Gracel Mae Suba-an Angga

Conducted research to support strategic initiatives and informed decision-making across teams. Developed and implemented streamlined processes for document management and workflow optimization, and coordinated communication between departments to improve project collaboration and overall efficiency.

Executed administrative tasks, proofread videos/materials, and managed email communications. Supported basic social media management (chat and simple automations) and created visually appealing carousel and graphic content to improve audience engagement. Developed and implemented social media strategies to increase brand visibility, monitored channels for engagement and feedback, and produced graphic designs aligned with campaign needs.

Conducted outbound cold calling to generate a list of potential clients, resolving inquiries while maintaining a positive client experience. Analyzed client feedback and rejections to identify reasons meeting outcomes were declined and to improve approaches toward deal progression. Set appointments through CRM and kept detailed records of discussions with leads, strengthening customer relationships via effective cold-calling techniques.