Archana Pingley

Delivered high-quality writing for clients while meeting deadlines. Adapted quickly to changing requirements and created tailored solutions for unique client needs. Improved client satisfaction through consistent communication and timely updates, leading to repeat business and referrals. Focused on ensuring project completion with attention to quality and responsiveness under pressure.

Worked with software development and testing teams to design and build solutions aligned with client requirements for functionality, scalability, and performance. Managed team performance using measurable metrics for delivery of project requirements. Gathered customer needs, translated them into requirements and project scope, directed project coordinators, and coordinated client calls, emails, and status reporting. Maintained project timelines and supported milestone-based invoicing, and prepared monthly project status reports.

Served as a core team member for SAP ISU and SAP Surround System projects, supporting Billing and Invoicing workstreams. Worked on SAP implementation, upgrades, and Siebel-related projects, acting as a billing consultant. Built domain understanding around SAP ISU areas including device management and configuration/troubleshooting for billing and invoicing. Helped implement Surround System using Siebel to enable business processes through a user-friendly GUI, supporting billing generation and collection processes aligned to utility/electrical distribution and metering concepts.