SHAISTHA SAIB

Auditing internal warranty processes to meet Audi South Africa requirements; costing and budgeting invoices daily; finalizing and managing significant paperwork and filing; collecting payments for extended plans; overseeing warranty workflow from submission to order fulfillment and controlling claim cancellations; maintaining customer/parts databases; drafting internal memos; scheduling meetings; supervising clerks and training new staff; managing front office operations and supporting service manager duties; handling customer complaints and applying quality control to procedures.

Intimated claims correctly and accurately; attached all supporting documents to claims on CADi; managed emails, faxes, and correspondence to facilitate claims processing; handled telephonic queries professionally and efficiently; followed up to obtain outstanding documentation; managed overflow inbound calls; confirmed policy status on CADi (active policy and premiums up to date); checked for additional policies administered by IUA and advised relevant departments; provided proactive feedback to stakeholders; escalated urgent issues to the Claims Manager; updated CADi accurately to ensure complete and high-quality system data.