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I am a serious, results-oriented professional with a bachelor's degree in Tourism and more than three years of experience in customer support. I enjoy helping people, building positive client relationships, and finding practical solutions to technical, operational, and service-related issues. My experience includes supporting customers through phone, chat, and email while working in dynamic, international environments.…I am a serious, results-oriented professional with a bachelor's degree in Tourism and more than three years of experience in customer support. I enjoy helping people, building positive client relationships, and finding practical solutions to technical, operational, and service-related issues. My experience includes supporting customers through phone, chat, and email while working in dynamic, international environments.

Denis Razvan Vasile Pop

Project Manager, Digital Marketer, Marketer, +1

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I am a serious, results-oriented professional with a bachelor's degree in Tourism and more than three years of experience in customer support. I enjoy helping people, building positive client relationships, and finding practical solutions to technical, operational, and service-related issues. My experience includes supporting customers through phone, chat, and email while working in dynamic, international environments.…I am a serious, results-oriented professional with a bachelor's degree in Tourism and more than three years of experience in customer support. I enjoy helping people, building positive client relationships, and finding practical solutions to technical, operational, and service-related issues. My experience includes supporting customers through phone, chat, and email while working in dynamic, international environments.

Available to hire

I am a serious, results-oriented professional with a bachelor’s degree in Tourism and more than three years of experience in customer support. I enjoy helping people, building positive client relationships, and finding practical solutions to technical, operational, and service-related issues. My experience includes supporting customers through phone, chat, and email while working in dynamic, international environments.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Romanian, Moldavian, Moldovan

Fluent

Spanish; Castilian

Fluent

English

Intermediate

Work Experience

Tech Support Specialist at CGS Nexus Romania – Dell PON Team

June 1, 2026 - August 1, 2026

Managed and followed up on purchase order-related requests, monitored cases and operational issues, investigated discrepancies, and coordinated with internal departments to achieve timely resolutions. Verified order data and documentation, updated internal systems, tracked purchase order status, supported customers and internal teams, and adhered to Dell's processes, procedures, and service standards.

Customer Support Representative at TELUS International

June 6, 2023 - July 2, 2026

Provided customer support through phone, chat, and email in a call center environment. Managed customer relationships, resolved technical, functional, and operational issues, documented cases, updated internal databases, and collaborated with internal teams on complex escalations. Communicated daily in English and Spanish while meeting internal procedures, KPIs, response-time, quality, and customer-satisfaction targets.

Receptionist at Hotel Internship, Burgos, Spain

January 1, 2022 - December 31, 2022

Welcomed and assisted guests throughout their stay, managed reservations and check-in/check-out processes, handled guest requests, phone calls, and correspondence, and provided information about hotel services, facilities, and local attractions. Resolved unexpected situations and complaints with a strong focus on customer satisfaction, while operating basic hotel management systems and updating guest records.