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I’m an enthusiastic customer service professional and digital marketing assistant who enjoys helping people solve problems quickly and professionally. In my roles, I’ve handled high call volumes, responded to customer queries, and maintained accurate records while staying calm and organised in fast-paced environments. Alongside customer support, I’ve supported digital marketing activities such as social media account management, creating content (posts, captions, and basic visuals), assisting with website content updates, and tracking basic performance metrics. I’m reliable, quick to learn, and comfortable multitasking across administrative and digital marketing responsibilities.…I’m an enthusiastic customer service professional and digital marketing assistant who enjoys helping people solve problems quickly and professionally. In my roles, I’ve handled high call volumes, responded to customer queries, and maintained accurate records while staying calm and organised in fast-paced environments. Alongside customer support, I’ve supported digital marketing activities such as social media account management, creating content (posts, captions, and basic visuals), assisting with website content updates, and tracking basic performance metrics. I’m reliable, quick to learn, and comfortable multitasking across administrative and digital marketing responsibilities.

user1798418

Digital Marketer, Social Media Manager, Marketing Analyst, +1

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I’m an enthusiastic customer service professional and digital marketing assistant who enjoys helping people solve problems quickly and professionally. In my roles, I’ve handled high call volumes, responded to customer queries, and maintained accurate records while staying calm and organised in fast-paced environments. Alongside customer support, I’ve supported digital marketing activities such as social media account management, creating content (posts, captions, and basic visuals), assisting with website content updates, and tracking basic performance metrics. I’m reliable, quick to learn, and comfortable multitasking across administrative and digital marketing responsibilities.…I’m an enthusiastic customer service professional and digital marketing assistant who enjoys helping people solve problems quickly and professionally. In my roles, I’ve handled high call volumes, responded to customer queries, and maintained accurate records while staying calm and organised in fast-paced environments. Alongside customer support, I’ve supported digital marketing activities such as social media account management, creating content (posts, captions, and basic visuals), assisting with website content updates, and tracking basic performance metrics. I’m reliable, quick to learn, and comfortable multitasking across administrative and digital marketing responsibilities.

Available to hire

I’m an enthusiastic customer service professional and digital marketing assistant who enjoys helping people solve problems quickly and professionally. In my roles, I’ve handled high call volumes, responded to customer queries, and maintained accurate records while staying calm and organised in fast-paced environments.

Alongside customer support, I’ve supported digital marketing activities such as social media account management, creating content (posts, captions, and basic visuals), assisting with website content updates, and tracking basic performance metrics. I’m reliable, quick to learn, and comfortable multitasking across administrative and digital marketing responsibilities.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

All-Rounder (Hotel / Guest Services) at Duke of Edinburgh, Walkers town

January 1, 2026 - Present

Managed guest services including welcoming guests, handling enquiries, and contributing to a friendly atmosphere. Supported daily bar and service operations, including set up/close down tasks, cleaning, restocking, and assisting during busy service periods and events. Took food orders, served meals, and handled payments while maintaining high presentation standards and clean guest areas.

Customer Service Adviser / Administration Support at MUFH, Parramatta

January 1, 2026 - Present

Provided all-round customer service and front-of-house support, including welcoming guests, managing check-ins/check-outs, and handling enquiries. Supported bar service during busy periods (serving drinks, handling card/cash payments, and restocking supplies). Assisted with food orders and general restaurant/hotel duties, ensuring guest areas were clean and maintained presentation standards. Worked across hotel and bar operations while supporting daily service and event-related tasks.

Digital Marketing / Customer Service Adviser (Inbound Calls) at MC, Newcastle

January 1, 2025 - January 1, 2026

Handled 100+ calls per day, assisting customers and resolving issues with a strong customer satisfaction rate (95%). Worked in a fast-paced environment balancing multiple priorities and meeting daily targets. Delivered professional responses to customer queries while maintaining accuracy and strong attention to detail under pressure. Assisted internal teams with day-to-day goals, worked with customer records and administrative follow-ups, and supported consistent handling of customer concerns.