I’m Rachel Wong, a customer service professional with 6+ years of experience across hospitality, retail, events, and cultural venues in the UK and Hong Kong. I enjoy welcoming people, managing busy front-of-house environments, and making sure guests feel supported—from handling reservations and payments to resolving concerns with patience and clarity. Alongside my customer service work, I’m currently completing an MSc in Psychology at the University of Birmingham and providing one-to-one online IELTS tutoring. I bring strong communication skills, including Cantonese, English, and Mandarin, and I’m especially confident working cross-culturally, giving constructive feedback, and keeping services smooth and professional even during peak times.…I’m Rachel Wong, a customer service professional with 6+ years of experience across hospitality, retail, events, and cultural venues in the UK and Hong Kong. I enjoy welcoming people, managing busy front-of-house environments, and making sure guests feel supported—from handling reservations and payments to resolving concerns with patience and clarity. Alongside my customer service work, I’m currently completing an MSc in Psychology at the University of Birmingham and providing one-to-one online IELTS tutoring. I bring strong communication skills, including Cantonese, English, and Mandarin, and I’m especially confident working cross-culturally, giving constructive feedback, and keeping services smooth and professional even during peak times.WWWW…