Muhammad Afia

Conducted hygiene promotion sessions for caregivers, community members, and other stakeholders, focusing on handwashing, safe water handling, food hygiene, and sanitation practices. Sensitized pregnant and lactating women at the MCH with personal hygiene, child hygiene, and disease prevention guidance, including cholera and diarrhea prevention. Demonstrated proper handwashing techniques and use of hygiene materials during group and one-on-one sessions. Supported distribution and correct use of hygiene kits and WASH supplies to vulnerable households. Collaborated with health workers to integrate hygiene messaging into maternal and child health services. Mobilized community members to participate in clean-up campaigns and sanitation improvement activities around MCH and surrounding areas. Monitored hygiene practices at household and facility levels and provided follow-up guidance to improve behavior change. Collected basic community feedback and reported hygiene-related challenges to sup

Assisted customers with inquiries by providing clear and helpful information. Handled customer concerns professionally and helped resolve basic issues. Communicated with customers through phone, WhatsApp, and other channels. Maintained good customer relationships and followed up on requests. Built basic knowledge of customer service, complaint handling, and data entry.

Evaluated, planned, designed, and supported management of projects across water/wastewater/stormwater treatment and conveyance (pipelines and pumping facilities). Assessed, developed, and supported sustainability and resilience initiatives, including vulnerability and mitigation assessments, plus planning and design for utilities, municipalities, and cities. Performed fieldwork such as site visits, sampling, water quality analyses, technology evaluations, and planning for operations, including process troubleshooting and optimization. Supported asset management projects by performing data analytics, operational and organizational assessments, condition assessments, and overall performance evaluations for water/wastewater/stormwater facilities. Assisted with preparation of reports, presentations, and other audiovisual materials, and participated in client meetings. Ensured project compliance with all Arcadis practices, health and safety standards, and supported coordination for timely c