Available to hire
I’m Twila Terhune, and I’m a hardworking, focused person who enjoys learning new things while balancing my goals for the future. I’ve built strong customer service skills through roles in healthcare and food service, where I help people feel welcomed, scheduled, and supported from start to finish.
I’m comfortable working in fast-paced environments and handling both tech and hands-on tasks. From managing appointments and verifying paperwork to scanning forms, guiding patients through exercises, and keeping day-to-day operations running smoothly, I’m reliable and long-term minded—especially in a job that offers flexibility while I continue my studies in the arts
Here’s my portfolio: Website not available. Sign in: https://www.twine.net/signup
Experience Level
Work Experience
Receptionist at Lemmata Chiropractic
June 1, 2026 - PresentGreeted and supported patients in person and by phone, followed up on missed or unscheduled appointments, and scheduled patients efficiently. Assisted with selecting payment plans and guided patients through exercises to help maintain good health. Scanned patient forms for insurance communication, communicated with the team using verbal updates and patient notes, and input paperwork into patient accounts using scanners and printers. Completed end-of-day balancing and helped ensure a clean, welcoming waiting space.
Lemmata Chiropractic Receptionist at Lemmata Chiropractic
June 1, 2026 - PresentProvided friendly in-person and phone support. Followed up on missed or unscheduled appointments. Scheduled patients efficiently and ensured payment plan options fit patient needs. Guided patients through exercises to support health goals. Scanned patient forms to support good communication with insurance and the biller. Communicated with the team through notes and verbal updates. Input paperwork into patient accounts using scanners and printers, completed end-of-day balancing, and helped maintain a clean, welcoming patient waiting area.
Receptionist at Family Dental
September 1, 2025 - June 1, 2026Provided friendly front-desk service and supported patients through the insurance and treatment process. Sent preauthorization requests, verified and completed insurance verification forms, and input patient paperwork into accounts. Cold-called patients to continue proposed treatment, created accurate treatment plans using Eaglesoft, and presented them to patients. Coordinated scheduling, ensured paperwork accuracy for self and teammates, communicated with the team using notes and verbal updates, completed end-of-day balancing, and maintained a clean and welcoming waiting area.
Family Dental Receptionist at Family Dental
September 1, 2025 - June 30, 2026Served as a friendly receptionist in a busy dental office. Sent preauthorization requests to insurance and verified/organized paperwork. Input patient paperwork into accounts, cold called patients to continue proposed treatment, and created accurate treatment plans using Eaglesoft to present to patients. Ensured paperwork accuracy for self and coworkers, completed insurance verification forms, communicated with the team through notes and verbal updates, and used scanners/printers for records. Completed end-of-day balancing and helped keep the waiting space clean and welcoming.
Sandwich Maker at Panera
April 1, 2025 - September 30, 2025Worked in a fast-paced food service environment preparing sandwiches and supporting daily operations to provide timely customer service.
Donut Specialist at Krispy Kreme
October 1, 2024 - January 31, 2025Prepared and produced donuts in a high-throughput environment while supporting store operations and maintaining quality standards.
Certified Starbucks Barista & Trainer and Baker at Kroger
July 1, 2024 - April 30, 2025Provided customer service as a barista, supported training responsibilities, and helped with baking duties in a retail/food setting.
Crew Member & Trainer at McDonald’s
July 1, 2021 - October 31, 2024Worked as a crew member and trainer in a fast-paced restaurant, supporting team performance and day-to-day operations.
Education
Qualifications
Industry Experience
Healthcare, Retail, Education, Other
Experience Level
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