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Customer support professional with 5+ years of experience delivering exceptional service, coordinating operations, procurement, and administrative support. Skilled in resolving customer issues, managing records, and supporting fast-paced business operations through clear communication and strong follow-through. Experienced working cross-functionally with customers, vendors, and internal teams; maintaining CRM/data accuracy; and handling day-to-day scheduling, documentation, reporting, and executive support to improve efficiency.…Customer support professional with 5+ years of experience delivering exceptional service, coordinating operations, procurement, and administrative support. Skilled in resolving customer issues, managing records, and supporting fast-paced business operations through clear communication and strong follow-through. Experienced working cross-functionally with customers, vendors, and internal teams; maintaining CRM/data accuracy; and handling day-to-day scheduling, documentation, reporting, and executive support to improve efficiency.

Rafiat Abdul-Yekin

Production Coordinator, Production Assistant

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Customer support professional with 5+ years of experience delivering exceptional service, coordinating operations, procurement, and administrative support. Skilled in resolving customer issues, managing records, and supporting fast-paced business operations through clear communication and strong follow-through. Experienced working cross-functionally with customers, vendors, and internal teams; maintaining CRM/data accuracy; and handling day-to-day scheduling, documentation, reporting, and executive support to improve efficiency.…Customer support professional with 5+ years of experience delivering exceptional service, coordinating operations, procurement, and administrative support. Skilled in resolving customer issues, managing records, and supporting fast-paced business operations through clear communication and strong follow-through. Experienced working cross-functionally with customers, vendors, and internal teams; maintaining CRM/data accuracy; and handling day-to-day scheduling, documentation, reporting, and executive support to improve efficiency.

Available to hire

Customer support professional with 5+ years of experience delivering exceptional service, coordinating operations, procurement, and administrative support. Skilled in resolving customer issues, managing records, and supporting fast-paced business operations through clear communication and strong follow-through.

Experienced working cross-functionally with customers, vendors, and internal teams; maintaining CRM/data accuracy; and handling day-to-day scheduling, documentation, reporting, and executive support to improve efficiency.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Operations Coordinator at Reraní

February 6, 2026 - August 3, 2026

Coordinated day-to-day operations across production and business functions by assigning tasks, tracking progress, and following up to keep deliverables on schedule. Served as a communication link between management, tailors, suppliers, and logistics providers, resolving bottlenecks before they affected delivery timelines. Managed procurement follow-ups and maintained uninterrupted material supply for production. Kept structured records of materials, orders, and inventory to provide management with real-time operational visibility. Delivered regular progress updates to leadership, flagging outstanding tasks and escalating issues needing immediate attention.

Executive Administrative Assistant at Chevy Grace Global Construction & Supply Ltd.

January 1, 2025 - January 1, 2026

Provided high-level administrative support to executives, improving day-to-day productivity and operational efficiency. Coordinated schedules, meetings, appointments, and travel arrangements to ensure seamless executive workflow. Served as liaison between management, clients, vendors, and stakeholders to strengthen professional relationships. Organized and maintained 150+ business records to improve filing efficiency and reduce retrieval time. Prepared reports and business documentation, handled confidential correspondence professionally, supported contract preparation and documentation, and supervised junior administrative staff while maintaining effective office operations.

Customer Service Representative at Alime Home Furniture

July 1, 2023 - January 1, 2025

Assisted 30–50 customers daily via phone and in-person support. Resolved inquiries related to products, orders, returns, bookings, and company policies promptly and professionally. Handled customer complaints effectively within company guidelines, reducing escalations while preserving customer trust. Maintained accurate customer records and transaction data within company systems; followed up on orders, delays, and completed requests to improve customer confidence. Worked cross-functionally with sales, logistics, finance, and operations teams to resolve customer issues and support positive customer experience, brand reputation, and retention.

Office Administrative Assistant at Defence Headquarters Office (NYS C)

April 1, 2022 - March 1, 2023

Supported daily administrative operations in a structured, high-responsibility environment. Conducted research and compiled reports used in planning and decision-making processes. Managed confidential records and sensitive information with professionalism and discretion. Coordinated meetings, schedules, agendas, and logistics for senior staff, improving office efficiency through organized file management and accurate correspondence handling. Provided dependable support to senior personnel in a fast-paced workplace.

Front Desk / Customer Relations Officer at Fusionscale & Design Consultancy

July 1, 2021 - February 1, 2022

Created a strong first impression by professionally welcoming clients, visitors, and customers. Managed incoming calls, directed inquiries, and ensured prompt communication flow. Assisted walk-in clients with requests, purchases, and service-related needs. Maintained accurate customer records, transaction logs, and receipt documentation. Updated databases and contact records to support efficient communication and strengthened client relationships through courteous and solution-focused service.