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Founder and web/eCommerce professional helping businesses improve their online presence through website builds, optimization, and eCommerce consultation. Experienced in driving project delivery from idea to completion, defining success metrics, and coordinating stakeholders across teams to improve outcomes. Skilled in proactive customer success and operations, leveraging AI to streamline workflows and improve product adoption, retention, and customer value. Also worked in B2B sales development, managing client accounts, providing tailored software solutions, and using CRM tools for sales forecasting.…Founder and web/eCommerce professional helping businesses improve their online presence through website builds, optimization, and eCommerce consultation. Experienced in driving project delivery from idea to completion, defining success metrics, and coordinating stakeholders across teams to improve outcomes. Skilled in proactive customer success and operations, leveraging AI to streamline workflows and improve product adoption, retention, and customer value. Also worked in B2B sales development, managing client accounts, providing tailored software solutions, and using CRM tools for sales forecasting.

Justin Papp

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Founder and web/eCommerce professional helping businesses improve their online presence through website builds, optimization, and eCommerce consultation. Experienced in driving project delivery from idea to completion, defining success metrics, and coordinating stakeholders across teams to improve outcomes. Skilled in proactive customer success and operations, leveraging AI to streamline workflows and improve product adoption, retention, and customer value. Also worked in B2B sales development, managing client accounts, providing tailored software solutions, and using CRM tools for sales forecasting.…Founder and web/eCommerce professional helping businesses improve their online presence through website builds, optimization, and eCommerce consultation. Experienced in driving project delivery from idea to completion, defining success metrics, and coordinating stakeholders across teams to improve outcomes. Skilled in proactive customer success and operations, leveraging AI to streamline workflows and improve product adoption, retention, and customer value. Also worked in B2B sales development, managing client accounts, providing tailored software solutions, and using CRM tools for sales forecasting.

Available to hire

Founder and web/eCommerce professional helping businesses improve their online presence through website builds, optimization, and eCommerce consultation. Experienced in driving project delivery from idea to completion, defining success metrics, and coordinating stakeholders across teams to improve outcomes.

Skilled in proactive customer success and operations, leveraging AI to streamline workflows and improve product adoption, retention, and customer value. Also worked in B2B sales development, managing client accounts, providing tailored software solutions, and using CRM tools for sales forecasting.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Parkable Customer Success Manager (AI) at Parkable

January 1, 2025 - April 1, 2026

Led enterprise customer onboarding and success for Parkable’s SaaS platform using AI to improve workflows and outcomes. Drove adoption, retention, and customer value, partnering cross-functionally to improve outcomes and reduce churn. Member of Parkable’s AI Steering Group to drive AI adoption across the business.

StockTrim Sales Development Representative at StockTrim

February 1, 2024 - January 1, 2025

Focused on prospecting and managing client accounts. Provided tailored software solutions and used CRM tools for sales forecasting. Collaborated with marketing and product teams to enhance sales strategies and improve client satisfaction.

Founder at EcomWave

March 1, 2022 - February 1, 2024

Founded EcomWave, an eCommerce and web design agency providing online services. Worked with businesses to enhance their online presence through complete website builds, optimization of existing websites, and eCommerce consultation.

Shopify Rev. Ops Project Manager / Proactive Success Specialist

September 1, 2015 - January 1, 2022

Drove projects by operationalizing prototypes and ensuring high-quality delivery from ideation to completion. Defined success metrics, wrote project briefs, identified blockers, maintained timelines and updates across teams, managed product launches, escalated and fixed bugs, and planned pivot strategies.