Available to hire
I’m a results-driven professional from Kampala, Uganda, with experience across sales, customer service, digital marketing, and data handling. I’ve worked in fast-paced customer-facing roles where I solve issues quickly, provide accurate information, and support revenue retention through strong client relationships.
I also manage social media presence for real estate properties—creating engaging content, monitoring performance analytics, and optimizing campaigns for better audience engagement and brand visibility. Alongside that, I’ve supported reporting and operational decision-making through careful data entry, verification, and analysis.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Advanced
Work Experience
Social Media Manager at Luba Properties Ltd
June 1, 2026 - PresentDeveloped and executed social media strategies across Facebook, Instagram, Twitter, LinkedIn, and YouTube. Created engaging content to increase brand visibility and audience engagement. Monitored performance analytics and optimized campaigns using data-driven insights. Managed online customer interactions to strengthen overall brand reputation.
Call Centre Agent (BPO) at Service Cops Ltd, Kampala
July 1, 2025 - February 1, 2026Handled high-volume inbound and outbound customer interactions while maintaining consistent service quality. Resolved customer issues, provided accurate product information, and supported upselling opportunities to retain revenue. Maintained accurate customer records using CRM systems for reporting and follow-up. Collaborated with team leaders to improve customer experience and streamline communication.
Sales Agent at Service Cops Ltd, Kampala
June 1, 2024 - June 1, 2025Achieved and consistently exceeded monthly sales targets through strategic prospecting and customer engagement. Recognized as Best Sales Agent five (5) times for outstanding performance. Built and maintained strong client relationships, successfully closing deals and growing repeat business. Contributed directly to revenue growth and strengthened brand credibility with customers.
Social Media Manager at HCC Properties Ltd, Kampala
May 1, 2022 - July 1, 2023Developed and executed social media strategies across Facebook, Instagram, Twitter, LinkedIn, and YouTube. Created engaging content that increased brand visibility and audience engagement. Monitored performance analytics and optimized campaigns based on data-driven insights. Managed online customer interactions to strengthen brand reputation.
Data Entry Clerk at Uzima Chicken Ltd, Kampala
March 1, 2020 - July 1, 2020Entered, verified, and maintained accurate sales, inventory, and customer data. Assisted in generating reports that supported operational decision-making.
Education
Bachelor of Real Estate Business Management at Makerere University Business School (MUBS)
January 1, 2022 - January 1, 2025Bachelor of Real Estate Business Management at Makerere University Business School (MUBS)
January 1, 2022 - January 1, 2025Qualifications
Industry Experience
Media & Entertainment, Retail, Professional Services, Real Estate & Construction
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
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