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I’m a quality-focused UX/UI designer with 15+ years of experience translating research and user insights into intuitive, accessible experiences. I’m known for being empathetic and detail-oriented, and I enjoy collaborating across teams to solve complex design challenges while keeping the user at the center. Beyond UX, I bring strong customer and operational experience from roles spanning IT, finance, hospitality, retail, music, and education. I enjoy identifying user pain points, improving journeys through clear communication and data-driven iteration, and delivering thoughtful design that supports inclusive experiences and measurable outcomes.…I’m a quality-focused UX/UI designer with 15+ years of experience translating research and user insights into intuitive, accessible experiences. I’m known for being empathetic and detail-oriented, and I enjoy collaborating across teams to solve complex design challenges while keeping the user at the center. Beyond UX, I bring strong customer and operational experience from roles spanning IT, finance, hospitality, retail, music, and education. I enjoy identifying user pain points, improving journeys through clear communication and data-driven iteration, and delivering thoughtful design that supports inclusive experiences and measurable outcomes.

MINI BHATIA

UX Designer, UI Designer, Graphic Designer, +2

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I’m a quality-focused UX/UI designer with 15+ years of experience translating research and user insights into intuitive, accessible experiences. I’m known for being empathetic and detail-oriented, and I enjoy collaborating across teams to solve complex design challenges while keeping the user at the center. Beyond UX, I bring strong customer and operational experience from roles spanning IT, finance, hospitality, retail, music, and education. I enjoy identifying user pain points, improving journeys through clear communication and data-driven iteration, and delivering thoughtful design that supports inclusive experiences and measurable outcomes.…I’m a quality-focused UX/UI designer with 15+ years of experience translating research and user insights into intuitive, accessible experiences. I’m known for being empathetic and detail-oriented, and I enjoy collaborating across teams to solve complex design challenges while keeping the user at the center. Beyond UX, I bring strong customer and operational experience from roles spanning IT, finance, hospitality, retail, music, and education. I enjoy identifying user pain points, improving journeys through clear communication and data-driven iteration, and delivering thoughtful design that supports inclusive experiences and measurable outcomes.

Available to hire

I’m a quality-focused UX/UI designer with 15+ years of experience translating research and user insights into intuitive, accessible experiences. I’m known for being empathetic and detail-oriented, and I enjoy collaborating across teams to solve complex design challenges while keeping the user at the center.

Beyond UX, I bring strong customer and operational experience from roles spanning IT, finance, hospitality, retail, music, and education. I enjoy identifying user pain points, improving journeys through clear communication and data-driven iteration, and delivering thoughtful design that supports inclusive experiences and measurable outcomes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Hindi

Advanced

Panjabi, Punjabi

Advanced

Work Experience

CXO Site Lead at Amazon

June 1, 2025 - Present

Led continuous improvement for customer experience at WFM Amazon Locker and related sites by driving proactive communication, escalations, and pilot execution. Collaborated with teams to strengthen site culture aligned to Amazon leadership principles, contributing to a 30% increase in Net Promotion Score. Resolved customer and associate issues through data analysis, improving customer visit outcomes by 50%, while maintaining strong relationships with customers, management, peers, and associates to support business growth.

Store Manager at Edible Arrangements

January 1, 2019 - April 30, 2022

Managed daily operations and led a team with a strong focus on customer feedback and satisfaction. Trained and mentored 4+ new interns and staff members, applying design and UX-minded thinking to improve web and mobile layout patterns. Implemented customer feedback mechanisms, improving customer satisfaction by 15% and enabling cost savings through team coordination. Directed holiday marketing efforts including deal flyers and promotions designed in Adobe Illustrator and finished in Adobe Photoshop, exceeding sales targets by 20%, while also creating prototypes and wireframes for new user interfaces.

Graphic Designer at Vectors for All

October 1, 2011 - April 30, 2013

Designed and implemented user-friendly interface improvements for older websites, increasing user engagement by 30%. Created banners, brochures, and catalogs for a newly launched website, contributing to a 20% traffic increase. Developed accessible, user-centered interfaces aligned with WCAG guidelines and used customer empathy to guide branding and design decisions, including accessible and inclusive visual communication.

Quality Analyst at Capital One

April 1, 2010 - June 30, 2010

Refined and defined business requirements to align with project goals and led execution of test cases to improve defect detection efficiency by 25%. Facilitated kick-off discussions through clear communication and ensured defect prioritization minimized project disruption, demonstrating strong analytical judgment throughout quality activities.

User Acceptance Tester at Sylvan Learning Incorporations

March 1, 2009 - January 31, 2010

Performed functional, regression, usability, and user acceptance testing to verify that website features met business requirements. Developed and executed test cases and achieved a 95%+ first-pass UAT success rate. Identified and worked with developers to resolve and re-test critical defects prior to launch, and evaluated the website against accessibility standards to support inclusive user experience. Improved formatting and presentation of tutorial graphics, increasing enrollments by 25%.