Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I’m a commercially driven Key Account Management and Business Development professional with 7+ years of experience across international organizations, specializing in B2B sales, corporate account management, and logistics for Oil & Gas and other industrial needs. I build strong customer relationships, identify growth opportunities, and support opportunities end-to-end through needs assessment, tailored proposals/quotations, negotiation, follow-up, and conversion into confirmed bookings and active accounts. Based in Mozambique, I’ve gained hands-on experience in cabotage and maritime logistics, including onboarding new customers and introducing practical maritime transport solutions aligned with customer requirements. Previously, at DHL Express Mozambique, I managed corporate accounts and resolved customer and billing issues under SLA requirements, supported revenue protection through active follow-up on outstanding balances, and coordinated across Sales and Customer Service to ensure timely resolutions.…I’m a commercially driven Key Account Management and Business Development professional with 7+ years of experience across international organizations, specializing in B2B sales, corporate account management, and logistics for Oil & Gas and other industrial needs. I build strong customer relationships, identify growth opportunities, and support opportunities end-to-end through needs assessment, tailored proposals/quotations, negotiation, follow-up, and conversion into confirmed bookings and active accounts. Based in Mozambique, I’ve gained hands-on experience in cabotage and maritime logistics, including onboarding new customers and introducing practical maritime transport solutions aligned with customer requirements. Previously, at DHL Express Mozambique, I managed corporate accounts and resolved customer and billing issues under SLA requirements, supported revenue protection through active follow-up on outstanding balances, and coordinated across Sales and Customer Service to ensure timely resolutions.

Edna Dava

Marketing Analyst, Community Manager, Data Collector





I’m a commercially driven Key Account Management and Business Development professional with 7+ years of experience across international organizations, specializing in B2B sales, corporate account management, and logistics for Oil & Gas and other industrial needs. I build strong customer relationships, identify growth opportunities, and support opportunities end-to-end through needs assessment, tailored proposals/quotations, negotiation, follow-up, and conversion into confirmed bookings and active accounts. Based in Mozambique, I’ve gained hands-on experience in cabotage and maritime logistics, including onboarding new customers and introducing practical maritime transport solutions aligned with customer requirements. Previously, at DHL Express Mozambique, I managed corporate accounts and resolved customer and billing issues under SLA requirements, supported revenue protection through active follow-up on outstanding balances, and coordinated across Sales and Customer Service to ensure timely resolutions.…I’m a commercially driven Key Account Management and Business Development professional with 7+ years of experience across international organizations, specializing in B2B sales, corporate account management, and logistics for Oil & Gas and other industrial needs. I build strong customer relationships, identify growth opportunities, and support opportunities end-to-end through needs assessment, tailored proposals/quotations, negotiation, follow-up, and conversion into confirmed bookings and active accounts. Based in Mozambique, I’ve gained hands-on experience in cabotage and maritime logistics, including onboarding new customers and introducing practical maritime transport solutions aligned with customer requirements. Previously, at DHL Express Mozambique, I managed corporate accounts and resolved customer and billing issues under SLA requirements, supported revenue protection through active follow-up on outstanding balances, and coordinated across Sales and Customer Service to ensure timely resolutions.

Available to hire

I’m a commercially driven Key Account Management and Business Development professional with 7+ years of experience across international organizations, specializing in B2B sales, corporate account management, and logistics for Oil & Gas and other industrial needs. I build strong customer relationships, identify growth opportunities, and support opportunities end-to-end through needs assessment, tailored proposals/quotations, negotiation, follow-up, and conversion into confirmed bookings and active accounts.

Based in Mozambique, I’ve gained hands-on experience in cabotage and maritime logistics, including onboarding new customers and introducing practical maritime transport solutions aligned with customer requirements. Previously, at DHL Express Mozambique, I managed corporate accounts and resolved customer and billing issues under SLA requirements, supported revenue protection through active follow-up on outstanding balances, and coordinated across Sales and Customer Service to ensure timely resolutions.

Skills

CRM

Microsoft Office

Leadership

Experience Level

CRM

Expert

Microsoft Office

Expert

Leadership

Expert

Language

Portuguese

Fluent

English

Advanced

Work Experience

Sales & Business Development Specialist at Civitas Partner

March 1, 2025 - April 30, 2026

Developed new business opportunities for cabotage and maritime logistics services targeting corporate customers with transportation and supply chain needs. Proactively identified and approached prospects, presented cabotage solutions (routes, vessel schedules, container options, and service advantages), and educated clients on practical benefits as an alternative to conventional transportation. Produced commercial proposals and quotations based on route, container type, vessel schedules, cargo requirements, and applicable rates; managed sales opportunities through the commercial pipeline from initial prospecting to conversion into confirmed bookings. Coordinated with operations and logistics teams to ensure commercial viability and alignment with service capacity and customer commitments, supported customer onboarding, maintained accurate CRM data, monitored pipeline performance, and reported to management for decision-making.

Accounts Receivable & Accounts Payable Administrator at DHL Express Mozambique

January 1, 2021 - February 28, 2025

Managed a portfolio of corporate customer accounts with regular communication to customers and internal commercial teams. Worked closely with Sales and Customer Service to resolve account issues while maintaining strong business relationships. Followed up on overdue balances and conducted proactive collections while negotiating solutions related to billing, credit, and account-related matters. Resolved complex customer and billing issues under strict SLA requirements and supported revenue protection by monitoring outstanding balances and payment commitments. Reconciled daily prepayment deposit account payments with Head Office using DHL internal platforms (CAP), identified and cleared unapplied EFT and cheque allocations to improve account accuracy and cash visibility, and acted as second-in-command for Customer Service by supporting escalated issues and ensuring service continuity. Coordinated across Finance, Sales, and Customer Service to ensure timely resolution of customer and acco

Air Freight Operator Assistant at DHL Global Forwarding

September 1, 2019 - April 30, 2020

Supported end-to-end import and export freight operations for corporate customers, managed cargo documentation, and coordinated transportation activities to support timely shipment delivery. Coordinated with shipping companies, customers, and internal teams regarding cargo movements and delivery requirements, negotiated freight and transportation arrangements balancing cost, service requirements, and delivery timelines, and prepared bills of lading, invoices, and other shipping documentation. Classified import and export cargo using applicable tariff codes, monitored shipments from origin to destination, ensured customers were updated on shipment status, and developed practical knowledge of international freight forwarding, maritime transportation, shipping documentation, and supply chain operations.

Administrative Manager at Be Girl Moçambique

June 1, 2018 - May 31, 2019

Managed finance, administration, and HR processes in Mozambique to ensure accurate payroll and timely reporting to global headquarters. Oversaw program implementation including planning, budgeting, monitoring, and evaluation, as well as people management. Managed budgets, work plans, and operational reporting, supervised a multi-member team, and promoted a high-performance, accountable working environment. Coordinated with internal and external stakeholders to ensure effective program implementation.