

Language

Russian

Fluent

English

Beginner

Work Experience

Category 1 Specialist - Taxpayer Support at Federal Tax Service, Tax-Service Branch

November 1, 2023 - April 30, 2025

Provided telephone information support to taxpayers on Russian tax legislation. Used an internal knowledge base to deliver accurate, consistent, and clearly explained information. Handled detailed inquiries while maintaining accuracy and a professional service standard.

Lead Remote Client Service Specialist at Uralsib Bank

August 1, 2021 - September 30, 2023

Consulted and supported existing clients remotely across the bank's products and services. Performed remote sales and cross-sales and supported customer retention activities. Conducted client surveys and worked with IBSO-Retail, WAY4, Siebel, SD Portal, and Confluence. Resolved difficult customer situations and managed large volumes of information.

Mobile Sales Manager at Sberbank

July 1, 2020 - August 31, 2021

Sold financial products and provided operational support and consultations to individual clients. Managed leads and client activity in the bank's CRM system.

Training and Methodology Specialist at Bashkir State Pedagogical University

February 1, 2016 - July 31, 2020

Supported the development and delivery of seminars and professional development courses. Prepared participant materials, reports, contracts, completion documents, and reference information. Coordinated clients, instructors, venues, calls, and electronic document workflows. Worked with Microsoft Word, Excel, Zoom, and the SEDO document management system.