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I am a results-driven customer service and digital marketing professional with experience supporting customers, managing complaints, processing transactions, and building strong client relationships. I enjoy understanding customer needs, solving problems efficiently, and using CRM systems, sales techniques, and data-driven insights to improve service quality and customer satisfaction. Alongside my customer-facing experience, I have developed practical expertise in SEO, social media marketing, PPC advertising, email marketing, influencer campaigns, and digital analytics. I am currently pursuing an MBA in Digital Marketing at the University of East London, and I bring a friendly, collaborative approach to every project, with a strong interest in using creative and strategic marketing to support business growth.…I am a results-driven customer service and digital marketing professional with experience supporting customers, managing complaints, processing transactions, and building strong client relationships. I enjoy understanding customer needs, solving problems efficiently, and using CRM systems, sales techniques, and data-driven insights to improve service quality and customer satisfaction. Alongside my customer-facing experience, I have developed practical expertise in SEO, social media marketing, PPC advertising, email marketing, influencer campaigns, and digital analytics. I am currently pursuing an MBA in Digital Marketing at the University of East London, and I bring a friendly, collaborative approach to every project, with a strong interest in using creative and strategic marketing to support business growth.

Amrapali Sharma

Digital Marketer, SEO Expert, PPC Manager, +2

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I am a results-driven customer service and digital marketing professional with experience supporting customers, managing complaints, processing transactions, and building strong client relationships. I enjoy understanding customer needs, solving problems efficiently, and using CRM systems, sales techniques, and data-driven insights to improve service quality and customer satisfaction. Alongside my customer-facing experience, I have developed practical expertise in SEO, social media marketing, PPC advertising, email marketing, influencer campaigns, and digital analytics. I am currently pursuing an MBA in Digital Marketing at the University of East London, and I bring a friendly, collaborative approach to every project, with a strong interest in using creative and strategic marketing to support business growth.…I am a results-driven customer service and digital marketing professional with experience supporting customers, managing complaints, processing transactions, and building strong client relationships. I enjoy understanding customer needs, solving problems efficiently, and using CRM systems, sales techniques, and data-driven insights to improve service quality and customer satisfaction. Alongside my customer-facing experience, I have developed practical expertise in SEO, social media marketing, PPC advertising, email marketing, influencer campaigns, and digital analytics. I am currently pursuing an MBA in Digital Marketing at the University of East London, and I bring a friendly, collaborative approach to every project, with a strong interest in using creative and strategic marketing to support business growth.

Available to hire

I am a results-driven customer service and digital marketing professional with experience supporting customers, managing complaints, processing transactions, and building strong client relationships. I enjoy understanding customer needs, solving problems efficiently, and using CRM systems, sales techniques, and data-driven insights to improve service quality and customer satisfaction.

Alongside my customer-facing experience, I have developed practical expertise in SEO, social media marketing, PPC advertising, email marketing, influencer campaigns, and digital analytics. I am currently pursuing an MBA in Digital Marketing at the University of East London, and I bring a friendly, collaborative approach to every project, with a strong interest in using creative and strategic marketing to support business growth.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Hindi

Fluent

Tamil

Intermediate

Work Experience

Customer Advisor at B&Q

June 1, 2026 - Present

Managed high volumes of customer enquiries, provided accurate information on company policies, and collaborated with colleagues to resolve complex issues. Processed checkouts, returns, exchanges, payments, and customer transactions efficiently. Demonstrated products, addressed concerns promptly, built customer rapport, and supported smooth store operations while contributing to customer retention and repeat business.

Intern Digital Marketing at Techtamizhan

September 1, 2024 - Present

Executed SEO campaigns that increased website traffic by 30%, developed social media strategies, and managed PPC and paid social campaigns to generate qualified leads. Optimised website content, supported email marketing initiatives that improved open rates by 25%, coordinated cross-functional messaging, monitored campaign performance, analysed market trends and user behaviour, and prepared reports to support strategic decision-making.

Sales Officer at M H Logistic

November 1, 2023 - February 1, 2024

Coordinated logistics operations and delivery schedules for Dubai customers, negotiated supplier and vendor terms, and managed client communications and order processing. Analysed customer feedback and market trends to improve service delivery, supported inventory planning, resolved logistical challenges, and negotiated service-level agreements with transportation partners to improve delivery timelines and service quality.

Customer Service Representative at Sitel India Pvt Ltd

July 1, 2021 - October 1, 2022

Analysed customer interactions to identify needs and preferences, developed targeted communication strategies for the Canadian market, and supported promotional campaigns that increased product awareness and sales. Reviewed market and competitor trends, improved lead-conversion processes, and applied data-driven insights to strengthen sales outreach and performance.