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Results-driven Digital IT Business Analysis Specialist and Project Manager with over 7 years of experience in digitization, software development, and workflow automation. Founder of HoloOS, an intelligence-first restaurant ecosystem. Bridging business requirements with technical specifications to deliver high-impact digital products. Strong focus on user-centric design, API integrations, RAG/AI-enabled analytics, and Agile/Scrum execution—consistently delivering reliable outcomes in high-stakes public-sector and startup environments.…Results-driven Digital IT Business Analysis Specialist and Project Manager with over 7 years of experience in digitization, software development, and workflow automation. Founder of HoloOS, an intelligence-first restaurant ecosystem. Bridging business requirements with technical specifications to deliver high-impact digital products. Strong focus on user-centric design, API integrations, RAG/AI-enabled analytics, and Agile/Scrum execution—consistently delivering reliable outcomes in high-stakes public-sector and startup environments.

Naji Hash em

Project Manager, Data Analyst, Product Designer, +2

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Results-driven Digital IT Business Analysis Specialist and Project Manager with over 7 years of experience in digitization, software development, and workflow automation. Founder of HoloOS, an intelligence-first restaurant ecosystem. Bridging business requirements with technical specifications to deliver high-impact digital products. Strong focus on user-centric design, API integrations, RAG/AI-enabled analytics, and Agile/Scrum execution—consistently delivering reliable outcomes in high-stakes public-sector and startup environments.…Results-driven Digital IT Business Analysis Specialist and Project Manager with over 7 years of experience in digitization, software development, and workflow automation. Founder of HoloOS, an intelligence-first restaurant ecosystem. Bridging business requirements with technical specifications to deliver high-impact digital products. Strong focus on user-centric design, API integrations, RAG/AI-enabled analytics, and Agile/Scrum execution—consistently delivering reliable outcomes in high-stakes public-sector and startup environments.

Available to hire

Results-driven Digital IT Business Analysis Specialist and Project Manager with over 7 years of experience in digitization, software development, and workflow automation. Founder of HoloOS, an intelligence-first restaurant ecosystem.

Bridging business requirements with technical specifications to deliver high-impact digital products. Strong focus on user-centric design, API integrations, RAG/AI-enabled analytics, and Agile/Scrum execution—consistently delivering reliable outcomes in high-stakes public-sector and startup environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Arabic

Fluent

English

Advanced

French

Intermediate

Work Experience

Founder & Product Lead at HoloOS

April 1, 2025 - Present

Identified critical gaps in restaurant operations, especially “online-only” cloud dependencies and the lack of actionable data, leading to creation of a “Local-First, Intelligence-First” ecosystem. Authored comprehensive Product Requirement Documents (PRD) and designed a multi-year roadmap. Built a hybrid architecture (RxD B/Electron) to ensure 100% POS terminal uptime during internet outages. Engineered an automated inventory system including smart PO (Purchase Order) creation to address real-world BOH challenges such as requisition tracking and waste reduction. Developed an adaptive modular RAG-based AI assistant enabling managers to query complex sales and inventory data using natural language, reducing “Time-to-Insight” from hours to seconds. Led end-to-end touch-optimized UI and floor-plan design. Mapped 2026 expansion strategy covering API integrations with third-party delivery and financial automation.

Project Manager at World Bank S2R2 Program (MEHE/WorId Bank)

January 1, 2024 - December 31, 2025

Led digitization and refactoring of official exams, overseeing suitable sub-applications including data entry portals and admin panels. Gathered and documented functional requirements for the MEHE mobile application, integrating new modules and ensuring secure result publishing. Implemented a data warehouse and Power BI solution to support data-driven policy making via real-time MIS reporting. Managed Agile workflows, prioritizing backlogs to deliver digital features quickly while maintaining high QA standards. Directed cross-functional teams of developers, QA engineers, and subject matter experts to deliver critical milestones on schedule. Established comprehensive risk management protocols to ensure seamless operations and zero downtime during national exam deployment periods. Acted as primary liaison between technical teams and high-level government stakeholders to align delivered outputs with overarching World Bank objectives.

Senior Software Developer / Implementation Officer at MEHE

September 1, 2021 - December 31, 2023

Collaborated with cross-functional directorates to gather business requirements for e-governance solutions and web portals. Developed citizen portals and optimized workflows using business process re-engineering (BPR). Coordinated with external suppliers and internal developers for documentation review before operational acceptance.

Mobile Application Developer at Arab World Innovation Technologies

February 1, 2017 - July 1, 2021

Developed and maintained the MatenSAM mobile app for financial services including agreements, billing, and invoices. Worked in a Scrum team covering the full lifecycle: conception, UI/UX design, deployment, and store release.

Software Developer at UNHCR / MEHE

August 1, 2016 - January 1, 2021

Built an information extraction system for a database containing 1 billion+ records, managing complex data migration and analysis. Validated API and application responses to ensure readiness for end-to-end testing and software QA.